OnTime Clock
Installation and User Guide
Firmware Version 1
All claims based on information publicly available at time of printing. All other product or service names mentioned
in this document may be trademarks of the companies with which they are associated.
© 2015 Novanex, Inc. | All rights reserved | page 31
10. Warranty and Maintenance
10.1. Warranty
Novanex warrants the OnTime Clocks to be free from defects in material and
workmanship during a two-year period
1
. The Warranty begins on the date the unit is
shipped from Novanex. Extended warranties are available via an Novanex Service
Agreement (ISA).
Novanex liability under this Warranty is limited to repairing or replacing, at Novanex
option, the defective equipment and providing upgrade version changes for firmware.
In case of repair, the product must be returned to an authorized Novanex Service
Center.
This Warranty does not apply if repairs are required due to acts of nature beyond
Novanex control such as, but not limited to, lightning strikes, power surges, misuse,
damage, neglect, or if repairs/modifications have been made or attempted by anyone
other than personnel authorized by Novanex. This Warranty does not apply if the clock
is installed in an exterior location.
In no event will Novanex be liable for any indirect, special, incidental, or
consequential damages from the sale or use of this product. This disclaimer applies
both during and after the term of the warranty. Novanex disclaims liability for any
implied warranties, including implied warranties of merchantability and fitness for a
specific purpose.
10.2. Repair and Returns
To obtain service under this Warranty, contact Novanex at (434) 509-1108 during the
Warranty period to receive a Return Material Authorization (RMA) number and
shipping instructions. Then ship the product believed to be defective, transportation
prepaid, for inspection.
Typical equipment repair or replacement time is seven (7) business days, plus shipping
times. One-way shipping is the Customer's responsibility. Novanex will return ship
the equipment by the same means it was received.
1
Clocks shipped prior to March 1, 2014 carry a one year warranty. The two year warranty only
applies to clocks shipped on or after that date.
