Question
Answer
I lose connection
frequently. What is the
matter?
Check if the WiFi signal in the room where the baby monitor is placed is
strong enough and stable. If this is not the case, you need a WiFi repeater to
get a strong and stable signal. If you use a WiFi repeater, make sure that your
router and your WiFi repeater have the same SSID and that you use the
same password for the router and the repeater.
If the WiFi status light on the front of the baby monitor is solid green and you
keep losing connection, there may be a problem with the Internet connection
of your smart device. Check the WiFi signal on your smart device or the 3G
or 4G speed by trying to watch a movie, e.g. one on YouTube.
After I changed my
router, I cannot see my
baby anymore. What is
wrong?
First make sure that your smart device has a good WiFi signal from the
new router. There are two options to connect the baby monitor to the
WiFi network. The first option is to switch on the baby monitor. The app
will give the message ‘Baby monitor not found’. Go to ‘Troubleshooting’ and
select ‘Reconnect baby monitor’. The second option is to open the left tray
when the app gives the message ‘Baby monitor not found’. Select the baby
monitor in the left tray and select ‘Reconnect baby monitor’. When the
app has generated a WiFi QR code, hold the screen of your smart device
at a distance of 20cm in front of the baby monitor’s lens. Next, follow the
on-screen instructions to complete setup. The setup procedure has been
completed successfully when the WiFi status light on the front of the baby
monitor turns solid green.
I have been invited as
a guest, but why don’t
I see anything when I
open the app?
Check if you have not received an email to notify that your account has been
removed. If you have viewing rights as a guest, the administrator may also
deny you access temporarily. Contact the administrator and ask him or her
do enable you or to reinvite you as a guest.
Check if your smart device is connected to the Internet.
The baby monitor may be offline. To receive a notification that the baby
monitor goes offline, go to the left tray and switch on this notification under
‘Settings’.
The sound threshold for notification may have been set too high. In that
case, the app will only notify you when the baby produces a lot of sound.
Open the dashboard to lower the sound threshold to ensure that you will be
notified sooner when the baby starts crying.
You may have set the duration of the crying too long. Choose a shorter time
so that the app notifies you sooner.
The volume of your phone may be off. Set the volume of your phone to
normal.
ENGLISH
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