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Troubleshooting (Advanced)
The computer does not power off (Windows does not shut down)
If a peripheral is connected, disconnect it, and then shut down.
If it is possible to shut down when the peripheral is disconnected, then there may be a problem with the peripheral.
Consult the peripheral manufacturer.
Also check the items in “No response”. (
If it is no longer possible to shut down Windows after installing application software.
If it is possible to shut down when the application is removed, then consult the application software manufacturer.
Check a disk error using the following procedure:
A
Remove all peripheral devices (including an external display).
B
Click
(Start) - [Computer], right-click [Local Disk (C:)] and click [Properties].
Click [Start] - [My Computer], right-click [Local Disk(C:)] and click [Properties].
C
Click [Tools] - [Check Now].
A standard user needs to enter an administrator password.
D
In [Check disk options], add a check mark for [Automatically fix file system errors] and [Scan for and attempt
recovery of bad sectors], and click [Start].
If the disk check does not solve the problem, perform the reinstallation procedure and return the hard disk to its
condition in the default setting. (
⇒
Operating Instructions
“Reinstalling Software”)
The computer does not resume
If you slide and hold the power switch for four seconds or longer, the power will be turned off forcibly and the computer will
not resume. In this case, all unsaved data will be lost.
You disconnected the AC adaptor and the battery pack while the computer was in standby mode. If the computer’s power
supply is disconnected in
sleep /
standby mode, unsaved data will be lost and the computer will not
resume.
The battery is exhausted.
Sleep /
Standby and hibernation consume some power.
Windows operation is slow
Also check the items in “Windows startup is slow”. (
)
Problems with Operation during Use
Windows 7
Windows XP
Windows 7
Windows XP
Windows 7
Windows XP