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4
EN
3. Error Messages and Troubleshooting
If any of the below problems occur during measurement, check to make sure that no other electrical device is within 30 cm. If the problem persists, please refer to the
table below.
Display/Problem
Possible Cause
Solution
appears or the arm
cuff does not inflate.
The [START/STOP] button was pressed
while the arm cuff is not applied.
Press the [START/STOP] button again to turn the monitor off.
After inserting the air plug securely and applying the arm cuff
correctly, press the [START/STOP] button.
Air plug is not completely plugged
into the monitor.
Insert the air plug securely.
The arm cuff is not applied correctly.
Apply the arm cuff correctly, then take another measurement.
Refer to section 7 of instruction manual
.
Air is leaking from the arm cuff.
Replace the arm cuff to the new one. Refer to section 14 of
instruction manual
.
appears or a
measurement cannot
be completed after
the arm cuff inflates.
You move or talk during a measurement
and the arm cuff does not inflate
sufficiently.
Remain still and do not talk during a measurement. If “E2”
appears repeatedly, inflate the arm cuff manually until the
systolic pressure is 30 to 40 mmHg above your previous
readings. Refer to section 13 of instruction manual
.
Due to the systolic pressure is above 210
mmHg, a measurement cannot be taken.
appears
The arm cuff is inflated exceeding the
maximum allowable pressure.
Do not touch the arm cuff and/or bend the air tube while
taking a measurement. If inflating the arm cuff manually, refer
to section 13 of instruction manual
.
appears
You move or talk during a measurement.
Vibrations disrupt a measurement.
Remain still and do not talk during a measurement.
appears
The pulse rate is not detected correctly.
Apply the arm cuff correctly, then take another measurement.
Refer to section 7 of instruction manual
. Remain still and sit
correctly during a measurement.
If the “
” symbol continues to appear, we recommend you
to consult with your physician.
/
/
appears
does not flash during
a measurement
appears
The monitor has malfunctioned.
Press the [START/STOP] button again. If “Er” still appears,
contact your local OMRON representative.
appears
The monitor cannot connect to a smart
device or transmit data correctly.
Follow the instructions shown in the “OMRON connect” app. If
the “Err” symbol still appears after checking the app, contact
your local OMRON representative.
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