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6 Troubleshooting strategies

This chapter provides details on how to diagnose and trou

bleshoot problems with the terminal. These procedures are
performed through the craft interface.

The

Millennium terminals troubleshooting guide

provides a

pocket-size version of this material, including the craft

interface prompts. Refer to Chapter 9 to order this book.

Electrostatic

discharge

(ESD)

Failure to follow these

procedures may damage

the electrostatic-

sensitive components.

• When working inside the terminal, prevent

damage to the electrostatic-sensitive devices
by wearing your ESD strap connected to the

ESD connection points shown in Figure 7-2.

• Disconnect the power from the terminal before

removing any boards.

Do not reconnect the

power until you are ready to close the ter
minal.

•

If you put a module down, put it on an anti-stat
ic surface or into an anti-static bag.

Do not

put boards on top of each other.

Remember to

upload

CDRs

before you

start!

• If you are going to do work inside the terminal,

upload the CDRs.

• This is imperative if you have to replace the

control or telephony PCPs or the firmware
chips on the control PCP.

• To send the CDRs to the Millennium Manager,

see

Sending CDRs to the Millennium

Manager

in Chapter 5.

Millennium multi-pay terminal installation, operation, and maintenance guide

Содержание Millennium multi-pay M1211

Страница 1: ...ium multi pay terminal M1211 M 1221 M1231 Installation operation and maintenance guide mtri 9 Document number A0667039 Document issue 00 01 Document status Standard Date January 1997 N RTEL NORTHERN T...

Страница 2: ...IAL The information contained in this document is the property of Northern Telecom Except as specifically authorized in writing by Northern Telecom the holder of this document shall keep the informati...

Страница 3: ...iv NTP 506 6501 203 Document issue 00 01 Status Standard Date January 1997...

Страница 4: ...nd time preceding the advertising line ability to rate 1 800 1 888 and 1 600 calls updated prompts for degradedservice levels external rating for domestically dialed international calls clip on fraud...

Страница 5: ...vi April 1995 MSR 1 7 standard release of this document r NTP 506 6501 203 Document issue 00 01 Status Standard Date January 1997...

Страница 6: ...terminal 1 7 Making calls 1 8 Using a credit or calling card 1 8 Using smart cards 1 9 Using coins to make a call 1 12 Free calls 1 14 Autodial calls 1 14 Incoming calls 1 14 Datajack calls 1 15 Usin...

Страница 7: ...Escrow 1 26 Cash box 1 26 Coin return 1 26 Security PCP 1 26 e lock security 1 26 e locks 1 27 Interconnections of internal components 1 28 Describing the craft interface 1 32 Entering the craft inte...

Страница 8: ...ing an INSTALL routine 3 2 Terminal timeout during an INSTALL session 3 2 Error codes 3 3 Accessing the INSTALL prompt 3 4 Starting the INSTALL routine 3 6 Stopping the download 3 11 Testing the opera...

Страница 9: ...Stopping the download 5 27 Sending CDRs to the Millennium Manager 5 28 Testing answer supervision 5 31 Answer supervision errors 5 33 Changing the brightness of the VFD 5 33 Testing the memory of the...

Страница 10: ...22 Replacing the VFD 7 23 Replacing the upper bezel assembly 7 25 Replacing the display window 7 29 Installing an internal instruction card 7 30 Replacing the external instruction card 7 31 Replacing...

Страница 11: ...or for datajack 7 85 Installing smart card alert 7 86 Installing smart card alert firmware 7 87 Installing the daughter board 7 88 Restoring the terminal to operation 7 90 8 Cleaning the terminal 8 1...

Страница 12: ...Dialing out for free calls or using autodial buttons 1 14 Figure 1 5 Datajack calls are made using cards 1 15 Figure 1 6 Display shows prompts and advertising 1 17 Figure 1 7 Locating the special butt...

Страница 13: ...the number card 2 26 Figure 2 16 Reconnecting the upper terminal block 2 27 Figure 2 17 Replacing the external instruction card 2 28 Figure 2 18 Removing the vault door and coin box 2 29 3 Installing...

Страница 14: ...screws 7 26 Figure 7 17 Removing the clamp plate display bracket 7 27 Figure 7 18 Inside access screws to the upper bezel assembly 7 27 Figure 7 19 Upper bezel assembly outside view 7 28 Figure 7 20...

Страница 15: ...cing the coin vault lock 7 65 Figure 7 55 Vault lock upgrade side view 7 67 Figure 7 56 Vault lock upgrade exploded view 7 68 Figure 7 57 Vault side view of e lock 7 69 Figure 7 58 Switch and mount fi...

Страница 16: ...Locating the quick access keys bezel on the terminal 9 15 Figure 9 9 Dimensions of the quick access keys label 9 16 Tables Table 1 1 Cable length specifications based on wire size 1 6 Table 2 1 Tools...

Страница 17: ...xviii Table of contents NTP 506 6501 203 Issue 00 01 Status Standard Date January 1997...

Страница 18: ...ined with the system release MSR 2 0 Scope of this document This document contains information about the installa tion operation and maintenance of the Millennium multi pay terminal It explains how to...

Страница 19: ...ing the actual installation procedure Chapter 3 Installing terminal software provides instructions for installing testing and downloading software tables to the terminal Chapter 4 Operation code inter...

Страница 20: ...A List of alarms provides details about the alarms issued by the terminal to the Millennium Manager Appendix B Error codes provides details about the error codes found in the craft interface Appendix...

Страница 21: ...t ATG 4 About this guide I NTP 506 6501 203 Issue 00 01 Status Standard Date January 1997...

Страница 22: ...ed to as smart cards in this document These cards have a microchip embedded at one end of the card Currently smart cards must be GemplusGPM 103 cards EEPROM based cards compliant with ISO 7816 1 and 7...

Страница 23: ...eatures are shown in Figure 1 1 These features include customized ID bezel vacuum fluorescent display VFD special function buttons for volume control language selection and next call capability push b...

Страница 24: ...ey lock Armored cord Housing access aperture Handset Hookswitch Number card J j Alerter The terminal connects to a standard analog central office CO line with answer supervision and a supplementary lo...

Страница 25: ...e the following types of data card authorization coin and smart card call rating call billing terminal alarm routing functional tables The terminals send the following information up to the Millennium...

Страница 26: ...ity operating up to 95 at 40 C Humidity nonoperating up to 95 at 40 C Maximum temperature shock 40 C to 60 C in 5 minutes 5 to 60 Hz maximum 0 035 mm displacement 60 to 500 Hz maximum 5 G Line Standar...

Страница 27: ...n the terminal tries to initiate a modem call the increased power requirement causes the terminal to terminate the transaction and power off and on Chapter 6 explains this problem in more detail and h...

Страница 28: ...will flash a prompt identifying the payment type which is still operable Restricted service Only certain call types and payment types are allowed This is configurable by the operating company for ins...

Страница 29: ...ced by the telephony PCP Using a credit or calling card 1 With the handset off hook the caller inserts and re moves a credit or calling card then dials a telephone number Or the number can be dialed b...

Страница 30: ...on what types of calls it has been configured to record 6 When the caller hangs up the terminal returns to the idle state If the card is forgotten in the card reader an alarm is generated and sent to...

Страница 31: ...ich support using cards to make a call Figure 1 2 Multi card reader can read credit calling or smart cards Card inserted into card reader slot Icon indicates cards accepted by card reader VFD displays...

Страница 32: ...the default carrier if a carrier was not selected 7 Once the call is answered call supervision occurs The terminal creates a summary record for each new type of smart card used up to 12 different card...

Страница 33: ...l the terminal will not refund the difference However if the caller has not replaced the handset on hook the button can be used to make more calls until the balance is used up or is less than the cost...

Страница 34: ...ords for coin calls a record would be started at this point 5 When the caller hangs up the terminal returns to the idle state Extra payment is not returned Figure 1 3 shows the terminal features which...

Страница 35: ...nal features which are used to make free calls and autodial calls Figure 1 4 Dialing out for free calls or using autodial buttons Free calls Just dial number Autodial calls Each quick access key dials...

Страница 36: ...n the equipment dials the number and pro ceeds with the call The terminal prompts the caller to return the handset on hook This prevents the data from being interrupted by outside noise 5 The call is...

Страница 37: ...as soon as the number is dialed out the caller presses the key on the keypad or if the terminal has quick access keys there may be a message key If the caller receives a pre configured number of busy...

Страница 38: ...he handset back up the visual prompts Knowledgeable callers can proceed quickly p r o m p t s without waiting for the voice prompts Card reader The card reader accepts credit and calling cards and or...

Страница 39: ...the smart card alert is active Language button The voice and visual prompts can be heard and displayed in an alternative language The language button allows callers to toggle between the two languages...

Страница 40: ...ezel Terminals without this option come with a blank bezel Refer to Figure 1 8 Figure 1 8 Quick access keys Advertising The bottom line of the VFD can be used to display adver tising or information me...

Страница 41: ...onnection for data equipment such as laptop computers for faxing or other data services This is feature is accessed through an APC datajack module attached to the side of a standard terminal The modul...

Страница 42: ...payphone statistics If answer supervision is not available on the line an inferred answer supervision IAS module can be installed inside the terminal The IAS module can be ordered in either of two ver...

Страница 43: ...pen Figure 1 9 Inside the Millennium multi pay terminal Rear terminal PCP Tie rod supports front housing Escrow Front housing Rear terminal housing Coin validator Card reader Alerter PCP vc C a rdre a...

Страница 44: ...t is possible to make emergency and operator assisted calls because the control PCP is connected to the telephony PCP The telephony PCP contains the circuits which interface with the telephone line Th...

Страница 45: ...transducer produces the warble alerter sound The smart card alert is an optional feature for this release The alerter PCP cable and a two wire cable connected to the alerter connector J52 on the keypa...

Страница 46: ...y makes the connection to the telephone line The lineswitch PCP handles this process IAS module If the CO line to the terminal does not provide answer super vision an inferred answer supervision IAS m...

Страница 47: ...laced on hook Cash box The cash box is a removable container with a separate secured lid In the coin vault it is protected by sensors which detect its removal The terminal can also be configured to se...

Страница 48: ...ks are customer specific Figure 1 12 Coin features on the Millennium multi pay terminal Coin return VFD displays rates Inside the terminal Coin chute into escrow Escrow Coin vault contains cash box Re...

Страница 49: ...PCPs Figure 1 13 and Figure 1 14 show the connections for a standard telephony PCP with datajack connector and for the control PCP without the smart card alert or IAS module connections Chapter 7 desc...

Страница 50: ...1 29 Figure 1 14 Control PCP interconnect diagram basic Figure 1 15 and Figure 1 16 show a line drawings indicating the standard cable connections Millennium multi pay terminal installation operation...

Страница 51: ...nnector J21 PL5 Validator cable Keypad connector J53 J1 A Handset connector J15 J10B Front housing Alerter and lineswitch modules connect to keypad PCP J14 J52 J13 J51 unless the smart card alerter da...

Страница 52: ...Describing the terminal 1 31 Figure 1 16 Multi pay terminal internal cabling view 2 Millennium multi pay terminal installation operation and maintenance guide...

Страница 53: ...with the interface using the main keypad The craft interface resides on firmware read only memory in the terminal The following is required before the craft interface can be accessed supplementary pow...

Страница 54: ...from someone who replaces modules inside the terminal The seven digit access code is downloaded to the terminal from the Millennium Manager when the terminal is installed There is also a default acce...

Страница 55: ...ng the terminal without this access triggers an alarm message For instructions on accessing the operation code interface of the craft interface see Entering operation codes in Chapter 5 When you acces...

Страница 56: ...ion routine by pressing the button This process is described in Chapter 3 Access a maintenance activity by entering its numeric or mnemonic code This allows you to bypass the maintenance menu and acce...

Страница 57: ...1 36 Describing the terminal NTP 506 6501 203 Document issue 00 01 Status Standard Date January 1997...

Страница 58: ...Installing a backboard if required and other pre mounting considerations 3 Attaching the terminal to the backboard or to standard furniture backboards and connecting it to the outside line Installing...

Страница 59: ...to a supplementary power source that is not acces sible to the public to prevent vandalism Tools and equipment required Table 2 1 lists the tools and equipment required for installing maintaining and...

Страница 60: ...it pack 1 type 1A cross recess screwdriver tighten and loosen M3 screws and to remove the number card window 2 type 1A cross recess screwdriver tighten and loosen M3 5 screws and M5 screws chip puller...

Страница 61: ...alled at the factory You will need to test these features once the terminal is installed Installing an IAS module Millennium terminal billing functions require answer supervision to be present on the...

Страница 62: ...ert the four 1 4 inch no 28 screws shipped loose with each terminal and tighten with a 5 32 Allen key igure 2 1 Positioning the upper housing lock Mounting holes Upper housing lock Top of upper housin...

Страница 63: ...backboard igure 2 2 Terminal backboard mounting holes Measurements Outside edges width 7 5 in 19 05 cm length 37 5 in 95 25 cm Keyhole slots to fit mounting studs f o 0 s c f t A A C 0 O 1 I o O O o o...

Страница 64: ...e 2 2 Fasteners for backboards Mounting surface Hole size required Size and type of fastener Minimum number of fasteners Softwood 0 125 inch 1 8 inch or no 30 1 75 inch no 14 FH wood screw 7 Hardwood...

Страница 65: ...f supplementary power use your butt end set to test the telephone line to the terminal If the line does not have answer supervision you will need to install an IAS module which is described in Install...

Страница 66: ...ther the backboard hole pattern fits the pattern on the terminal 2 Whether the terminal will require spacers to bring it for ward so it is accessible for use and maintenance This is not a likely probl...

Страница 67: ...chapter Refer to Figure 2 2 Check the lines as described in Testing the line to the terminal Then continue A Positioning the terminal on the backboard 1 Prepare the inside service wires ISW by cutting...

Страница 68: ...the key clockwise 2 With the T or L tool inserted into the hole below the key lock rotate the tool clockwise to release the locking mechanism Figure 2 3 Key and tool needed to open the terminal housin...

Страница 69: ...ther the left or right strike plates inside of the rear housing assembly Disconnect power at the rear terminal PCP or between the rear terminal PCP and the control PCP before removing any modules Do n...

Страница 70: ...own in Fig ure 2 5 Use 1 4 inch no 20 1 2 inch long screws 7 To attach one of the screws you need to remove the coin validator Refer to Figure 2 5 a Disconnect the validator cable J33 from the control...

Страница 71: ...1 PL5 Escrow PCP PCP assembly Telephony PCP left side Control PCP right side i i y w u r b Remove the rubber spacer between the top of the validator and the top of the rear housing assembly if it is p...

Страница 72: ...Validator slides into escrow chute here Escrow e Slide the validator up until the large portion of the keyhole on the validator is aligned with the validator retaining screw Refer to Figure 2 8 f Rem...

Страница 73: ...above steps Before setting the validator keyhole on the screw slide the coin rejection chute on the validator into the top of the coin chute on the escrow as indicated in Figure 2 7 Note It is not ne...

Страница 74: ...mbly is closed CAUTION A Make sure that the ISWs do not touch the internal components of the terminal 2 Locate the terminal block on the rear terminal PCP which is on the right side of the rear housin...

Страница 75: ...working with the wiring Conceal the outside wiring cables near the telephone or use approved moulding or tubing Locate protectors and connecting blocks where they will be inaccessible to the public L...

Страница 76: ...elephony PCP connector J2 J4 Outside line connector to terminal jm block Keypad connector J53 J1A Handset connector J15 J10B Telephony i PCP _ PCP assembly A guide brackets 1 Front housing assembly Fi...

Страница 77: ...ble J34 on the telephony PCP Smart card alert J14 disconnect the alerter cable J38 keypad cable J3 on the smart card alert daughter board J2 on the smart card alert daughter board If you are unsure of...

Страница 78: ...cation in an anti static bag If you need remove the PCPs from the PCP assembly frame disconnect the cable across the top of the assembly from the connector on the control PCP J4 Then release the snaps...

Страница 79: ...rd for instructions about installing the daughter board on the control PCP Replacing firmware chips on the control PCP for instructions about replacing the firmware Note A terminal with a datajack mod...

Страница 80: ...ate Top of f front housing PCP assembly Remove these removed ID bezel screws VFD attached to clamp plate clamp plate d Remove the clamp plate which has the VFD assembly attached to it Refer to Figure...

Страница 81: ...onding pins on the upper bezel f Return the clamp plate to its proper position Keep the bend in the cable for the VFD connector J20 g Reassemble the ID bezel ensure that the coin slot gasket is fitted...

Страница 82: ...into position and release it 3 To install the number card on the hookswitch alerter be zel under the handset proceed as follows a Remove the number card window if it is installed Use a type 1A cross...

Страница 83: ...bly fully into the brackets ensure that the rear terminal PCP and validator PCP cables are threaded under the PCP assembly As you fit the assembly into the brackets you should hear a click when they f...

Страница 84: ...Refer to Removing the telephony and control PCPs in Chapter 7 3 Close the terminal Put the handset on hook and lock the terminal first with the T tool then by turning the key After ten seconds out of...

Страница 85: ...does not have a coin box install one Refer to Figure 2 18 and proceed as follows 1 Insert the coin vault key into the key slot at the lower right side of the terminal and rotate the key clockwise to u...

Страница 86: ...to complete the software installation and testing of the terminal functions Other documentation For a description of all Millennium terminals refer to the Millennium terminals product guide The Millen...

Страница 87: ...2 30 Mounting the terminal NTP 506 6501 203 Document issue 00 01 Status Standard Date January 1997...

Страница 88: ...orescent display VFD of the terminal When to do an INSTALL The INSTALL terminal configuration routine must be carried out whenever the control PCP memory is blank This occurs when the terminal is init...

Страница 89: ...ntering the telephone number of the Millennium Manager doing the answer supervision test downloading required information from the Millennium Manager NCC to the terminal testing the buttons of the ter...

Страница 90: ...rminal for troubleshooting terminal problems Appendix B contains a description of these codes and a recommended action if required Error codes can indicate the successful completion of a task as well...

Страница 91: ...he handset is on hook enter the default access code given to you by your operating company You will not be able to use the access code on your instruction card because it has not yet been downloaded t...

Страница 92: ...STALL Starting the INSTALL routine To use the INSTALL terminal configuration routine proceed as follows 1 Access the INSTALL prompt as described in the previ ous section 2 Press The INSTALL terminal c...

Страница 93: ...correct tables 8 Press This message appears on the VFD 9 Enter the ten digit serial number of the terminal As you enter the digits this message appears on the VFD The operating company uses the seria...

Страница 94: ...um Manager modem pool number The pre dial string can be from one to eight digits long and is assigned by the operating company As you enter the number this message appears on the VFD If you make a mis...

Страница 95: ...ut the power to the terminal or abort the INSTALL process by closing the housing Either action would require you to restart the INSTALL terminal configuration routine from the beginning If the CO test...

Страница 96: ...ully 15 Hang up the receiver This message appears on the VFD Press to start NCC download 16 Press to download information from the Millennium Manager NCC to the terminal This message appears on the VF...

Страница 97: ...the download prompt Note The terminal time out provision which normally applies in the maintenance level does not apply during the downloading procedure Problems in the download process During the do...

Страница 98: ...isplayed is not the correct tele phone number for the Millennium Manager press This takes you back where you enter the pre dial string if needed and the Millennium Manager number If you want to enter...

Страница 99: ...Once you have addressed the problem press to retry downloading 17 When the download succeeds this message appears on the VFD ox indicates the terminal type It may be a 01 02 03 or 04 01 indicates a ca...

Страница 100: ...After a successful card reader test this message appears on the VFD Please remove your card 22 Remove the card This message appears on the VFD the card mag stripe no To continue press The number on t...

Страница 101: ...der Actual coins may be used The use of in circulation coins or calibration tokens depends on the validator configuration 24 Deposit calibration coin number one The VFD goes blank while the test occur...

Страница 102: ...remains on display for ten seconds If the terminal remains open beyond that time the initial maintenance prompt appears on the VFD Install is complete Close terminal now Completed OX To continue pres...

Страница 103: ...he number you are calling 2 Press the language button which is beside the button and the VFD display will change to the alternate lan guage and the voice prompt will also be in the alternate language...

Страница 104: ...h movement The terminal performs a preliminary plausibility check on the data read from the card If the card fails the plau sibility check an attention tone sounds and this message appears on the VFD...

Страница 105: ...umber the terminal sends lata to the Millennium Manager for validation This message appears on the VFD Card validation in progress Then this message appears on the VFD 1 The voice prompt says Please w...

Страница 106: ...e a voice prompt Please dial the number 3 Insert a non valid coin such as a slug to make sure it is rejected by the terminal 4 Coin call insert a coin and dial a number 5 Free call call a free number...

Страница 107: ...pports the Automated Call ing Card Service dial 0 plus the number and in re sponse to the bong tone enter the calling card number Make sure the call connects To make another call press the button Test...

Страница 108: ...s the button on the face of the datajack module to release the connection 7 Remove the data equipment jack from the module Using a butt end set to test the datajack If you do not have a portable compu...

Страница 109: ...card alert test it with these steps 1 Take the handset off hook 2 Insert a smart card with a value greater than zero into the card reader 3 Replace the handset on hook 4 When the alarm sounds remove t...

Страница 110: ...leges in the craft interface the operating company provides you with an instruction card that explains the codes relevant to your task Refer to Figure 4 1 and Figure 4 2 for a sample of two sides of a...

Страница 111: ...ne 114 Need new book 115 Need new sign 116 Need new card 40 Need booth repair 50 Need phone repair 45 Power off Figure 4 2 Example of the operation code instruction card back T r o u b le S ho oti n g...

Страница 112: ...nal in normal operation use the access code on your instruction card If that code is not in the memory of the terminal use the default access code on your instruction card As you enter the code the nu...

Страница 113: ...essage appears on the VFD Follow the remaining steps of this procedure If you have maintenance level privileges in the craft interface this message appears on the VFD If this message appears refer to...

Страница 114: ...he STOP after keying in the final code This action saves the final operation code Press SAVE and then STOP The terminal returns to the idle state 7 If you need to enter an eighth operation code enter...

Страница 115: ...ndicators used to notify the Millennium Manager of events during maintenance level sessions Only users with maintenance level privileges can use these reserved codes If you enter a reserved operation...

Страница 116: ...load terminal configuration data from the Millen nium Manager to the terminal upload terminal status records and call detail records CDRs from the terminal memory put the terminal in or out of service...

Страница 117: ...e maintenance menu is circular When you arrive at the 688 Out of service option and press the NEXT button the 227 Check cardreader option reappears Bypassing the maintenance menu To perform a maintena...

Страница 118: ...terminal 636 MEM Put the terminal out of or back in service 688 OUT After you enter the activity code the activity proceeds as if selected from the maintenance menu When the activity is finished the i...

Страница 119: ...al times out and the idle prompt Please lift receiver reappears on the VFD Note If the buttons do not seem to work refer to If the buttons do not respond following this section 3 Press This message ap...

Страница 120: ...rking condition or has been ily uninstalled this message appears on the VFD Not installed Use to INSTALL j If the terminal needs to be installed refer to Chapter 3 Starting INSTALL terminal configurat...

Страница 121: ...r to select the previous activity 4 When you find the appropriate menu item press 1 to ini tiate the DO IT function Follow the prompts that appear on the VFD For details refer to the descriptions of e...

Страница 122: ...menu item when you enter the craft interface 3 Press 1 The card reader test begins It checks the two sensors of the card reader the card present sensor and the card fully seated sensor If either sens...

Страница 123: ...st If the test is unsuccessful or if any other messages appear during the card reader test refer to Card reader test errors 5 Remove the card This message appears on the VFD Note The number on the mag...

Страница 124: ...rd reader one or both sensors may fail to send a signal that the circuit closed A card reading failure may occur Sensor failures The card reader has two sensors the card present sensor and the card fu...

Страница 125: ...he VFD After the third failed attempt to read a card this message appears on the VFD Note If the card reader is still not functioning after you have tried using a different card and after cleaning the...

Страница 126: ...e and status of the validator is tested This message appears on the VFD 5 Deposit calibration coin number one This message appears on the VFD Note Calibration coins may be inserted in any order Actual...

Страница 127: ...the main tenance session close and lock the terminal Note Make sure the handset is on hook before you turn the T tool to lock the terminal Problems in the coin unit test if during any of the coin test...

Страница 128: ...cessing the initial prompt 2 Press This message appears on the VFD 227 Check cardreader Use l DO IT NEXT 3 Type in 546 on the keypad or press repeatedly until this message 546 Check C O line appears o...

Страница 129: ...tem To end the main tenance session close and lock the terminal Note Make sure the handset is on hook before you turn the T tooi to lock the terminal Problems with the CO test If the test does not det...

Страница 130: ...isplayed for five seconds Theh the screen blanks out The pixels in each character space may form the shape of a dia mond or rectangle Then one at a time the pixels turn on and off When the test is fin...

Страница 131: ...the initial prompt 2 Press This message appears on the VFD 3 Press 539 on the keypad or press repeatedly until This message appears on the VFD 4 Press 1 This message appears on the VFD 5 Lift the han...

Страница 132: ...ontinue to the next item To end the main tenance session close and lock the terminal Note Make sure the handset is on hook before you turn the T tool to lock the terminal 539 Check dialpad Use l DO IT...

Страница 133: ...the number first you are prompted to insert a card or deposit some money If you insert a card first you are prompted to dial a number If you pause this message appears on the VFD If you do not enter t...

Страница 134: ...turn the T tool to lock the terminal Checking the telephone number of the terminal The telephone number of the terminal is stored in the memory of the control PCP To display this number 1 Access the i...

Страница 135: ...tool to lock the terminal Checking the number of the Millennium Manager The telephone number of the Millennium Manager is in the memory of the control PCP in the terminal The modem in the terminal use...

Страница 136: ...ed in this display The number of digits will depend on whether the data call is local or long distance 5 Press This message appears on the VFD 6 Press to continue to the next item To end the main tena...

Страница 137: ...ibes the use of operation codes To enter operation codes 1 Access the initial maintenance prompt as explained in Accessing the initial prompt 2 Press This message appears on the VFD 3 Press 673 on the...

Страница 138: ...also can end if a non reserved oper ation code is entered as the ninth or subsequent code for the session or if a time out occurs Regardless of how the session ends this message appears on the VFD Wh...

Страница 139: ...s elapse between button presses When the session ends the terminal returns to the maintenance level prompt Reserved operation codes Operation codes in the 900 to 999 range are used as terminal status...

Страница 140: ...on the VFD 227 Check cardreader Use l DO IT NEXT 3 Press 369 on the keypad or press repeatedly until This message appears on the VFD 369 Force download Use l DO IT NEXT Press to start NCC download 4 P...

Страница 141: ...to the modem pool After the terminal connects the keypad is disabled If you want to exit the program press This takes you back to the download prompt If you want to correct the number press The follo...

Страница 142: ...ecords item on the maintenance menu to send the Millennium Manager copies of the call detail records CDRs and the summary local smart card records from the memory of the control PCP in the terminal Wa...

Страница 143: ...ppears on the VFD 4 Press 1 If there are CDRs in the memory of the terminal This message appears on the VFD Go to Step 5 If there are no CDRs in the memory and the cash box status does not need to be...

Страница 144: ...oxstatusis uploaded to the terminal If there is no CDR present the terminal will create one so the cash box status can be uploaded When the process is finished this message appears on the VFD 6 Press...

Страница 145: ...he line to the terminal or through an inferred answer supervision IAS module installed inside the terminal between the outside line and the rear terminal PCP To test for answer supervision 1 Access th...

Страница 146: ...hook This message appears on the VFD 7 Press to continue to the next item To end the main tenance session close and lock the terminal Note Make sure the handset is on hook before you turn the T tool t...

Страница 147: ...pending on the surroundings For instance if a terminal is inside away from direct lighting you may want to increase the brightness To change the brightness of the VFD follow this procedure 1 Access th...

Страница 148: ...Note Make sure the handset is on hook before you lock the terminal Testing the memory of the terminal One of the tests you may want to run if the terminal is not functioning properly is a memory test...

Страница 149: ...his message appears on the VFD 5 Press This message appears on the VFD 6 Press to continue to the next item To end the main tenance session close and lock the terminal Note Make sure the handset is on...

Страница 150: ...a terminal out of service put the terminal back in service when it has been previ ously put out of service with this menu item To put the terminal out of service 1 Access the initial maintenance promp...

Страница 151: ...e VFD Close and lock the terminal Message activated Op code sent to NCC COIN SERVICE available This message appears on the VFD If the coin unit is not working press 2 This message appears on the VFD O...

Страница 152: ...service Putting the terminal back in service If the terminal has been put out of service with the procedure described above return it to service with this procedure 1 Access the initial maintenance p...

Страница 153: ...e and turning the T tool counterclockwise 90 de grees 2 Be prepared to enter your PIN followed by a as soon as the terminal is unlocked As soon as you open the terminal an alarm goes to the Millennium...

Страница 154: ...ns in Removing the PCP assem bly and Removing the telephony and control PCPs in Chapter 7 Terminal timeout at the maintenance level During a maintenance level session if 30 minutes elapse between butt...

Страница 155: ...l PCP in the terminal If the collection message is not received by the Millennium Manager it is stored with the CDRs and downloaded with them If no CDRs are present the craftsperson must generate a CD...

Страница 156: ...devices by wearing your ESD strap connected to the ESD connection points shown in Figure 7 2 Disconnect the power from the terminal before removing any boards Do not reconnect the power until you are...

Страница 157: ...nce center Message is sent to pre configured destination Alarms are processed Craftsperson responds to alarm if required and runs craft interface tests You can also initiate diagnostics using the main...

Страница 158: ...d as a means of disguising fraudulent activity False un alarms The terminal assumes that when you exit from the craft interface any problems that may have existed have been fixed At this point an un a...

Страница 159: ...f you cannot access the craft interface check the above conditions See this Check for loose connections or damaged cables before replacing components Always run the craft interface tests for component...

Страница 160: ...nit I __________ Remove reject chute from validator Remove upper and lower runways by sliding short and long locking pins up T Clear jam Wipe runways Reassemble and ensure that actuator and latch are...

Страница 161: ...the coin reject chute and the pin securing the upper and lower runways which are located under the coin reject chute Figure 6 3 Showing the coin rejection chute profile Coin reject chute Short pin is...

Страница 162: ...ator 4 Clear the coin jam Note Be careful of the sensors when clearing jams 5 To replace the coin validator in the terminal or if you need to replace the validator module if the jam cannot be cleared...

Страница 163: ...scrow upside down and rock the escrow with a side to side motion to empty out any debris or coins which may be blocking the coin path b If no debris or coins fall out use your finger to gently apply s...

Страница 164: ...ble prompt Still appears on the VFD replace the escrow unit If the Complete 00 To continue press prompt appears on the VFD before all three calibration coins have been deposited a coin blockage or sen...

Страница 165: ...Troubleshooting strategies 6 11 Figure 6 5 Card service only part 1 Millennium multi pay terminal installation operation and maintenance guide...

Страница 166: ...6 12 Troubleshooting strategies Figure 6 6 Card service only part 2 Continued from Figure 6 5 NTP 506 6501 203 Issue 00 01 Status Standard Date January 1997...

Страница 167: ...Troubleshooting strategies 6 13 Millennium multi pay terminal installation operation and maintenance guide...

Страница 168: ...i 6 14 Troubleshooting strategies NTP 506 6501 203 Issue 00 01 Status Standard Date January 1997...

Страница 169: ...n the lock is closed and a coin box is inserted into the coin vault and deactivated if the lock is open or the coin box removed If either case fails to activate a micro switch replace the security PCP...

Страница 170: ...of the last two boxes to reconcile their coin count records Power If the terminal does not provide any services including emergency and operator assisted calls check the supplementary power Supplemen...

Страница 171: ...proximately 25 V DC If this voltage is not present at the terminal block or the polarity is reversed there is a de fective transformer or transformer wiring problem 4 If voltage is present reconnect...

Страница 172: ...6 18 Troubleshooting strategies Figure 6 10 Power troubleshooting flow chart NTP 506 6501 203 Issue 00 01 Status Standard Date January 1997...

Страница 173: ...line Troubleshooting the problem One way of deducing a power problem outside the terminal is to try and download tables If the download fails repeatedly and the Millennium Manager modems are okay the...

Страница 174: ...he upper arm of the link assembly 2 Probe the tip and ring T and Ft on the terminal block of the rear terminal PCP Look for approximately 48 V DC If voltage is not found at the terminal block there is...

Страница 175: ...Reseat connectors in te rfa ce d Yes tests okay 1 Are ribbon cables oka vj Replace m odule Yes Replace rear term inal board in te rfa c e d tests okay in te rfa c e d jfe s tests okay 1 in te rfa c e...

Страница 176: ...may cause power fluctuations The datajack cable connector wiring is shown in Figure 6 12 Note that there must be a loop between the two outside connections This shorting loop prevents the modem from...

Страница 177: ...inted circuit pack PCP control PCP control and voice firmware handset and cord assembly swivel assembly cotter pin vacuum fluorescent display VFD upper bezel assembly with integral keypad display wind...

Страница 178: ...sures that the terminal records are up to date as of the time of maintenance should something prevent the terminal from regaining operation During this procedure the cash box record is also uploaded t...

Страница 179: ...replace parts or for further testing use the following procedure first 1 Access the maintenance level of the craft interface and the initial prompt as explained in Accessing the initial maintenance pr...

Страница 180: ...mechanism rotate the T tool or L tool clockwise Note Do not open the terminal housing 5 Upload the terminal status and CDRs by referring to Sending CDRs to the Millennium Manager in Chapter 5 a Enter...

Страница 181: ...e terminal go to the section Opening the terminal If you need to uninstall the terminal 7 Close and lock the terminal 8 Access the craft interface again as described in Ac cessing the initial prompt i...

Страница 182: ...asp the front housing assembly firmly by both sides and tip it forward until the housing clears the rear of the terminal 3 Hold the front housing and move it downwards to the open position as shown in...

Страница 183: ...tes Rear terminal PCP shown in Figure 7 3 upper terminal block connects to this module Link assembly tie rod Rear terminal cable J18 Escrow Telephony PCP Control PCP is on the other side Cable clamp R...

Страница 184: ...o the left of the card reader and between the PCP assembly brackets before replacing the assembly b Secure the J18 cable using the cable clamp under the rear terminal PCP If the terminal has an IAS mo...

Страница 185: ...te The handset should be on hook before the housing is locked 11 If necessary return the terminal to operation with the appropriate procedure listed below If you took the terminal out of service manua...

Страница 186: ...ance and Opening the terminal The power should be discon nected from the control PCP 2 Disconnect the coin validator cable J33 from the con trol PCP connector J8 Make sure you remove the cables from t...

Страница 187: ...r housing 4 With the top link released the front housing can be re moved by rotating it downward until the hinges at the bottom of the two housing pieces disengage as shown in Figure 7 5 Figure 7 5 Re...

Страница 188: ...you do so 1 Make sure the key operates the lock 2 Insert the lock so the key entry protrudes through the round hole in the front housing and the four mounting holes align with the four threaded holes...

Страница 189: ...econnect until the end of this procedure Place any components you remove from the termi nal into an anti static bag or onto an anti static sur face follow these precautions may damage static sensitive...

Страница 190: ...connections alerter connects to daughter board on the control PCP Telephony control PCP connector PCP assembly Front housing Rear terminal housing Outside line connector to terminal block Validator es...

Страница 191: ...ssembly cable connections 3 Refer to Figure 7 9 and remove the PCP assembly by sliding it out of its guides If necessary press the guides away from the PCP assembly to free it Millennium multi pay ter...

Страница 192: ...discharge PCP Wear your ESD wrist strap If you put a PCP assembly down put it on an anti static surface or store the PCP assembly in an anti static bag In4 If you send a PCP to be repaired ship it in...

Страница 193: ...holding them 1 Refer to Figure 7 10 and follow these procedures to re move a PCP from the PCP assembly after the PCP as sembly has been removed from the terminal as described in the previous section...

Страница 194: ...J5 on the control PCP Optional features J35 datajack module if one is installed J34 on the telephony PCP If a smart card alert daughter board installed J39 keypad PCP J36 on the smart card alert daugh...

Страница 195: ...ect the power if you put a PCP down put it on an anti static sur face or store in an anti static bag Failure to follow these procedures may damage the electrostatic sensitive devices Remember to uploa...

Страница 196: ...e socket that match es a notch or tab on the chip match up the notches or tabs to ensure the chip is orientated properly Figure 7 11 Control PCP with replaceable chips indicated 5 Replace the control...

Страница 197: ...dure assumes you have followed the direc tions in Preparing the terminal for maintenance and Opening the terminal and confirmed that the power has been disconnected 2 Remove the handset cord connector...

Страница 198: ...ivel reverse the preced ing steps Make sure the black sheathing is inserted into the lanyard by at least an inch 11 When complete reconnect the power and close and lock the housing assembly Refer to O...

Страница 199: ...from the display being damaged through the display window 1 This procedure assumes you have followed the directions in Preparing the terminal for maintenance and Opening the terminal and confirmed th...

Страница 200: ...D shield b Insert the rubber grommets between the VFD PCP and the top leaf of the ESD shield c Place the assembly over the clamp plate and reat tach the screws in all four corners Refer to Figure 7 14...

Страница 201: ...ad assembly and the frame for the display window The following procedure describes removing this assembly from the front housing 1 This procedure assumes you have followed the directions in Preparing...

Страница 202: ...Loosen the two M5 screws holding the ID bezel and the clamp plate Refer to Figure 7 16 to locate these screws Figure 7 16 Locating the ID bezel screws 5 With one hand support the ID bezel on the outs...

Страница 203: ...move four of the five screws Use a 2 type 1A cross recess screwdriver Figure 7 18 Inside access screws to the upper bezel assembly Keypad PCP Screws securing the upper bezel assembly Screws securing t...

Страница 204: ...y moving it down from the front of the terminal Figure 7 19 shows the outside of the terminal Figure 7 19 The upper bezel assembly outside view ID bezel The upper bezel assembly includes the instructi...

Страница 205: ...laced from inside the terminal as described below 1 This procedure assumes you have followed the directions in Preparing the terminal for maintenance and Opening the terminal The power should be disco...

Страница 206: ...rminal 7 To replace the window make sure the tab on the gasket of the new window is positioned to the top right the handset side Installing an internal instruction card If there is an internal instruc...

Страница 207: ...nstruction cards To remove and install an external instruction card 1 Make sure the terminal is closed and the card to be re moved is clean Press the suction cup firmly on to the center of the card on...

Страница 208: ...con trol PCP connector J6 3 If the card reader has a rain shield remove this now Rotate the top of the rain shield down and away from the card reader and gently pull it free 4 Remove the M5 tapping sc...

Страница 209: ...front housing and remove the card reader as sembly from the front of the terminal Refer to Figure 7 24 Figure 7 24 Card reader assembly lower view Card guide fits over this edge Screw posts for securi...

Страница 210: ...snap it on to the new card reader Refer to Figure 7 26 for positioning Figure 7 26 Positioning a bent card guide on the card reader Edge hooks over screws on card reader PCP Multi card reader lower vi...

Страница 211: ...removed you should hear a click Figure 7 27 shows the switch actuator b Remember to re tighten the two screws on the keypad PCP that hold the interlock tab in place Refer to Figure 7 23 c Replace the...

Страница 212: ...r underneath PCP extension c Align the notch in the top edge of the rain shield with the tab extending from below the card reader PCP in the middle of the back end of the card reader Refer to Figure 7...

Страница 213: ...oved the PCP assembly bracket as explained in Removing the PCP assembly bracket and put it in an anti static bag and set it aside Note If the alerter is connected to a smart card alert daughter board...

Страница 214: ...y the operating company and is the terminal ID number The number card holder is in the hookswitch alerter bezel 1 This procedure assumes you have followed the direc tions in Preparing the terminal for...

Страница 215: ...the terminal beside the keypad PCP This module is part of the hookswitch alerter assembly The position of the hook switch down when the handset is on hook up when the handset is off hook activates th...

Страница 216: ...ward until the slots clear the screw heads 5 Remove the lineswitch PCP assembly Figure 7 32 Lineswitch PCP and attachment screws Screws securing the hookswitch alerter bezel Lineswitch PCP Securing sc...

Страница 217: ...ng the terminal and confirmed that the power has been disconnected removed the PCP assembly bracket as explained in Removing the PCP assembly bracket and put it in an anti static bag and set it aside...

Страница 218: ...keys bezel The factory equips each Millennium multi pay terminal with ten or five button quick access key sets or a blank dialer bezel which is attached to the bottom of the keypad PCP above the card...

Страница 219: ...r housing until you can remove the quick access keys bezel by pulling it from the front of the ter minal as shown in Figure 7 35 Note Keep the bezel slightly tilted forward to prevent the keys from fa...

Страница 220: ...l the window out of its slot d Insert the label card behind the place where the window was e Insert one end of the window in position in the opening in the dialer bezel Bend the window outward and ins...

Страница 221: ...eparing the terminal for maintenance and Opening the terminal optional disconnected the power and removed the PCP assembly as explained in Removing the PCP assembly 2 Remove the coin slot gasket shown...

Страница 222: ...uide reverse the preceding steps Make sure both gaskets are in good condition Replace any damaged gasket 7 If you removed it reinstall the PCP assembly as ex plained in Removing the PCP assembly 8 Whe...

Страница 223: ...his procedure You will need to run the INSTALL terminal configuration routine if you replace this unit It is not necessary to remove the PCP assembly to work with the validator however you might find...

Страница 224: ...rd if this has not been done previously 5 Release the retaining clip securing the validator to the escrow indicated in Figure 7 39 Figure 7 39 Locating the validator retaining clip Validator coin retu...

Страница 225: ...lift ing it up and out of the housing Figure 7 40 Lifting the validator off the retaining screw The left side of the validator is shown in Figure 7 41 Figure 7 41 Showing the coin rejection chute of...

Страница 226: ...jection chute and the upper and lower runways Refer to Figure 7 41 Figure 7 42 Exploded view of the coin validator Upper runway c o v e i t Coin rejection f chute Lower runway cover Note Shading indic...

Страница 227: ...body a Locate the partition tab which extends through the wall of the coin rejection chute Refer to Figure 7 43 b Bend the tab straight c Slide the partition out and discard d Slide the partition out...

Страница 228: ...J33 under the control assembly before it is connected to the control PCP e Reinstall the PCP assembly as explained in Removing the PCP assembly if you removed it at the beginning of this procedure 11...

Страница 229: ...ows secured through the coin vault removed the coin box as explained in Replacing the vault door or coin box later in this chapter or arrange for a coin pickup 2 Top mounted escrows Start at Step 3 Fo...

Страница 230: ...blockage Do not under any circumstances insert any object such as screwdrivers metal rods or I fingers into the escrow unit Attempting to clear the jam in this manner may cause per f f manent damage t...

Страница 231: ...erse Steps 1 to 4 Align the locating pin with the cut out on the vault top Negatron the escrow retaining lock nut only until the escrow becomes slightly snug 8 To restore the terminal to operation a R...

Страница 232: ...u arrange for a coin pickup before the terminal power is disconnected so that the terminal coin box status memory resets to zero Do not put in a new coin box until you complete the maintenance 1 Inser...

Страница 233: ...replace the vault door or coin box reverse the pre ceding steps Make sure to align the lid lever of the coin box with the slot in the coin box rail See Figure 7 48 Millennium multi pay terminal instal...

Страница 234: ...Replacing the security PCP after this section A coin box should not be re inserted in the coin vault once it has been removed from the terminal 1 This procedure assumes you have arranged for a coin p...

Страница 235: ...g the coin box rail to the vault top There may be one or two screws depending on the vintage of terminal Refer to Figure 7 49 to locate screw positions Figure 7 49 Locating the coin box rail in the co...

Страница 236: ...e procedures in Replacing the vault door or the coin box Upgraded coin box rail If your company is using coin boxes and coin box lids which are not Nortel issue there may be a compatibility issue in r...

Страница 237: ...not sit fully under the hole leaving an overhang The combination of these two problems make it possible for coins to get caught in the space between the bottom of the coin box rail and the top of the...

Страница 238: ...use of alarms or collection prob lems Refer to Chapter 6 for troubleshooting suggestions 1 This procedure assumes you have arranged for a coin box pickup followed the directions in Preparing the termi...

Страница 239: ...of the coin compartment Refer to Figure 7 53 Figure 7 53 Locating the security PCP inside the coin vault Coin vault Coin box rail assembly Switch for key lock Switch for coin box Screw securing the s...

Страница 240: ...sition b Push in the coin box microswitch with your left hand or use a lid less coin box Do not use a new coin box for this purpose Refer to Figure 7 53 c Open the terminal and reconnect the power d C...

Страница 241: ...this chapter opened coin vault and removed the coin box as ex plained in Replacing the vault door or the coin box or arranged for a coin pickup followed the steps in Preparing the terminal for mainte...

Страница 242: ...place the vault door and lock the vault as explained in Replacing the vault door or the coin box Coin vault lock upgrade This procedure describes how to install extra lock plates on the coin vault loc...

Страница 243: ...haped plate with the bigger holes on the lock plate e Place the second plate on top of the first one f Flip the assembly over holding it tightly together with your fingers g Insert the screws in the s...

Страница 244: ...mbly has been designed specifically for the e lock Instead of having two switches to monitor the vault as the mechanical lock secu rity switch does the bolt monitor function has been wired into the co...

Страница 245: ...using but do not lock it 3 Open the coin vault as explained in Replacing the vault door or the coin box 4 Remove the security module as described in Replacing the security module 5 Remove the mechanic...

Страница 246: ...e lock Refer to Figure 7 58 Figure 7 58 Switch and mount fit under e iock housing 10 Insert the two screws under the e lock that hold the switch in place 11 Open the terminal housing and locate where...

Страница 247: ...ck in without re setting the electronic key 14 When complete reconnect the upper terminal block onto the rear terminal PCP to reconnect the power and close and lock the housing assembly Refer to Openi...

Страница 248: ...maintenance and Opening the terminal and confirmed that the power has been disconnected Note It is not necessary to upload CDRs or disconnect the power to do this procedure 2 Loosen the coin return a...

Страница 249: ...t into the terminal If the terminal has an IAS module installed the rear terminal PCP will be attached to the IAS module and the IAS module will be connected to the outside line Refer to the interconn...

Страница 250: ...minal mount igure 7 61 Close up of rear terminal PCP and rain diverter Rear terminal housing Rear terminal rain diverter slides behind rear terminal mount Rear terminal mount 5 To replace the rear ter...

Страница 251: ...screw 6 When complete reconnect the upper terminal block onto the rear terminal PCP to reconnect the power and close and lock the housing assembly Refer to Opening the terminal if necessary inferred a...

Страница 252: ...e 7 62 Locating the IAS module in the terminal Figure 7 63 shows how the IAS module connects to the terminal Figure 7 63 Interconnection diagram showing IAS connection NTP 506 6501 203 Document issue...

Страница 253: ...the terminal below the rear terminal PCP 3 Check the placement of the board mount a Slide the IAS PCP out of the board mount b Leave the protective paper of the board mount and position the mount on t...

Страница 254: ...does not interfere with the PCP assembly when the housing is closed 8 If they are not already attached connect the inside ser vice wires to the terminal block that connects to the IAS module This pro...

Страница 255: ...s with the wiring Conceal the wiring near the telephone or use ap proved moulding or tubing Locate protectors and connecting blocks where they will be inaccessible to the terminal user 9 Once the ISWs...

Страница 256: ...he rear terminal PCP J28 3 Remove the rear terminal PCP from its mount 4 Remove the tie wrap or plug in the hole at the top of the IAS board mount and slide the IAS PCP up and out 5 Insert the interco...

Страница 257: ...th the PCP assembly when the housing is closed 10 When complete close and lock the housing assembly Refer to Opening the terminal if necessary Optional features Datajack and smart card alert Terminals...

Страница 258: ...telephony PCP Shorting loop Wires attached to datajack APC module Replacing the APC datajack module The APC module is attached to the right side of the terminal The datajack module can be removed fro...

Страница 259: ...of the APC datajack module Teladapt connector Millennium multi pay terminal Release connect button Datajack connection cable through terminal housing connect to J34 on the telephony PCP Sliding plate...

Страница 260: ...of the front terminal hous ing Replace the PCP assembly as described in Removing the PCP assembly When you reconnect the cables to the telephony and control board plug in the datajack cable to the J34...

Страница 261: ...of the slid ing plate shown in Figure 7 69 and to the side This re leases the bottom plate 3 Slide the plate forward out of the unit Figure 7 69 Replacing the teladapt on the datajack module Datajack...

Страница 262: ...e and Opening the terminal and confirmed that the power has been disconnected removed the PCP assembly as described in Re moving the PCP assembly removed the alerter and keypad two wire cable connecto...

Страница 263: ...ight up out of the board socket 4 Line up the smart card alert firmware chip in the socket on the board and press down firmly to seat the chip Note There is a notch or tab on the socket that match es...

Страница 264: ...telephony PCPs or chips on the control PCP To upload the CDRs refer to Preparing the ter minal for maintenance at the beginning of this chapter 1 Prepare the control board on an anti static surface 2...

Страница 265: ...time you may need to remove the alerter cable J16 from its cable clamp in order to get it to reach under the control PCP to reach the daughter board 6 Connect the J39 end of the keypad interconnect c...

Страница 266: ...operation Do the following to restore the terminal to operation so you can test the smart card alert feature 1 Replace the control PCP in the PCP assembly and the PCP assembly in the terminal as desc...

Страница 267: ...re all the connectors are properly seated 5 Reconnect the power close and lock the terminal and put the terminal back in service by following the steps in Opening the terminal 6 Re INSTALL the termina...

Страница 268: ...7 92 Installing replaceable parts NTP 506 6501 203 Document issue 00 01 Status Standard Date January 1997...

Страница 269: ...ader There are two aspects of the card reader and bezel which need maintenance attention the read head for the mag stripe cards the card slot from the bezel to the reader Cleaning the read head Under...

Страница 270: ...minal out of the way However some debris may become trapped in the slot If this occurs 1 If possible remove the debris through the entry slot 2 Otherwise open the terminal and remove the debris from t...

Страница 271: ...cessing the inside of the terminal in Chapter 7 For instructions on clearing out debris or coin jams in the validator refer to Coin validator jams in Chapter 6 Chapter 6 also contains a section on cle...

Страница 272: ...repair location The other exterior parts can be cleaned as follows Display window The window may be cleaned using full strength Windex Glass Plus isopropanol or Fantastik at 20 by volume or any window...

Страница 273: ...re required for the Millennium multi pay terminals Table 9 1 Installation and maintenance hardware Part Number Description A0858551 Millennium multi pay terminal installation operation and main tenanc...

Страница 274: ...0371813 NT5U01AL Spacer kit P0692080 Spacer P0719168 Shoulder screw A0351364 NPS50332 01 L15 Wrist strap A0351370 NPS51055 01 L1 Knuckle saver P0532301 P0896911 Locking tool L tool Locking to ol T too...

Страница 275: ...st Table 9 2 lists the replaceable components of the Millennium multi pay terminal which can be ordered by the customer See Figure 9 2 to Figure 9 4 for exploded and internal views of the terminal whi...

Страница 276: ...w M5 4 A 6 _ Tapping screw M3 5 13 and washer for validator retaining screw 7 Tapping screw M3 9 P0719168 Security screw 0 312 24 x 0 500 in for back plate 11 11a Machine screw 0 250 28 x 0 360 in for...

Страница 277: ...lti card Canadian terminals A0631786 A0657732 Multi card American terminals card reader boot gasket 21a in quantities of 50 22 P0712738 A0631463 Card reader with two M3 5 tapping screws 4 magnetic str...

Страница 278: ...ide two pieces 32 l l l l l i a i l l Call your local sales office for order codes Replacement control PCPs should be ordered according to the terminal type The NT number is written on the board Termi...

Страница 279: ...on diagrams This item must be ordered separately 40 A0366934 A0645314 NT5U01AJ coin validator assembly NT5U01EM coin validator without partition 41 5 NT5U01AK escrow assembly NT5U01 DP escrow assembl...

Страница 280: ...x rail replacement silver colored Ch 7 P0855467 Coin funnel gasket install for non Nortel lids 49 Machine screw M3 5 shown in Ch 7 A0665665 Smart card alert kit English French sold in sets of 10 shown...

Страница 281: ...Customer orderable parts 9 9 Millennium multi pay terminal installation operation and maintenance guide...

Страница 282: ...9 10 Customer orderable parts NTP 506 6501 203 Document issue 00 01 Status Standard Date January 1997...

Страница 283: ...Customer orderable parts 9 11 Figure 9 4 Auxiliary view multi pay terminal chassis...

Страница 284: ...ons for the instruction cards Material 0 75 0 20 mm thick GE lexan HP92SDB poly carbonate sheet hardcoat one side UV stable with a flammability rating of V 2 per UL 94 or approved equiva lent Dimensio...

Страница 285: ...e and a hole in the tab at the top as shown in Figure 9 6 Because of the tight construction of the window and gasket assembly it is critical that instruction cards be cut to specification Oversize car...

Страница 286: ...he fit of the instruction card The recommended thickness is 0 55 mm External instruction card Figure 9 7 gives the measurements of the external instruction card and shows approximately what it should...

Страница 287: ...ve key bezel A label card can be inserted behind this window Refer to Figure 9 8 Figure 9 8 Locating the quick access keys bezel on the terminal The label card for the quick access keys is supplied by...

Страница 288: ...e indicated on the drawing The measurements are symmetrical around a center line Tools Chapter 2 lists the tools and equipment required for installing maintaining and testing the multi pay terminal To...

Страница 289: ...nance should something prevent the terminal from regaining operation Note Uploading CDRs also uploads a the cash box status record Before you enter the terminal To access the inside of the terminal yo...

Страница 290: ...Description Action Occurs when there is a discontinuity in the handset receive circuit indicating a severed handset cord a handset cord failure or an unattached connector at the telephony PCP J15 Hand...

Страница 291: ...rd not responding If communication between the control and telephony PCPs resumes the terminal status returns to normal When a terminal is first installed the display may indicate Telephony board not...

Страница 292: ...terminal displays out of service and the power fail alarm is sent to the Millennium Manager when communications resumes Action Check the terminal for abuse or fraud If the problem continues 1 Send th...

Страница 293: ...ged or not being fully seated in its socket Action 1 Check that the voice chip is fully seated 2 Visually inspect the voice chip for damage If the problem continues Send the CDRs to the Millennium Man...

Страница 294: ...3 3 If the check works the terminal should be monitored for ad ditional alarms 4 If another alarm gets generated replace the control PCP 2 0 Message CDR list full Description Occurs when the call det...

Страница 295: ...ntrol PCP 3 Perform the INSTALL terminal configuration routine as de scribed in Chapter 3 12 22 _ Description Action Occurs when a terminal memory test run in the idle state results in a checksum erro...

Страница 296: ...tification number PIN The alarm also occurs if a craftsperson did not wait for the Mondex records to upload before opening the termi nal A defective switch or actuator on the rear terminal board which...

Страница 297: ...lean the buttons by spraying them with a water solution 3 If the problem continues Check the ribbon cable from the keypad If the cable is damaged replace the keypad Description Occurs when the termina...

Страница 298: ...time out is downloaded Action Check the terminal for abuse and vandalism If the problem continues replace the vault security PCP Note When the vault security P CP is replaced it may be necessary to ad...

Страница 299: ...sed by one of two conditions the coin box volume is greater than 100 full the coin box threshold has been met and a coin jam occurs at the coin sensor or bucket sensors in the escrow assembly Action I...

Страница 300: ...rol PCP 3 Perform the INSTALL routine as described in Chapter 3 32 Message Escrow jam Description Occurs when the escrow detects a blockage or coin jam near one of five sensors or if there is a defect...

Страница 301: ...detects that this checksum has been corrupted Action 1 Send the CDRs to the Millennium Manager 2 Perform the INSTALL terminal configuration routine 3 If the problem continues it indicates there is a m...

Страница 302: ...nload menu item 369 35 Messaae Dialoa failure Description Occurs after the terminal fails to complete a call to the Millen nium Manager after the allowable number of failures Possible problems include...

Страница 303: ...not be contacted either it could indicate a faulty modem chip replace the control PCP 99 9 Description This un alarm message is sent automatically to the Millennium Manager when the terminal returns t...

Страница 304: ...A 16 Appendix A List of alarms NTP 506 6501 203 Issue 00 01 Status Standard Date January 1997...

Страница 305: ...If you put a module down outside the terminal put it on an anti static surface or into an anti static bag Do not put boards on top of each other Failure to follow these procedures may damage the elec...

Страница 306: ...tion What you need to do to return the terminal to service 0 0 Encountered during All tests Description Indicates the test passed with no problems Action None 1 1 V Encountered during Memory check res...

Страница 307: ...he problem persists call the Millennium Manager di rectly and listen for a modem tone Once the mo dem tone is heard retry the table download 2 If the download is still unsuccessful replace the control...

Страница 308: ...r Action 1 Try calling again Normally if the data is corrupt ed the Millennium Manager terminal combina tion retries the data transmission until it receives the correct data 2 If after several attempt...

Страница 309: ...X V Encountered during Millennium Manager download installation mode only Description Indicates an incorrect terminal download was received from the Millennium Manager For example a download for a ca...

Страница 310: ...anager download installation mode Description Indicates the CDRs are still present after the down load was completed Action Retry the download 36 Encountered during Millennium Manager download Descrip...

Страница 311: ...ion on CO troubleshooting in Chapter 6 51 Encountered during Answer supervision test installation or restricted mode code 267 Description Indicates the answer supervision test failed Action 1 Retry th...

Страница 312: ...t coin type Action Retry using several different coins If the problem persists replace the coin validator 63 Encountered during Coin unit test installation or maintenance mode Description Invalid coin...

Страница 313: ...stall the terminal If the problem persists replace the coin validator and if necessary the escrow unit 67 Encountered during Coin unit test installation or maintenance mode Description Validator jam e...

Страница 314: ...ered during Memory check This problem usually occurs during the download procedure Description Indicates possible read or write problem with the EEPROM Electrically Erasable Programmable Read only Mem...

Страница 315: ...e to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The method of connection approved for this equ...

Страница 316: ...be particularly important in rural areas Caution Users should not attempt to make electrical ground connections themselves but should contact the appropriate electric inspection authority or electric...

Страница 317: ...s used to identify the following important information Certified Class 2 Level C power source 16 VAC 250 mA max 50 or 60 Hz Shock hazard warning To avoid potential electrical shock hazard to personnel...

Страница 318: ...here is no guarantee that interference will not occur in a particular installation You can determine whether interference occurs by monitoring your radio or television reception while placing a call I...

Страница 319: ...om your telephone company Order RJ11W RJ14W for wall mounted telephones or RJ11C RJ14C for desk table use In some states customers are permitted to install their own jacks Your telephone may not be co...

Страница 320: ...uter phone systems such as MCI or SPRINT Ringer Equivalence Number The FCC registration label on the bottom of the phone includes a Ringer Equivalence Number REN which is used to determine the number...

Страница 321: ...uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 5 Use caution when installing or modifying telephone lines A The exclamation point wit...

Страница 322: ...serious damage to the product 6 This product should never be placed near or over a ra diator or heat register This product should not be placed in a built in installation unless proper ventilation is...

Страница 323: ...sibility of accidental dam age to cords plugs jacks and the telephone do not use sharp instruments during the assembly procedures 15 Warning Do not insert the plug at the free end of the handset cord...

Страница 324: ...C 10 Appendix C Regulatory notices NTP 506 6501 203 Issue 00 01 Status Standard Date January 1997...

Страница 325: ...lled calls using voice and visual prompts to communicate with the calling and billed parties Automated Calling Card Service ACCS A feature that allows the customer to dial a 0 call and bill it to a ca...

Страница 326: ...l of the Millennium terminals Used by the craftspersons to maintain install and operate the Millennium terminals CRTC Canadian Radio and Telecommunications Commission the federal regulator of the tele...

Страница 327: ...ead only memory EEPROM A type of memory from which data can be erased and electronically changed It does not require power to maintain data Data stored in the EEPROM of the control PCP in the terminal...

Страница 328: ...rsonnel Formerly known as MTAS hotlist A data table containing invalid credit calling and pre paid integrated circuit card numbers IAS See inferred answer supervision Industry Canada label This is a c...

Страница 329: ...ly known as the Network Control Centre NCC modem A hardware device which converts data to voice frequency tones and vice versa to transmit data MSR Millennium System Release These releases are upgrade...

Страница 330: ...hed network PSN A specialized communication system designed to carry digital data Streams of data are divided into packets or units of standard size and sent along the network Each packet has an addre...

Страница 331: ...tral functioning control center of the terminal PSN See packet switched network PSTN See public switched telephone network RAM See random access memory random access memory RAM Random access memory is...

Страница 332: ...etting up and running Millennium terminals telco A telephone or telecommunications company terminal A telephone or other electronic device used at the location of a subscriber to send and receive mess...

Страница 333: ...ued 28 A 11 29 A 11 30 A 12 31 A 13 32 A 13 33 A 2 A 14 34 A 14 35 A 15 37 A 16 99 A 16 alarm messages Appendix A 6 2 ALARM SENT COVER OPEN 5 38 5 39 alarms and diagnostics 1 21 alerter module acousti...

Страница 334: ...process continued using coins 1 12 while running craft interface 5 18 call rating CO line 1 20 coin calls 1 12 using PSN 1 4 Call records present Press for NCC call 5 28 calling card making a call 1 8...

Страница 335: ...ent 5 10 cleaning card 2 3 clearing the card slot 8 2 clearing the coin guide slot 8 3 closing the terminal 7 8 CO line maintenance menu 546 5 13 maintenance test problems 5 14 testing 3 24 troublesho...

Страница 336: ...on 3 11 ending a maintenance session 5 6 firmware 1 32 forcing upload of records A 6 INSTALL routine 3 3 3 12 craft interface continued maintenance level 7 3 maintenance troubleshooting 6 4 maintenanc...

Страница 337: ...nnect terminal warning 2 12 disconnecting supplementary power 7 6 display assembly See clamp plate and display window Display not responding A 5 display window cleaning 8 4 external instruction card 2...

Страница 338: ...s 1 14 3 23 front housing replacing 7 10 functional features of terminal 1 17 furniture installing terminals inside 2 9 terminal enclosures 2 5 G gasket display window 7 31 Gemplus GPM 103 cards See a...

Страница 339: ...31 internal card dimensions 9 13 installation 2 22 removing PCP assembly 2 18 printing specifications 9 12 instruction window replacing 7 29 interconnections block diagrams 1 28 interference from radi...

Страница 340: ...running the craft interface 225 5 17 operation codes 673 5 22 maintenance menu continued moving through the menu 5 5 5 6 terminal out of service op code 999 5 24 validator out of service op code 997 5...

Страница 341: ...ternal instruction card 7 31 firmware 7 19 front housing assembly 7 10 handset cord and swivel 7 21 internal instruction card 7 30 upper housing lock 7 12 VFD 7 23 multi pay terminal continued securit...

Страница 342: ...crews 2 13 parts list 9 3 PCP assembly cable connections 7 13 removing during installation 2 18 PCPs describing 1 24 peripheral equipment installation 2 3 personal identification number PIN See PIN ph...

Страница 343: ...oad in progress Please wait 3 11 5 26 5 29 prompt continued Enter op code XXX Fix Save Stop 34 4 4 4 6 5 22 Enter PIN XXXXX Fix Save Stop 3 4 4 4 5 3 Failed XX Press to try again 3 4 3 7 3 14 5 32 5 3...

Страница 344: ...eck C O line Use 1 DO IT NEXT 5 13 5 14 622 Show NCC number Use 1 DO IT NEXT 5 21 636 Check memory Use 1 DO IT BACK 5 34 prompt continued 673 Enter op codes Use 1 DO IT NEXT 5 22 5 23 688 Out of servi...

Страница 345: ...cing continued external instruction card 7 31 firmware chips on the control PCP 7 19 front housing assembly 7 10 handset and cord and swivel 7 21 hookswitch alerter bezel assembly 7 41 IAS module 7 80...

Страница 346: ...See also smart card 5 27 supplementary power connecting 2 18 power fail mode 1 4 requirements 1 5 1 21 supplementary power continued source security considerations 2 2 supporting enhanced services 1...

Страница 347: ...See link assembly 7 10 timeout 3 2 tip and ring adding resistance to the line 1 7 connecting 2 18 testing 2 8 To make another call press the button 3 23 3 24 toggle bolt 2 7 toll calls See long dista...

Страница 348: ...9 changing brightness maintenance menu 5 32 countdown 1 11 displaying the INSTALL prompts 3 1 entering craft interface access codes 5 3 maintenance level testing 5 15 operation code level access codes...

Страница 349: ......

Страница 350: ...Northern Telecom the holder of this document shall keep the information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to third parties and...

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