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11-2 Standard management reports
P0724352 Standard 1.0 November 1994
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Control DN Performance Report
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CDN Delay Before Answering Report
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CDN Delay Before Abandoning Report
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CDN Call Answer Breakdown Report
The fields used in these reports are obtained from the statistics groups,
described in the “Statistic groups” chapter. Be aware, however, that some
fields in custom format reports may be given headings that do not
correspond to those in the standard reports, or to the field names in the
statistic group tables. If the field in a particular report cannot be found, read
the report format into the Tabular Format Definition screen. This displays
both the custom heading and standard column heading.
Disclaimer
An attempt has been made to present a typical example for most of the
standard reports. However, every system is different, and it is unlikely that
the values in these reports are like those produced by each system. The
examples are meant to show the information that is available and how it is
presented. Similarly, the section of analysis that follows most of the
examples is meant only as a guide to the interpretation of the report.
Three vertical dots are used in some of the examples in this chapter. These
dots indicate that not all of the nodes in the actual reports are displayed.
The values from these additional nodes, however, are used to calculate the
grand totals.
Report key fields
The description of each of the standard reports includes the available key
fields for that report. All reports use base time unit as one of the key fields.
Keys on standard management reports are arranged from left to right in
order of importance; that is, the data is sorted on the left-most key first,
then on the next key, and so on.
A series of asterisks (*) in a field on the report indicates that the number
was too large to display.
