Question
Answer
Perhaps you did not remove the protective foil from the baby monitor lens.
Remove the foil.
Perhaps part of your hand covers the WiFi QR code. Hold your device in
such a way that your hand does not cover the WiFi QR code.
If the WiFi status light is solid orange, the baby monitor did not read the
QR code successfully. Go back using the arrow in the top left-hand corner of
the screen and follow the QR code instructions.
If the WiFi status light flashes orange, the camera is still booting. Wait until the
light is solid orange. Then go back using the arrow in the top left-hand corner
of the screen and follow the QR code instructions.
I cannot see my baby.
What is wrong?
Check if the WiFi signal is strong enough in the room where the baby
monitor is placed.
Check if the baby monitor is connected to a live power socket and switched
on.
The WiFi status light on the front of the baby monitor must be solid green
(see chapter ‘WiFi status light signals’).
If you use more than one baby monitor, check that the correct one is
selected. Go to the left tray and tap the baby monitor to see if it is active.
Perhaps there are already three people watching the baby. The app only
allows three people to watch simultaneously. If you have administrator rights,
you can remove access for one of the guests to be able to watch yourself.
Why does the app not
notify me that the baby
is crying?
Check if the baby monitor is connected to the WiFi network. The WiFi status
light on the front of the baby monitor must be solid green.
The baby monitor may be offline. To receive a notification that the baby
monitor goes offline, go to the left tray and switch on this notification under
‘Settings’.
The sound threshold for notification may have been set too high. In that
case, the app will only notify you when the baby produces a lot of sound.
Open the dashboard to lower the sound threshold to ensure that you will be
notified sooner when the baby starts crying.
You may have set the duration of the crying too long. Choose a shorter time
so that the app notifies you sooner.
The volume of your phone may be off. Set the volume of your phone to
normal.
Perhaps talk-back is active. Tap the talk-back icon to switch off talk-back.
During talk-back you don’t hear any sounds from the baby.
Check if you have not received an email to notify that your account has been
removed. If you have viewing rights as a guest, the administrator may also
deny you access temporarily. Contact the administrator and ask him or her
do enable you or to reinvite you as a guest.
ENGLISH
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