MX4779 REV. A ©2019
SLIDESMART CNX 15 BASIC MANUAL
www.hysecurity.com
37
Table 3. SmartCNX Controller - Troubleshooting
Display
Condition
Description
Alert, Error or
Fault
Possible Causes
Solutions
LOADING SW
Software is
being loaded
into SmartCNX
Controller.
Software is currently being loaded.
Wait for software to
finish loading.
ALERT 1 FORCE
OPEN
Gate forced open.
Alarm will sound.
Gate has been forced open from a full
close limit and is being prevented from
re-closing.
Will self-clear after an
open or close input.
ALERT 2
DRIFT CLOSED
Gate drifted
closed.
Gate has drifted closed from a full open
limit and is being prevented from re-
opening.
Will self-clear after an
open or close input.
ALERT 3 EXCESS
DRIFT
Gate drift in transit
- Advisory only
Alert appears if gate drifts three times in
a five minute period.
Check track to make
sure it is level.
ALERT 4 MOTOR
OVERLOAD
Thermal overload
alert. When alert
is triggered, gate
can only “fully
open” until alert is
cleared.
Motor drive heat sink exceeds 195°F.
Alert temporarily disables operator, but
automatically resets itself when it cools
down. May also occur if the heatsink
temperature is 70°F. higher than ambient
temperature.
Check gate hardware.
Alert automatically
clears when temperature
drops below threshold.
ALERT 5 BOTH
LIM ACTIVE
(Swing only)
Both limit sensors
are on at the same
time
z
Short in wiring or drive module
connection
z
Failed limit sensor
z
Repair any wiring
issues.
z
Check limit sensors
and replace as
required.
ALERT 6 LIM NOT
RELEASED
(Swing only)
The limit did not
release when
the operator was
commanded to
move.
z
Loose taper clamp.
z
Arm assembly binding.
z
Tighten taper clamp
z
Check limit sensors
and replace as
required
z
Verify arm condition
ALERT 7
FREQ SHIFT
FAULT*
Hy5B detects a
frequency change
outside normal
range.
Likely causes are poor integrity of loops
or metallic objects within range.
Check lead and roadway
loop wires for problems.
Replace if necessary.
ALERT 8
LOOP SHORTED*
Hy5B detects a
loop shorted to
ground.
Caused by inadequate insulation of loop
wires.
Refer to solution above.
ALERT 9
LOOP OPEN*
Hy5B detects a
lack of continuity
in loop wire.
Caused by broken loop wire or wire has
come unplugged from detector.
Refer to solution above.
TROUBLESHOOTING/ALERTS/FAULTS/ERRORS
* This message will also indicate which detector the alert applies to: Exit Loop (ELD), Inside Obstruction Loop
(IOLD), Outside Obstruction Loop (OOLD), or Center Loop (CLD).