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The power indicator or
battery indicator is not lit
The computer does not
operate when a USB de-
vice is connected
[Enter Password] is dis-
played
POST Startup Error(s) is
displayed
Windows startup, or an
operation is extremely
slow
The date and time are in-
correct
When resuming from the
standby or hibernation
mode, [Enter Password]
does not appear even if
a password has been set
in the Setup Utility
When “Invalid system
disk. Replace the disk,
and then press any key.”
(or a similar message) is
displayed
When the administrator
password is forgotten
Dealing with Problems
(Advanced)
When a problem occurs, refer to this page. If a problem appears to be related to a software application, read the software
related manual. If you still cannot troubleshoot the problem, contact your technical support office.
Starting Up
Check the cable connection for the AC adaptor.
Check to see if a fully charged battery is properly inserted.
Remove the battery pack and disconnect the AC adaptor, then connect them again.
The computer may not operate when certain USB devices are connected. Discon-
nect the USB device, or set [Legacy USB Support] to [Disable] in [Advanced] menu
of the Setup Utility.
Input your password. If you have forgotten it, contact your technical support office.
page 54
Press F9 in the Setup Utility (
page 47
). This will restore the Setup Utility’s
settings to their default values (except the password settings). Then, the Setup
Utility must be run once again for you to input the appropriate operating environ-
ment settings. (The processing speed depends on the application software used,
so this operation may not cause the processing speed to increase.)
If operations slow down during streaming playback, try changing the number of
colors of the display.
You can set the date and time using the following procedure:
Windows 2000
: [Control Panel] - [Date/Time]
Windows XP
: [Control Panel] - [Date, Time, Language, and Regional Options] - [Date and Time]
If you continue to experience problems, the internal battery maintaining the clock
may need to be replaced. Contact your technical support office.
When the computer is connected to a LAN, confirm the date and time of the server.
This computer will not correctly recognize the date and time starting from the year
2100 A.D.
Even when a password has been set in the Setup Utility, [Enter Password] does not
appear when the computer resumes from the standby or hibernation mode.
If you want to use the security function when using the standby or hibernation mode,
use the Windows password as follows:
Windows 2000
Select the password in [Control Panel] - [User and Passwords], then add the check mark
for [Prompt for password when computer resumes from standby] in [Control Panel] -
[Performance and Maintenance] - [Power Options] - [Advanced].
Windows XP
Select the account to change in [Control Panel] - [User Accounts] and set the pass-
word, then add the check mark for [Prompt for password when computer resumes
from standby] in [Control Panel] - [Power Options] - [Advanced].
This means a floppy disk that does not contain system startup information has
been left in the floppy disk drive. Remove the floppy disk, and press any key.
This message may appear when certain USB devices are connected. Remove
the USB device, or set [Legacy USB Support] in [Advanced] menu of the Setup
Utility to [Disable].
If the message still appears even after trying the above two measures, this may
be an indication that some type of hard disk failure has occurred. Contact your
technical support office.
Windows 2000
After reinstalling, setup Windows and then set the password again.
Windows XP
If you have created a password reset disk (
“First-time Operation”), a mes-
sage is displayed when you fail to correctly enter the password. Follow the message’s
instructions and set the password again by using the password reset disk.
If you have not created a password reset disk, after reinstalling, setup Windows and
then set the password again.
