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PELLA

INSYNCTIVE

INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE

TROUBLESHOOTING

Also refer to

Insynctive.Pella.com/Support

for more troubleshooting information, including videos,

frequently asked questions and reference materials.

PROBLEM

CAUSE AND POSSIBLE SOLUTION

Cannot sync LOCK SENSOR
to BRIDGE.

Verify LOCK SENSOR battery is installed correctly and plastic battery
tab has been removed. See page 5 for additional information.

Remove and reinstall battery to restart sync mode.

Move BRIDGE to same room as LOCK SENSOR to ensure that range
is not an issue.

Verify magnet is in place.

BRIDGE does not beep when
entry door is opened.

Verify that BRIDGE chime feature is turned on. See Bridge Product
Guide for details.

Battery may be too low to operate OPEN/CLOSE SENSOR. Replace
battery. See page 13 for additional information.

OPEN/CLOSE SENSOR may be out of range. Move BRIDGE closer to
OPEN/CLOSE SENSOR. Verify that BRIDGE has power.

For Entry Door with Multipoint Lock, verify magnet is in place on
door jamb and is aligned with the position of the OPEN/CLOSE
SENSOR in the panel.

BRIDGE does not beep when
entry door is unlocked.

Verify that BRIDGE chime feature is turned on. See Bridge Product
Guide for details.

Battery may be too low to operate LOCK SENSOR. Replace battery.
See page 14 for additional information.

LOCK SENSOR may be out of range. Move BRIDGE closer to LOCK
SENSOR. Verify that BRIDGE has power.

Verify magnet is in place.

BRIDGE beeps 3 times when
entry door is opened.

Battery is low in OPEN/CLOSE SENSOR; replace battery.

BRIDGE beeps 3 times when
entry door is unlocked.

Battery is low in LOCK SENSOR; replace battery.

Содержание Insynctive

Страница 1: ...ATOR optional sold separately Indicates status of Pella Insynctive SENSORS Or you can use a compatible home automation system to help monitor your windows and doors SMALL FLATHEAD SCREWDRIVER For a list of compatible home automation systems visit Insynctive Pella com INTEGRATED ENTRY DOOR SENSORS communicate the opened or closed and locked or unlocked status of your Entry Door by Pella to BRIDGE I...

Страница 2: ...fications 5 Detailed Instructions Integrated Sensor Setup for Entry Door from Pella with Deadbolt Lock Integrated Sensor Setup for Entry Door from Pella with Multipoint Lock 13 Additional Instructions Product Manufacturer s Code Care and Maintenance Replacing Batteries Deleting Sensors 19 Troubleshooting 20 FCC Compliance and Industry Canada 21 Limited Warranty Software License Agreement and Priva...

Страница 3: ... interference or failure require proper installation require a battery with an adequate charge may indicate a locked status when a door is not completely closed may be damaged after installation Therefore Pella Insynctive products should not be relied upon in situations where life safety and or protection of valuables are solely dependent on their function Test each product at least once per year ...

Страница 4: ...unlocked and opened or closed status of Entry Doors by Pella to Insynctive BRIDGE Information is wirelessly relayed from BRIDGE to STATUS INDICATOR or a compatible home automation system where locked or unlocked and opened or closed status can be monitored Sensors are integrated into Entry Doors by Pella ordered with Insynctive technology making them virtually unnoticeable For a list of compatible...

Страница 5: ...he plastic tab is removed from the battery you will have 2 minutes to sync your OPEN CLOSE SENSOR to BRIDGE If 2 minutes pass without successfully syncing follow steps on page 13 to remove and reinsert the battery You are ready to sync OPEN CLOSE SENSOR to BRIDGE 3 Sync OPEN CLOSE SENSOR to BRIDGE Each INTEGRATED ENTRY DOOR SENSOR will need to be synced to BRIDGE WITHOUT HOME AUTOMATION Stand Alon...

Страница 6: ... battery from LOCK SENSOR Ensure the battery is properly installed Replace battery cover on LOCK SENSOR NOTE Once the plastic tab is removed from the battery you will have 2 minutes to sync your LOCK SENSOR to BRIDGE If 2 minutes pass without successfully syncing remove and insert the battery again You are ready to sync LOCK SENSOR to BRIDGE 5 Sync LOCK SENSOR to BRIDGE Each INTEGRATED ENTRY DOOR ...

Страница 7: ...reen and beep for 2 seconds This will indicate a successful sync If LOCK SENSOR sync is unsuccessful return to Step 2 and retry the process Repeat the previous steps until all INTEGRATED ENTRY DOOR SENSORS have been synced to BRIDGE To exit sync mode press and hold Sync button on BRIDGE until light stops flashing orange WITH HOME AUTOMATION BRIDGE supports two types of home automation systems Prof...

Страница 8: ...ble home automation system BRIDGE will beep twice To test OPEN CLOSE SENSOR use the following procedure Open your entry door and verify that OPEN CLOSE SENSOR reports the product as opened on your STATUS INDICATOR or compatible home automation system BRIDGE will beep twice If any of these steps fail see the troubleshooting information on page 19 NOTE If you have selected the chimes to be off BRIDG...

Страница 9: ...ing follow steps on page 13 to remove and reinsert the battery You are ready to sync OPEN CLOSE SENSOR to BRIDGE 3 Sync OPEN CLOSE SENSOR to BRIDGE Each INTEGRATED ENTRY DOOR SENSOR will need to be synced to BRIDGE WITHOUT HOME AUTOMATION Stand Alone Mode Press and hold BRIDGE Sync button until light begins flashing orange The Sync button is the bottom button located on the side of BRIDGE NOTE BRI...

Страница 10: ...or your lock transmitter to learn what type of door it will be housed in If 2 minutes pass without the transmitter successfully learning your door type follow steps for removing and reinserting the battery on page 14 Insert the lock transmitter back into your entry door close and lock the door then wait10 seconds The lock transmitter has now learned what type of door it is housed in You are ready ...

Страница 11: ...ited sync mode To sync LOCK SENSOR to BRIDGE unlock then lock your entry door 2 times within 10 seconds Wait for the light on BRIDGE to flash green and beep for 2 seconds This will indicate a successful sync If LOCK SENSOR sync is unsuccessful unlock then lock your entry door 2 more times within 10 seconds Then wait until BRIDGE indicates a successful sync Repeat the previous steps until all INTEG...

Страница 12: ...ock your entry door and verify that LOCK SENSOR reports the product as unlocked on your STATUS INDICATOR or compatible home automation system BRIDGE will beep twice To test OPEN CLOSE SENSOR open your entry door and verify that OPEN CLOSE SENSOR reports the product as opened on your STATUS INDICATOR or compatible home automation system BRIDGE will beep twice If any of these steps fail see the trou...

Страница 13: ...int over SENSORS REPLACING BATTERIES See Insynctive Pella com Support for how to videos When INTEGRATED ENTRY DOOR SENSOR battery is low a signal will be sent to BRIDGE To aid in identifying which SENSOR has a low battery BRIDGE will beep twice and then issue a long tone when INTEGRATED ENTRY DOOR SENSOR with the low battery changes from locked to unlocked or opened to closed To replace the batter...

Страница 14: ...nsert lock transmitter back into your entry door Close and lock the door within 2 minutes of replacing the battery to teach SENSOR what type of product it is installed in Wait 2 minutes then test SENSOR by unlocking your entry door with installed SENSOR BRIDGE should beep twice Resyncing SENSOR is not required after battery change WARNING Batteries carry the risk of fire explosion and burns Do not...

Страница 15: ...f 2 minutes pass without successful deletion remove and insert the battery again You are ready to delete OPEN CLOSE SENSOR from BRIDGE 2 Delete OPEN CLOSE SENSOR from BRIDGE WITHOUT HOME AUTOMATION Stand Alone Mode Press and hold BRIDGE Sync button until light begins flashing orange The Sync button is the bottom button located on the side of BRIDGE NOTE BRIDGE is in sync mode while the orange ligh...

Страница 16: ...ange light is flashing BRIDGE will remain in sync mode for 2 minutes BRIDGE will then beep and orange light will turn off to indicate BRIDGE exited sync mode To delete LOCK SENSOR from BRIDGE ensure your entry door is closed and locked then unlock and lock your door 2 times within 10 seconds Wait for the light on BRIDGE to flash red and beep 3 times This will indicate a successful deletion If LOCK...

Страница 17: ... deletion remove and insert the battery again You are ready to delete OPEN CLOSE SENSOR from BRIDGE 2 Delete OPEN CLOSE SENSOR from BRIDGE Each INTEGRATED ENTRY DOOR SENSOR will need to be deleted from BRIDGE WITHOUT HOME AUTOMATION Stand Alone Mode Press and hold BRIDGE Sync button until light begins flashing orange The Sync button is the bottom button located on the side of BRIDGE NOTE BRIDGE is...

Страница 18: ...mode while the orange light is flashing BRIDGE will remain in sync mode for 2 minutes BRIDGE will then beep and orange light will turn off to indicate BRIDGE exited sync mode To delete LOCK SENSOR from BRIDGE lock then unlock your entry door repeat 2 times within 5 seconds Wait for the light on BRIDGE to flash red and beep 3 times This will indicate a successful deletion If LOCK SENSOR deletion is...

Страница 19: ...s Battery may be too low to operate OPEN CLOSE SENSOR Replace battery See page13 for additional information OPEN CLOSE SENSOR may be out of range Move BRIDGE closer to OPEN CLOSE SENSOR Verify that BRIDGE has power For Entry Door with Multipoint Lock verify magnet is in place on door jamb and is aligned with the position of the OPEN CLOSE SENSOR in the panel BRIDGE does not beep when entry door is...

Страница 20: ...perienced radio TV contractor for help Changes or modifications not expressly approved by Pella Corporation could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference tha...

Страница 21: ...d by the Pella Insynctive products Software License Agreement and Pella Insynctive products Privacy Policy in effect at the time of sale which can be found at Insynctive Pella com By installing or using your Insynctive products you are acknowledging that the Insynctive Software License Agreement and Privacy Policy are part of the terms of sale 2016 Pella Corporation LIMITED WARRANTY SOFTWARE LICEN...

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