P
RODUCT
S
UPPORT
T
ECHNICAL
S
UPPORT
PairGain Technical Assistance is available 24 hours a day, 7 days a week by contacting PairGain Customer Service Engineering group at:
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday through Friday, excluding holidays), technical assistance calls
are normally answered directly by a Customer Service Engineer. At other times, a request for technical assistance is handled by an on-duty
Customer Service Engineer through a callback process. This process normally results in a callback within 30 minutes of initiating the request.
In addition, PairGain maintains a computer bulletin board system for obtaining current information on PairGain products, product
troubleshooting tips and aids, accessing helpful utilities, and for posting requests or questions. This system is available 24 hours a day by
calling (714) 730-2800. Transmission speeds up to 28.8 kbps are supported with a character format of 8-N-1.
W
ARRANTY
PairGain Technologies warrants this product to be free of defects and to be fully functional for a period of 60 months from the date of original
shipment, given correct customer installation and regular maintenance. PairGain will repair or replace any unit without cost during this period
if the unit is found to be defective for any reason other than abuse or incorrect use or installation.
Do not try to repair the unit. If it fails, replace it with another unit and return the faulty unit to PairGain for repair. Any modifications of the
unit by anyone other than an authorized PairGain representative voids the warranty.
If a unit needs repair, call PairGain for a Return Material Authorization (RMA) number and return the defective unit, freight prepaid, along
with a brief description of the problem, to:
PairGain Technologies, Inc.
14352 Franklin Avenue
Tustin, CA 92780
ATTN: Repair and Return Dept.
(800) 638-0031
PairGain continues to repair faulty modules beyond the warranty program at a nominal charge. Contact your PairGain sales representative for
details and pricing.
FCC C
OMPLIANCE
This unit complies with the limits for Class A digital devices pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, can cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case
the user will be required to correct the interference at his own expense.
Refer to the installation section of the appropriate instruction manual for the unit you are installing to get information on:
•
Cabling
•
Correct connections
•
Grounding
M
ODIFICATIONS
The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by PairGain
Technologies, Inc. may void the user's authority to operate the equipment.
All wiring external to the products should follow the provisions of the current edition of the National Electrical Code.
Telephone:
(800) 638-0031 or (714) 832-9922
Fax:
(714) 832-9924