Fix Polycom Acoustic Fence Issues with G7500
If you’re using Polycom Acoustic Fence technology with your G7500 system and notice it isn’t working,
you may have to reconnect your microphones.
Procedure
1.
Disconnect all microphones from the
LLN
ports on the back of your system.
2.
Reconnect the microphones (connect the primary microphone first).
Related Links
on page 57
Test the Call Experience
Run a near end loop test to verify what others see and hear in a call with your system.
This test isn’t available in a call.
Procedure
1.
In the local interface, from the right border of your screen, swipe left.
2.
Go to
Settings
>
Diagnostics
.
3.
Go to
Near End Loop
.
4.
Select
Start
.
Monitor 1 displays the video and plays the audio sent to a far site during a call.
Test Connection with Another System
With a ping test, you can check if your system can call another system.
Procedure
1.
In the local interface, from the right border of your screen, swipe left.
2.
Go to
Settings
>
Diagnostics
.
3.
Go to
Ping
.
4.
Enter the IP address or URL of the system you want to call.
5.
Select
Start
.
If the test is successful, an abbreviated Internet Control Message Protocol (ICMP) message displays. You
see H.323 or SIP information depending on how the far-site system is configured.
Troubleshooting
98
