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6.4

CHAPTER 5 DESIGNING THE SYSTEM

Starting Up

Start-up Sequence

5.1

Quick Setup

5.2

Port Setting Options

Custom Service (Recommended)

5.9

Sample Custom Service Message

5.9

Custom Service Tree

5.9

Custom Service Programming

5.10

Recording Menus

5.12

Checking Operation

5.12

Voice Mail

5.12

Interview Service

5.12

Automated Attendant

5.13

Setting Ports

Port Service Menu

5.13

Automated Attendant Parameters

Automated Attendant Menu

5.14

Department Dialing

5.14

Operator Parameters

5.14

Setting Mailboxes

Mailbox Setting Menu

5.15

Entering a Mailbox

5.15

Deleting a Mailbox

5.17

Password Reset

5.17

Mailbox Listing

5.17

CHAPTER 6 FINAL SETUP

Message Manager’s Mailbox

Accessing the Message Manager’s Mailbox

6.1

Message Manager’s Main Command Menu

6.1

Company Greetings

6.1

Modifying Voice Prompts

6.2

Recording the Company Name

6.12

Setting Up Mailboxes

Recording Personal Greetings

6.12

Recording the Owner’s Name

6.13

Backing Up the System

6.13

Содержание KXTVS100 - VOICE MAIL SYSTEM

Страница 1: ...Updated Nov 16 00 Subject Quick KX TVS100 Installation Guide Document Number KTVS1000001 AN INSTALLER S GUIDE TO THE KX TVS100 VOICE PROCESSING SYSTEMS www voicesonic com Phone 877 289 2829 3DQDVRQLF...

Страница 2: ...ns for System Configuration 1 6 Installing an Optional CO Card 1 7 CHAPTER 2 INSTALLATION Safety Precautions Installation 2 1 Wiring 2 1 Wall Mounting On Wood 2 2 On Concrete or Mortar 2 3 Connections...

Страница 3: ...ecording into Mailbox 3 7 Two Way Recording TWR Button Assignment 3 7 Two Way Transfer into Mailbox 3 8 Two Way Transfer TWT Button Assignment 3 8 KX TD1232 Software Verification and Programming Via t...

Страница 4: ...Automated Attendant Parameters Automated Attendant Menu 5 14 Department Dialing 5 14 Operator Parameters 5 14 Setting Mailboxes Mailbox Setting Menu 5 15 Entering a Mailbox 5 15 Deleting a Mailbox 5...

Страница 5: ...are greeted by a prerecorded message that includes directions for leaving and editing messages The VPS can list single digit numbers for each available extension mailbox or department Callers who know...

Страница 6: ...port this feature at this time UCD functions UCD universal call distribution is a service that distributes calls evenly among extensions and returns to callers to say that all extensions are busy This...

Страница 7: ...cates system status when flashing the system is off line not ready to receive calls Power Switch Starts the system and begins the self test SAFETY PRECAUTION When making any connections or removing th...

Страница 8: ...and an RS 232C interface EIA Connector RS 232C Connects an ASCII or VT terminal to the VPS must be used to program system Hard Disk Drive 1 system Stores the proprietary system program the system adm...

Страница 9: ...e Follow on ID and Inband Integration When callers are transferred to an extension that is forwarded to Voice Mail Follow on ID sends callers directly to the mailbox Without Follow on ID the caller wo...

Страница 10: ...ndle 4 simultaneous calls Because each CO card has 2 ports ports are increased in increments of 2 Ports extensions connected to VPS 2 ports standard extensions connected to VPS 4 ports maximum Voice S...

Страница 11: ...onal CO card for further precautions and installation procedures 1 Loosen the screw on the grounding strap Then remove the strap from the unit SLOT1 SLOT2 SLOT3 2 Insert the optional CO card along the...

Страница 12: ...6 12...

Страница 13: ...6 13...

Страница 14: ...r computers telexes or other office equipment near microwave ovens or air conditioners Ideally the VPS should not be in the room with these items and should be at least 6 feet away from televisions Do...

Страница 15: ...supplied with the system or use screws that are the same in diameter ON WOOD 1 Place the template included on the wall to mark the three screw positions Template 2 Install three screws Drive the screw...

Страница 16: ...mer in anchor plugs until they are flush with the wall To Wall Surface Concrete Wall Anchor Plug 1 1 8 inch 1 4 inch 3 Install three screws into the anchor plugs Drive the screw to this position 4 Hoo...

Страница 17: ...ver A Panasonic TVS100 VOICE PROCESSING SYSTEM A screw screw 2 Insert modular plug of the PBX extension into modular jack on the CO card POWER SLOT1 SLOT2 SLOT3 PORT 1 PORT 2 telephone line modular ja...

Страница 18: ...of the wire varies according to the PBX length Refer to the PBX installation manual for length Write down the extension port number of the PBX extensions that are connected to the TVS100 You will need...

Страница 19: ...Connect the terminal and KX TVS100 cables as shown in the chart below Cables must be shielded and no longer than 6 5 feet TVS100 Data Terminal Circuit Type EIA AA BA BB CC AB CD Pin No 1 2 3 6 7 20 Si...

Страница 20: ...terminal printer is ready to receive data from the unit The unit does not attempt to transfer data or receive data when circuit CTS is off Data Set Ready DSR input When circuit DSR is on the terminal...

Страница 21: ...re Use an AC outlet dedicated for the VPS unit EXT 101 EXT 102 Port 1 Port 2 EXT 103 EXT 104 EXT 105 CO 01 RS 232C Interface Operator Message Manager Panasonic TVS100 VOICE PROCESSING SYSTEM D1232 DIG...

Страница 22: ...1232 KX TVS100 Fig 1 Communication between the VPS and the PBX through Digital Integration requires the proper software level in the PBX and four wire connections for each port Also the PBX and VPS mu...

Страница 23: ...ethods of programming are available on the KX TD1232 The instructions below show how to program without the operating and maintenance tool For instructions on programming with the operating and mainte...

Страница 24: ...f connected 9 Press END Hold when finished Conditions Jack 01 cannot be used as a Voice Mail port A jack programmed as a Manager Extension prg 006 cannot be used in this program The jack numbers corre...

Страница 25: ...connected to the Voice Mail It is not necessary to change the default programming for Voice Mail extension group assignments for most applications From the System Prg No screen 1 Enter 119 2 Press the...

Страница 26: ...n sp phone Screen Output Jack No 3 Enter the jack number Screen Output _ _ Stop Recording _ _ the jack number you entered 4 Press the SELECT button Auto Ans until the desired selection is displayed 5...

Страница 27: ...L SCREENING CANCEL BUTTON ASSIGNMENT This button assignment allows you to assign a Flexible CO DSS button as a Live Call Screening Cancel button Before setting be sure that you are in the Station Prog...

Страница 28: ...Dial Screen Output Ext No 3 Dial the extension number or key to remove all passwords 4 Press STORE 5 To exit the Station Programming mode press the PROGRAM button or lift the handset TWO WAY RECORDING...

Страница 29: ...an extension the extension must have a TWT button on it This key must be either a DSS BLF or CO key must have a lamp Follow the procedure below to assign a TWT button on an extension This is a statio...

Страница 30: ...TD1232 Example P 0 1 0 1 A 5 0 5 0 8 B This version must be P101A with a date of 05 08 95 for Digital Integration to be utilized both systems if system connection is being used In the example above t...

Страница 31: ...Miscellaneous 11 System Time 12 Version Select the number 09 Step 4 First enter the port numbers that will be connected to the VPS If desired change the default extension numbers of the Voice Mail por...

Страница 32: ...sable Disable Disable Disable Disable Disable EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EXT 165 EX...

Страница 33: ...hat the VPS is an SLT and the VPS mimics all actions a live attendant would carry out from an ordinary 2500 type set For the VPS and the PBX to communicate proper signaling is important Like an attend...

Страница 34: ...iving the call hears DTMF tones when numbers are dialed Message Waiting Notification from an SLT The PBX extensions should light a lamp or receive stutter dialtone when the Message Waiting Lamp On cod...

Страница 35: ...e an outside call from an SLT See if you can set up a screened transfer to another extension Next try the same test with an internal call The VPS may have to transfer both types of calls Follow on ID...

Страница 36: ...seconds The minimum amount of time that the PBX requires to recognize a hookswitch flash Choose the amount that is equal to or greater than the PBX s setting CPC Signal Calling Party Control Signal NO...

Страница 37: ...ermine the sequence Reconnect Sequence on No Answer If the extension the caller has dialed does not answer this setting tells the VPS how to return to the caller PBXs differ in how they handle this fu...

Страница 38: ...to let the caller to leave a message 8 Forwarded to Ext The extension dialed is forwarded to another non Voice Mail extension 9 Confirmation Tone The Message Waiting Lamp On or Message Waiting Lamp O...

Страница 39: ...91X T 9X T701X T701X Light Off Sequence for Message Waiting Lamp N A N A T702X T 90X T 9X T700X T700X Call Waiting Sequence N A N A 1 N A N A 1 1 Release Sequence for Call Waiting N A N A F N A N A F...

Страница 40: ...program 09 Step 7 At every VPS extension temporarily connect an SLT or butt set go off hook and dial 7301 to turn on Data Line Security This prevents the KX T123211D from sending Executive Override or...

Страница 41: ...to enable ringing at the operator s extension jack Assign CO lines to ring at VPS prots as suggested below 2 Ports 4 Lines 4 Ports 8 Lines Ports Lines Ports Lines 1 1 3 1 1 5 2 2 4 2 2 6 3 3 7 4 4 8 D...

Страница 42: ...nto dumb terminal mode B At the prompt type PRG and press ENTER C At the PRG prompt type WS3 AT 3 and press ENTER Screen output DTMF Tone Integration N INPUT D At the INPUT prompt type Y and press ENT...

Страница 43: ...directly to that extension s voice mailbox This operation is often called Call Forward to Mailbox Only extensions programmed as Voice Mail ports see Step 3 above can receive Follow on ID A From the du...

Страница 44: ...t out of dumb terminal programming and back to the main menu E Activate one of the following Call Forwarding features at each extension that needs Call Forward to Mailbox The Follow on ID sequence wil...

Страница 45: ...answered by user extensions Recommended settings A If the KX TVS100 is answering all incoming calls 1 Set the Incoming Mode Day for each trunk group to DIL1 1 These parameters are in the Group Trunk...

Страница 46: ...he Group Trunk Group screen Group Trunk Group ONL PRG SCR SEL Trunk Group No 01 1 2 Type Name Tenant Incoming Outgoing Incoming Mode Day Incoming Mode Night Intercept Routing Day Intercept Routing Nig...

Страница 47: ...ing Mode Day Incoming Mode Night Intercept Routing Day Intercept Routing Night Toll Restriction Level Toll Restriction Table Dialing Plan CO CO Duration Limit Disconnect Time Pause Time Hook Switch Fl...

Страница 48: ...from the operator s extension See Step 4 on page 4 11 for Follow on ID sequence programming instructions FOLLOW ON ID OPTIONS Options Operator s Sequence Setting Forward to Automated Attendant service...

Страница 49: ...T 121 DTMF 80 msecond s 50 8 msecond s 3 Set the Intercept Routing Day and Intercept Routing Night to the number of the extension connected to the first KX TVS100 port Example the number of the exten...

Страница 50: ...ntercept Routing Time Out System Intercept Routing Time Out DISA Attendant Overflow Time SMDR Duration Time 240 second s 15 240 240 second s 15 240 240 second s 15 240 1 second s 1 5 20 second s 5 120...

Страница 51: ...roup to DIL1 1 These parameters are in the Group Trunk Group screen Group Trunk Group ONL PRG SCR SEL Trunk Group No 01 1 2 Type Name Tenant Incoming Outgoing Incoming Mode Day Incoming Mode Night Int...

Страница 52: ...conds 5 rings 25 seconds 6 rings 30 seconds System System Timer ONL PRG SCR DIR Held Call Reminder Held Call Reminder ATT Transfer Recall Pickup Dial Waiting External First Digit Time Out External Int...

Страница 53: ...ion 101 if the direct termination extension is 124 Extension Station ONL PRG SCR SEL Station Equipment No 1011 2 3 Key Type Number SDN COS Day Ring Night Ring DN 01 DN 02 DN 03 DN 04 DN 05 DN 06 DN 07...

Страница 54: ...ile Management 4 DSHS Management 5 DSHS Connect Disconnect 6 Quit Select the number Step 2 Choose Station from the System Data Programming Main Menu System Data Programming Main Menu 1 Line 2 Station...

Страница 55: ...N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N Y Y Y Y N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N...

Страница 56: ...6 56 10 Miscellaneous 11 System Time 12 Version Select the number 10 Step 7 Choose the Call Hunting extension group Set the last extension group to A for Automated Attendant...

Страница 57: ...N T R G D I A L D T M F P P S C I D CPC Detection Mode Out DIL 1 1 EXT No Day Night 01 02 03 04 05 06 07 08 09 10 11 12 Y Y Y Y Y Y Y Y Y Y Y Y 1 2 3 4 5 6 7 8 8 8 8 8 D D D D D D D D D D D D 80 80 8...

Страница 58: ...Indicator light goes on 2 The Power Indicator light begins to flash 3 CARD TEST is displayed on the screen 4 SYSTEM SETUP is displayed Screen Output CARD TEST SYSTEM SETUP 1 2 3 5 The VPS tests the CP...

Страница 59: ...6 59 This message is shown when the digital D PITS connection between the VPS and telephone system cannot be established...

Страница 60: ...y to support D PITS Integration Do required integration programming as described in Chapter 3 Start up completed 1 The Power Indicator light stops blinking when the start up has been successful The de...

Страница 61: ...series telephone system The system will prompt you to enter modify or confirm settings based upon which PBX type you select By entering the appropriate information in the following screens the system...

Страница 62: ...on with the KX T308 or KX T616 by allowing the VPS to discriminate between VPS extensions and non VPS extensions Type S to go to the next screen Step 3 Extension Numbers for Mailboxes Screen Output Qu...

Страница 63: ...Make 117 117 Make P Previous menu N Next menu S Next Screen 1 To create or discard the mailboxes In the MAKE Make Delete field type M Make to create the mailbox type D Delete to discard the mailbox I...

Страница 64: ...t operation day and night mode using the Custom Service feature Custom 1 You can change the operation to standard Voice Mail Custom 2 or leave it as Automated Attendant If necessary Custom 1 and Custo...

Страница 65: ...een Output Quick Setup Time Setting Current time is 3 04 PM Enter new time HH MM AM PM Current date is SAT 1 JAN 1994 Enter new date DD MM YY Enter the date month and year in two digits To go to the n...

Страница 66: ...2 3 Screen Output when Quick Setup is finished ON LINE MODE Press ENTER Screen Output Please Select Your Terminal Type 1 ASCII TERMINAL 2 VT 100 Please Enter the Number To Cancel Quick Setup press 2 S...

Страница 67: ...ension number of the person you are calling you can dial it at any time For a list of extensions press 1 to reach the sales department press 2 to reach the service department press 3 if you would like...

Страница 68: ...stem then asks what Custom Service number you want to edit Enter the desired number 1 100 The Custom Service screen is displayed Service Setting Custom 01 Description Prompt Mode 1 Sys 2 User1 3 User2...

Страница 69: ...the designated mailbox and plays the personal greeting b Followed by an extension number Transfers the caller to the specified extension c Operator Transfers the caller to the operator d Exit Plays th...

Страница 70: ...e program yourself to see that all functions perform properly Dial into the system and try all the choices to see if you are routed correctly Verify that each menu choice works as it should VOICE MAIL...

Страница 71: ...TING PORTS PORT SERVICE MENU Access the Port Service Menu through the following sequence System Administration Top Menu Enter The Number 1 Program Program Menu Enter The Number 3 Port Service Screen O...

Страница 72: ...6 72 Delayed Answer 0 60 sec 0 Specifies whether the port answers immediately or in delay...

Страница 73: ...3 Department Dialing No 3 115 4 Department Dialing No 4 136 5 Department Dialing No 5 107 6 Department Dialing No 6 108 7 Department Dialing No 7 109 8 Department Dialing No 8 110 9 Department Dialin...

Страница 74: ...4 Next Operator Caller Select Specifies the treatment of calls when Operator 1 does not answer Menu Repeat Cycle 1 3 Times 3 Specifies the number of times the VPS plays the option selection message t...

Страница 75: ...on is dialed or set under Incomplete Call Handling Interview Mailbox 2 5 Digits None Used to permit this mailbox owner to have his or her own interview mailbox Must be unused mailbox All Calls Transfe...

Страница 76: ...The schedule is only used when Use Device is set to Scheduled DELETING A MAILBOX From Mailbox Setting Menu Enter The Number 2 Program Mailbox Setting Delete Enter the Mailbox Number Are you sure Y N P...

Страница 77: ...6 77...

Страница 78: ...g system Press 6 9 9 8 to access the message manager s mailbox You will hear the following prompt if mailbox 998 has a password set Please enter the password followed by a pound sign Enter the message...

Страница 79: ...The customer may want to enter user prompts in place of the automated system prompts The following chart lists all system prompts To change the user prompts Access the Message Manager s Main Command...

Страница 80: ...XTY 62 SIXTY ONE 63 SIXTY TWO 64 SIXTY THREE 65 SIXTY FOUR 66 SIXTY FIVE 67 SIXTY SIX 68 SIXTY SEVEN 69 SIXTY EIGHT 70 SIXTY NINE 71 SEVENTY 72 SEVENTY ONE 73 SEVENTY TWO 74 SEVENTY THREE 75 SEVENTY F...

Страница 81: ...E 142 THIRTEEN MINUTE 143 FOURTEEN MINUTE 144 FIFTEEN MINUTE 145 SIXTEEN MINUTE 146 SEVENTEEN MINUTE 147 EIGHTEEN MINUTE 148 NINETEEN MINUTE 149 TWENTY MINUTE 150 TWENTY ONE MINUTE 151 TWENTY TWO MINU...

Страница 82: ...207 SUNDAY 208 FIRST 209 SECOND 210 THIRD 211 FOURTH 212 FIFTH 213 SIXTH 214 SEVENTH 215 EIGHTH 216 NINTH 217 TENTH 218 ELEVENTH 219 TWELFTH 220 THIRTEENTH 221 FOURTEENTH 222 FIFTEENTH 223 SIXTEENTH...

Страница 83: ...he prompt press 2 288 Record the recipient s name at the tone 289 Sorry no space for recording 290 Enter the first three or four letters of the person s last name For Q press 7 For Z press 9 291 Sorry...

Страница 84: ...e general delivery mailbox 353 I have a call for mailbox mailbox number 354 Please wait a moment 355 Please enter your callback number 356 You can enter up to number 357 Digits 358 When you are finish...

Страница 85: ...aging disabled 408 Operator transfer enabled 409 Operator transfer disabled 410 Returning to top menu Automated Attendant service enabled 411 Returning to top menu Automated Attendant service disabled...

Страница 86: ...ternal message delivery press 1 472 Message to name 473 Being delivered now 474 I ll redial only once 475 I ll redial number 476 More times 477 Covering extension is extension number 478 Covering exte...

Страница 87: ...the mailbox number 528 Enter a group number 1 through 4 529 Group number number 530 To change group name press 1 531 To add group members press 2 532 To delete group members press 3 533 To review this...

Страница 88: ...orry I cannot call this number 588 Only extension call is available 589 For external message delivery press 3 590 External delivery message scheduled on date 591 To add press 2 592 To use for scheduli...

Страница 89: ...ange the personal greetings press 1 To change the No Answer Greeting press 1 again The system will then say The No Answer Greeting is not recorded Please state the greeting at the tone State you greet...

Страница 90: ...ity Command OFLN OFF LINE MODE The system will not answer calls when off line SAVE VPS Data Save VPS PC Xmodem 1 Program 2 Parameters 3 System Prompts 4 User Prompts 1 5 User Prompts 2 6 Custom Servic...

Страница 91: ...will appear on the screen when the file has finished saving Continue saving the other items as needed It is not necessary to save the Program or System Prompts because these are resident on the hard d...

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