B
APPENDIX
B
Contacting T echnical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage using one of our electronic services
which provide product information updates for the most efficient service and
support.
If you decide to contact us, please have the following information available before
reaching a Promise Technical Support technician:
1.
Product Model & Serial #
2.
BIOS and Driver Version Numbers (check the controller BIOS banner
and floppy label for version information)
3.
Description of Problem
4.
System Configuration
←
Mainboard and CPU type
←
Hard Drive Models
←
Other Controllers
These are the available Technical Support sources:
If you wish to write to us for support, address it to:
Promise Technology, Inc.
Attn: Technical Support
1460 Koll Circle, Suite A
San Jose, CA 95112 USA
Internet E-Mail Support
RecommendedTechnical Service
FAX Technical Support
(408) 452-9163
Attention to Technical Support
Phone Technical Support
(408) 452-1 180
8:30-5:00p.m. M-F Pacific Standard Time
PromiseOnline
TM
World Wide Web e
http://www .promise.com
Tech Support; Documents, Drivers, Utilities
FAXBack Document Service
(408) 452-9160
Retrieve Document
#2150; Call from FAX phone handset
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