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List of terms 20-3
Network Administration Center
Supervisor’s User Guide Product release 2
Management reports
Management reports show detailed information on various aspects of the
network operation. These reports offer valuable information on the
efficiency of the system configuration.
Meridian 1
Meridian 1 is the private branch exchange (PBX) that handles the calls to
and from the various Meridian MAX nodes (one Meridian 1 per node). It
routes calls to the various queues and provides the framework for all the
features available through Meridian MAX.
Meridian MAX
Meridian MAX is a Call Center application that provides a Management
Information System (MIS) for Meridian 1 ACD. As an ACD-MIS product,
Meridian MAX collects and records information on the calls that enter the
Meridian 1. Meridian MAX provides both real-time statistics displays,
historical reporting on the call center operation, and ACD configuration
management. This information is available to Meridian MAX supervisors,
who monitor and improve system operations when required. The Meridian
MAX also provides a method for entering commands that control how calls
are handled by the ACD system.
MIS
Management Information System.
NAC
Network Administration Center. This is a stand-alone MIS system used to
administer a network containing two or more Meridian MAX nodes.
NACD
Networked Automatic Call Distribution. This may contain Meridian 1,
Nodal MIS (MAX), and NAC MIS.
Network administrator
A network administrator is responsible for monitoring network-wide call
activity. The network administrator receives information gathered by the
NAC and has full network MIS capabilities.
Network configuration control
This feature permits queries and changes to nodal and network
configurations only in the day and night tables.
