© 2021 Copyright Newmar Corporation. All rights reserved. For the most up-to-date version of this content, and for more product-specific information, please refer to Newgle.
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INTRODUCTION
Carefully read both the instructions in your Owner’s Guide, as well as the booklets supplied by the chassis and component
manufacturers for important operation, safety, and maintenance information. This Owner’s Guide should be kept in
your vehicle for quick reference. Take time to get acquainted with your unit and how it operates. Should you have any
questions, consult your dealer or the Newmar customer support team. In addition to the assistance you receive from the
customer support team, we are also excited to announce a new approach to customer service: Newgle.
Newgle is Newmar’s dynamic, multi-faceted knowledge center and is created specifically for Newmar coach owners and
certified technicians. Because content pertaining to your coach is constantly evolving and changing, the only way we can
provide you with access to the most up-to-date and relevant information is by linking you directly to it!
Much of our information comes directly from the manufacturer of the items that are specific to your coach model and year,
so we urge you to check out the site for any additional information that may not (currently) be included in your owner’s
guide. For more information, refer to the Introduction to Newgle article.
Customer Support
Customer Responsibilities
To assist you in avoiding problems with your vehicle, we
recommend you do the following:
1. Read the warranty. Go over it thoroughly with your
dealer.
2. Inspect the vehicle. Do not accept delivery until
you have gone through the coach with the dealer.
Newmar has provided a checklist to be used during
retail delivery. Check each item on the list, and make
sure the dealer does the same. Do not sign this
checklist until you have done checked off each item.
3. Ask questions about anything that you do not
understand concerning your recreational vehicle.
4. Responsible Use. Your vehicle is designed to be used
for recreational or temporary living purposes. It is not
designed to be used as a full-time residence or for
commercial use. Commercial use means using as a
business asset, such as a mobile office or using the
vehicle for lease/rental purposes.
Dealer Responsibilities
1. A pre-delivery inspection and systems check:
thoroughly inspecting the vehicle and the operation
of the factory installed components.
2. A customer walk-through to familiarize the customer
with the vehicle, its systems and components, and
their operation.
3. Delivery of the Owner’s Information Package. This
package contains the warranty cards and registrations
for the vehicle and factory- installed components that
carry a separate warranty. The detailed operating and
maintenance instructions on these components are
also included in this package.
4. Assisting the customer in completing the component
registration forms, at the customer’s request. To avoid
loss of warranty coverage, the dealer should review
the limited warranty provisions with the customer,
stressing the importance of filing warranty cards and
registrations to the component manufacturers within
the prescribed time limit.
5. Providing the
customer with
information regarding
warranty and non-
warranty work on the
vehicle, as well as its
separately warranted
components, whether
the customer is in or
out of the area.
This article provides a detailed list of the customer and dealer responsibilities during the delivery process.
Throughout the manufacturing process, your vehicle has been inspected by Newmar qualified technicians. However,
our final inspection at the factory is not to be the last one. The pre-delivery inspection and systems check your dealer
performs are the final inspections done to the unit prior to you receiving your new coach. Your dealer may assist you in
understanding the limited warranties and with completing all warranty forms for the various appliances and accessories
installed in your unit.
About The Delivery Process
The sales literature versus actual specifics to the vehicle’s
measurements, weights, or quantities may vary.
NOTICE
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