81
Troubles / Symptoms
Points to be checked / Solutions
The blue still picture is dis-
played.
• Is the power of the camera on?
• Is the power of the network interface unit on?
• Is the "Active" selected on the "Camera Sleep Schedule Properties"
menu?
• Is it possible to establish the transmission between the network inter-
face unit and the network camera server? Confirm it using "ping" com-
mand.
• Are the IP address of the network interface unit and the channel of the
camera correct?
• Is the "ON" selected for the authentication of the network interface
unit? If it is, enter the valid user name and password.
• When using a line with slow data transmission rate such as analog
lines, it may rarely happen that a still picture is displayed. If this hap-
pens, select a slower interval for the "Interval" of the "System
Properties" menu.
Cannot perform preset oper-
ations.
• Does the camera have the preset function?
• Is the preset position setting performed also for the camera not only for
the software?
The camera does not return
to the home position.
• Does the camera have the preset function?
• Is the home position setting performed also for the camera not only for
the software?
Cannot play. / Cannot
record. / Cannot search.
• Is the user authenticated to operate the camera? If it happens even
though authenticated, refer to an administrator.
No result is displayed when
searching by the recording
time.
• Do the clock both of the server and the PC have the exact time? The
search function refers to the clock of the network camera server. When
the clocks have different times, the search function may work incorrect-
ly. Synchronize both clocks.
• Is the clock of the network camera server correct? The network camera
server refers to the clock of the server for recording. Keep the right
time for the clock of server.
The played picture is not
displayed. / The camera
number and the time are not
displayed when monitoring
the played picture.
Cannot record any more.
• Are the java applets, JavaScript and ActiveX enabled?
• Is the disk space full? If it is, back up the data and clear the protected
disk space, or add the disk space if necessary.
