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DATALOGGER
NI2400
NI2400
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DATALOGGER
NI2400
NI2400
NOTE:
if what is written above is correct, the configuration file could be damaged. In this
case, the NI2400 warns with an error message and the file is no more usable. We sug-
gest to repeat the configuration.
IF THE NI2400 STOPS DURING AN ACQUISITION
Follow this step, testing after each:
1. verify the events log and refer to manual “Codes Alarms-Events” to understand the
eventual logs
2. verify that the NI2400 is correctly supplied. If the power supply is below the minimum
threshold or over the maximum threshold of power supply, the NI2400 blocks every
activity in progress;
3. verify the alarm log to identify the problem and refer to manual “Codes Alarms-Events”
to understand the eventual logs
4. Verify if in alarm logs there is an “overcurrent” error. In case of overcurrent, the NI2400
stops the acquisition.
5. verify the available memory. In case of full memory, the NI2400 stops the acquisition.
IT IS IMPOSSIBLE TO HAVE ACCESS TO SYS MENU
Follow this step, testing after each::
1. verify that the NI2400 is not acquiring. In this case, wait until the end of the acquisition or
go in “DL” menu and select “Stop DL”
IT IS NOT POSSIBLE TO DOWNLOAD DATA ON USB FLASH-DRIVE
Follow this step, testing after each:
1.
verify that the USB flash-drive is formatted in FAT32;
2.
verify with the PC that the USB flash-drive is read without any errors.
3.
try with a different USB flash-drive
LOCAL/REMOTE COMMUNICATION
This paragraph provides NI2400 local communication (from PC through a LAN cable) and
remote communication (from PC through internet) troubleshooting tips.
ARE YOU UP TO DATE?
1. Verify that you installed the
last version of firmware
2. Verify that you have the correct power supply (from photovoltaic module or external
power supply) on the V IN clamp of the NI2400
IF YOU ARE NOT ABLE TO ESTABLISH THE CONNECTION WITH THE NI2400 .
Follow this step, testing after each:
1. remove the power supply on V IN clamp for 10 seconds and try to reconnect.
2. reboot the PC and try to connect
3.
make sure you configured appropriately the network card of the PC, that is it is part of
the same subnet mask of the NI2400.
4. make sure you are using the correct LAN cable according to the type of network you
chose.
5.
make sure the NI2400 is not configured in “Timed”. In this case the network card remains
switched off. It is necessary to turn it on manually from SYS menu.
6. make sure the NI2400 is not used by another user. The NI2400 accepts only one con-
nection at a time.
7. make sure that the last user that logged on the NI2400 had logged out. Otherwise, it is
necessary to wait until the automatic log out. This happens after the time configured in
page “Energy management” has passed. You could also reboot the NI2400, in order to
not wait for the log out.
8. in case of use of remote communication devices (ex: HSPA router connected to the
NI2400), remove them and do a test of direct connection between PC and the NI2400.
This is necessary in order to exclude problems with communication interfaces.
IF USER CANNOT HAVE ACCESS TO THE NI2400 WITH AN USER
Follow this step, testing after each:
1. make sure that the access credentials are correct
2. if you logged out with a n user and you are trying to enter again with a different user,
delete the browser cache, close and re-open the browser (some browsers are configured
in order to memorize passwords)
3. make sure that the last user that logged on the NI2400 had logged out. Otherwise, it is
necessary to wait until the automatic log out. This happens after the time configured in
page “Energy management” has passed. You could also reboot the NI2400, in order to
not wait for the log out.
4. in case of use of remote communication devices (ex: HSPA router connected to NI2400),
remove them and do a test of direct connection between PC and NI2400. This is necessary
in order to exclude problems with communication interfaces.
THE CONNECTION TROUGH THE NI2400 AND COMPUTER GOES DOWN.
Follow this step, testing after each:
1. be sure that your PC is not set on Energy Saving mode
2. Try to change the LAN cable
3. Try using another LAN port of your PC or using another PC
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