Promise Technology FastTRAK66, Руководство пользователя

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TROUBLESHOOTING & TIPS
Critical Status Error during boot
If a critical status error appears on the FastTrak66 BIOS startup screen for a mir-
rored array, there is a drive in the array which has failed or is not responding. The
mirrored array has lost its fault tolerance but will still operate
Before attempting a recovery, try powering the system off and on to reset the drive.
Also confirm that cables are properly attached and the drive is receiving power. If
the drive still appears to have failed, proceed to “Rebuild Array” option detailed in
Chapter 4.
System locks up during bootup or when Windows starts
There may be a possible IRQ conflict with an ISA card. Identify what IRQs are used
by ISA cards, enter the Mainboard PCI Setup, and reserve the IRQ for use with ISA.
PCI slots cannot share IRQs with ISA cards.
Intermittent data problems
Do not exceed the 33Mhz PCI Bus speed. Pentiums set to higher than default
settings or AMD K6 and Cyrix CPUs can exceed these limitations and cause inter-
mittent boot and data problems.
Different drive lettering under Windows NT
This may happen when using a SCSI card in addition to the Promise card. Windows
NT does not necessarily load the driver for the boot device controller first. This
results in a drive that in MS-DOS is the C: drive being the D:, or E:, etc. in Windows
NT. Use Windows NT’s Disk Administrator utility to reassign the letters which NT
has assigned to the drives. See your Windows NT documentation for instructions
on how to use Disk Administrator.
Promise Windows95/98 driver does not appear Device Manager
Windows may already be listing the controller under “Other Devices” instead of
“Hard disk controllers” section. In Device Manager under “Other Devices” to see if
it lists a “PCI Card”, or “RAID Controller”. If so, highlight this listing and click on
the “Properties” button, and then click on the “Driver” tab. Depending on your
version of Windows, choose either “Change Driver” or “Update Driver”. Then
follow the on-screen prompts to complete installation of the driver. If Windows asks
if you want to test if the device can be removed safely click on “CANCEL. Reboot
the system to complete installation of the driver.
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