Page 92 of 97
Title FireVu Detector Standalone Installation Manual
NetVu Ltd.
No 1 Thellow Heath Park, Northwich Road, Northwich, Cheshire. CW9 6JB
This includes the following:
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Telephone, email and remote support.
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Review of any operational anomalies and application of software upgrades and patches as
required to maintain continued system integrity and security.
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Subject to review and agreement with the client settings will be updated with regard to
ongoing features and best practice.
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Maintenance of backups and records of all system settings including the status of any
specific settings varying from the standard default values and the basis for the change.
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At the request of the client (and subject to additional charge) monitor and support any
regular system testing typically at six-month intervals.
●
Download and have available for review, video from activations during times that minimal
or zero false activations are otherwise anticipated, such as smoke detection out of hours.
To provide this support NetVu require remote network access to the system Gateway (FV2), or
directly to the detectors which can be achieved through completely secure links, locked solely to
the IP address of the NetVu headquarters network, so completely inaccessible from elsewhere.
While not mandatory, the placement of a remote support contract after system sign-off is strongly
recommended as it will keep the FireVu system working at peak efficiency. Remote support
contracts may be placed at a later time, but the process will be more expensive as a previously un-
supported system will need to be onboarded and may also need re-commissioning, For full details
and pricing of remote support please contact your local NetVu sales representative.
Accessories, Consumables and Spare Parts
Accessories and replacement parts are available from:
NetVu Limited,
№
1 Thellow Heath Park,
Northwich Road, Northwich,
Cheshire.
WA9 6JB.
See
The components which make up a full FireVu IP system are listed below. However, not all elements
may be deployed in all installations and those selected will be dependent upon the application and
specific system design.
●
Unlimited number of FireVu Detectors.
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Unlimited number of FireVu Multi-Detectors, with Built-in Thermopile sensor providing
absolute temperature measurements.
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Unlimited number of Closed IPTV® Secure Network Extenders (8 way or 16 way).