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15

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might experience with your
router. If you do not find the solution here, check the NETGEAR support site at

http://support.netgear.com

for

product and contact information.

The chapter contains the following sections:

•

•

Troubleshoot With the LEDs

•

You Cannot Log In to the Router

•

You Cannot Access the Internet

•

Troubleshoot Internet Browsing

•

Changes Are Not Saved

•

Troubleshoot WiFi Connectivity

•

Troubleshoot Your Network Using the Ping Utility

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Содержание R6350

Страница 1: ...AC1750 Smart WiFi Router User Manual Model R6350 February 2018 202 11820 01 350 E Plumeria Drive San Jose CA 95134 USA...

Страница 2: ...nformity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit http www netgear com about regulato...

Страница 3: ...Internet Settings Use the Internet Setup Wizard 22 Manually Set Up the Internet Connection 22 Specify an Internet Connection Without a Login 22 Specify an Internet Connection That Uses a Login and PP...

Страница 4: ...isable the WiFi Radios 60 Chapter 6 Control Access to the Internet Set Up Parental Controls 63 Allow or Block Access to Your Network 63 Enable and Manage Network Access Control 65 Manage Network Acces...

Страница 5: ...Up Your Personal FTP Server 91 Set Up a New Dynamic DNS Account 91 Specify a DNS Account That You Already Created 92 Change the Dynamic DNS Settings 93 Access USB Storage Devices Through the Internet...

Страница 6: ...he Status and Statistics of the Router 124 View Information About the Router and the Internet and WiFi Settings 124 Display Internet Port Statistics 124 Check the Internet Connection Status 125 Manage...

Страница 7: ...ervices and Applications 154 Forward Incoming Traffic for a Default Service or Application 154 Add a Port Forwarding Rule With a Custom Service or Application 155 Change a Port Forwarding Rule 156 Rem...

Страница 8: ...ot Your Network Using the Ping Utility 169 Test the LAN Path to Your Router 170 Test the Path From a Windows Based Computer to a Remote Device 170 Appendix A Supplemental Information Factory Settings...

Страница 9: ...ount Your Router For more information about the topics that are covered in this manual visit the support website at netgear com support Firmware updates with new features and bug fixes are made availa...

Страница 10: ...r Your package contains the router power adapter and an Ethernet cable Figure 1 Package contents In some regions a CD is included in the package Hardware Overview of the Router 10 AC1750 Smart WiFi Ro...

Страница 11: ...and Button Solid green The power is on and the router is ready Blinking green A firmware update is in progress Off Power is not supplied to the router Power Solid green The Internet connection is read...

Страница 12: ...led USB 2 0 Printer to connect the router to a USB device such as a printer A USB 3 0 port is located on the front panel Ethernet LAN ports Use the four Gigabit Ethernet RJ 45 LAN ports to connect the...

Страница 13: ...range extenders and any other device that emits a WiFi signal for network access Position the router according to the following guidelines Place the router near the center of the area where your comp...

Страница 14: ...service If your modem uses a battery backup remove the battery 2 Plug in and turn on your modem If your modem uses a battery backup put the battery back in 3 Connect your modem to the Internet port o...

Страница 15: ...wall mount your router 1 Drill holes in the wall where you want to wall mount your router 2 Insert wall anchors in the holes 3 Insert screws into the wall anchors leaving 3 16 in 0 5 cm of each screw...

Страница 16: ...Ethernet connection This chapter explains the ways you can connect and how to access the router and log in The chapter contains the following sections Connect to the Network Types of Logins Use a Web...

Страница 17: ...iFi network 1 Make sure that the router is receiving power its Power LED is lit 2 On your computer or WiFi device find and select the WiFi network The WiFi network name is on the router label 3 Join t...

Страница 18: ...ISP information and make sure that the computers and devices in the network are using the settings described here When your Internet service starts your Internet service provider ISP typically gives...

Страница 19: ...tings Make sure that you selected the correct options and typed everything correctly b Contact your ISP to verify that you are using the correct configuration information c Read You Cannot Access the...

Страница 20: ...on the router label 3 Launch the NETGEAR Up app on your mobile device 4 Follow the instructions that display on the app to install your router and connect to the Internet Change the Language By defau...

Страница 21: ...he genie to detect the Internet connection when you first access the router with a web browser You can also customize or specify your Internet settings This chapter contains the following sections Use...

Страница 22: ...etup page see Manually Set Up the Internet Connection on page 22 6 Click the Next button The Setup Wizard searches your Internet connection for servers and protocols to determine your Internet configu...

Страница 23: ...s primary DNS server If a secondary DNS server address is available enter it also 10 Select a Router MAC Address radio button Use Default Address Use the default MAC address Use Computer MAC Address...

Страница 24: ...Internet connection A value of 0 zero means never log out 12 Select an Internet IP Address radio button Get Dynamically from ISP Your ISP uses DHCP to assign your IP address Your ISP automatically as...

Страница 25: ...ervice Provider menu select PPTP or L2TP as the encapsulation method The page adjusts 7 In the Login field enter the login name that your ISP gave you This login name is often an email address 8 In th...

Страница 26: ...automatically To set up an IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window ope...

Страница 27: ...Router s IPv6 Address on WAN This field shows the IPv6 address that is acquired for the router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicate...

Страница 28: ...automatically from its MAC address 11 Click the Apply button Your settings are saved Use Auto Detect for an IPv6 Internet Connection To set up an IPv6 Internet connection through autodetection 1 Laun...

Страница 29: ...ection The remote relay router is the router to which your router creates a 6to4 tunnel Make sure that the IPv4 Internet connection is working before you apply the 6to4 tunnel settings for the IPv6 co...

Страница 30: ...If you do not specify an ID here the router generates one automatically from its MAC address 10 Click the Apply button Your settings are saved Set Up an IPv6 6rd Tunnel Connection The 6rd protocol ma...

Страница 31: ...our ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 8 Select an IP Address Assignmen...

Страница 32: ...ogin window opens 3 Enter the router user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sens...

Страница 33: ...cted to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The password is the one that you specified the first t...

Страница 34: ...radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting s...

Страница 35: ...name leave this field blank The default setting of the Connection Mode menu is Always On to provide a steady IPv6 connection The router never terminates the connection If the connection is terminated...

Страница 36: ...ting These web based applications might require an MTU change A secure website that does not open or displays only part of a web page Yahoo email You use VPN and experience severe performance problems...

Страница 37: ...device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The password is the one that you s...

Страница 38: ...e and manage the traffic flows through the router The chapter contains the following sections Optimize Traffic With QoS Manage Default and Custom QoS Rules Manage Uplink Bandwidth Control Manage Wi Fi...

Страница 39: ...The BASIC Home page displays 4 Select ADVANCED Setup QoS Setup The QoS Setup page displays If you did not add any custom rules or change priorities the QoS rules table displays the default QoS rules...

Страница 40: ...e service or application The priority selections correspond to the queue columns in the QoS rules table Priority Specified Port Range Select the protocol TCP or UDP that is associated with the service...

Страница 41: ...the device Device Select the priority Highest High Normal or Low that must be assigned to the service or application The priority selections correspond to the queue columns in the QoS rules table Prio...

Страница 42: ...erent column of the QoS rules table on the QoS Setup page Remove a QoS Rule You can remove an individual custom or default QoS rule To remove a QoS rule 1 Launch a web browser from a computer or mobil...

Страница 43: ...password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup QoS Setup The QoS Setup page displays WARNING If you click the Delete All button all default and custom QoS rules are...

Страница 44: ...on both the application and the client running that application Legacy applications that do not support WMM and applications that do not require QoS are assigned to the best effort category which rece...

Страница 45: ...assword The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup UPnP The UPnP page displays 5 Select the Turn UPnP On check box By default this chec...

Страница 46: ...P address of each UPnP device that is accessing the router and which ports internal and external that device opened The UPnP Portmap Table also displays what type of port is open and whether that port...

Страница 47: ...network settings of the router The chapter includes the following sections Manage the Basic WiFi Settings and WiFi Security of the Main Network Use WPS to Add a Device to the WiFi Network Manage the...

Страница 48: ...ly supports the 2 4 GHz band for 802 11b g n devices and the 5 GHz band for 802 11a n ac devices If you change the WiFi settings of the router s main network use a wired connection to avoid being disc...

Страница 49: ...h is the best Note If you use multiple WiFi access points APs reduce interference by selecting different channels for adjacent APs We recommend a channel spacing of four channels between adjacent APs...

Страница 50: ...menu WPA2 PSK AES This option is the default setting This type of security enables WiFi devices that support WPA2 to join the router s 2 4 GHz WiFi network If you did not change the passphrase the def...

Страница 51: ...d 802 11n devices to functioning at up to 289 Mbps Up to 600 Mbps Neighbor friendly mode for reduced interference with neighboring WiFi networks This mode allows 802 11ac 802 11n and 802 11a devices t...

Страница 52: ...phrase of 8 to 63 characters To join the selected WiFi network in the 5 GHz band of the WiFi network a user must enter this passphrase WPA WPA2 Enterprise This type of security requires that your WiF...

Страница 53: ...est network disregard this step Note 6 In the Security Options section select the WEP radio button 7 From the Authentication Type menu select one of the following types Automatic Clients can use eithe...

Страница 54: ...Authentication Authorization and Accounting AAA management To enable the router to provide WPA and WPA2 enterprise WiFi security the WiFi network that the router provides must be able to access a RADI...

Страница 55: ...in your area disconnect it from that WiFi network and connect it to the WiFi network that the router provides Some mobile devices automatically connect to the first open network without WiFi security...

Страница 56: ...pecified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED WPS Wizard The page displays a description of the WPS method 5 C...

Страница 57: ...For four minutes the router attempts to find the WiFi device that is the client that you want to join the router s main WiFi network During this time the WiFi LED on the top panel of the router blink...

Страница 58: ...ASIC Home page displays 4 Select Guest Network 5 Enable the guest network and configure its WiFi settings as described in the following table Description Field Wireless Network 2 4GHz b g n The SSID i...

Страница 59: ...AES and limits the speed of WiFi devices to 54 Mbps To use WPA WPA2 security in the Passphrase field enter a phrase of 8 to 63 characters To join the 2 4 GHz band of the guest WiFi network a user mus...

Страница 60: ...s secure than WPA2 PSK AES and limits the speed of WiFi devices to 54 Mbps To use WPA WPA2 security in the Passphrase field enter a phrase of 8 to 63 characters To join the 5 GHz band of the guest WiF...

Страница 61: ...splays 5 Do one of the following in the Wireless Network 2 4GHz b g n section or Wireless Network 5GHz a n ac or both sections Turn off the radios Clear the Enable Wireless Router Radio check box The...

Страница 62: ...m the Internet This chapter includes the following sections Set Up Parental Controls Allow or Block Access to Your Network Use Keywords to Block Internet Sites Manage Simple Outbound Firewall Rules fo...

Страница 63: ...Controls is automatically enabled For more information about how to setup Parental Controls using the NETGEAR genie app see the genie Mobile App User Manual which is available at downloadcenter netge...

Страница 64: ...ffect previously blocked or allowed devices It applies only to devices joining your network in the future after you apply these settings 7 To view allowed or blocked devices that are not connected cli...

Страница 65: ...rule for new devices Allow all new devices to connect With this setting if you add a new device it can access your network You do not need to enter its MAC address on this page We recommend that you l...

Страница 66: ...w devices from accessing your network you must specify which devices are allowed to access your network To add or remove devices that are allowed 1 Launch a web browser from a computer or mobile devic...

Страница 67: ...case sensitive The BASIC Home page displays 4 Select ADVANCED Security Access Control The Access Control page displays 5 Click the View list of blocked devices not currently connected to the network...

Страница 68: ...ADVANCED Security Block Sites The Block Sites page displays 5 Specify a keyword blocking option Per Schedule Use keyword blocking according to a schedule that you set For more information see Set Up...

Страница 69: ...domain names field select the keyword or domain 6 Click the Delete Keyword button The keyword or domain is removed from the blocked list 7 Click the Apply button Your settings are saved Remove All Key...

Страница 70: ...dress are automatically populated and depend on the IP address that is assigned to the router on the LAN Setup page 7 Click the Apply button Your settings are saved Manage Simple Outbound Firewall Rul...

Страница 71: ...see Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules on page 74 Always Use keyword blocking continuously 6 Below the Service Table click the Add button The Block Services Setup page...

Страница 72: ...d the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Security Block Services The Block Services page displays 6 If this is t...

Страница 73: ...ault the All IP Addresses radio button is selected 11 Click the Add button The new rule is added to the Service Table on the Block Services page Change an Outbound Firewall Rule You can change an exis...

Страница 74: ...page displays 5 In the Service Table select the radio button for the rule 6 Click the Delete button The rule is removed from the Service Table Set Up a Schedule for Keyword Blocking and Outbound Firew...

Страница 75: ...or daylight savings time check box If the router synchronized its internal clock with a time server on the Internet and you selected the correct time zone the Current Time field displays the correct d...

Страница 76: ...s authentication select the My Mail Server requires authentication check box and do the following a In the User Name field type the user name for the outgoing email server b In the Password field type...

Страница 77: ...drives to the router USB port Note The chapter contains the following sections USB Device Requirements Connect a USB Storage Device to the Router Access a Storage Device Connected to the Router Map a...

Страница 78: ...SHARE lets you access and share USB storage devices that are connected to the appropriate router port If your USB storage device uses special drivers it is not compatible To connect a USB device 1 Ins...

Страница 79: ...ac 1 Connect a USB storage device to a USB port on your router 2 If your USB storage device uses a power supply connect it You must use the power supply when you connect the USB storage device to the...

Страница 80: ...e USB device and select Map network drive The Map Network Drive window opens 7 Select the drive letter to map to the new network folder 8 Click the Finish button The USB storage device is mapped to th...

Страница 81: ...B HDD or format your old USB HDD to do the Time Machine backup for the first time Use a blank partition to prevent some issues during backup using Time Machine The router supports GUID or MBR partitio...

Страница 82: ...fy your security settings a On the System Preferences page select Security Privacy The Security Privacy page displays b Click the Advanced button at the bottom of the page If the Advanced button is gr...

Страница 83: ...your USB HDD from the list 11 Click the Use Disk button If you do not see the USB partition that you want in the Time Machine disk list go to Mac Finder and click that USB partition It displays in the...

Страница 84: ...nge the name in the Network Device Name field from readyshare to another name the link changes accordingly You can enable password protection Network Connection Enabled by default You can type http re...

Страница 85: ...up Dynamic DNS you can also type a URL domain name For example if your domain name is MyName and you use the NETGEAR DDNS server you can type ftp MyName mynetgear com to access the USB device over the...

Страница 86: ...s field of your web browser If Not Shared is shown the default share was deleted and no other share for the root folder exists Click the link to change this setting Read Access andWrite Access Show th...

Страница 87: ...eld type the name of the share 10 From the Read Access menu and the Write Access menu select the settings that you want All no password the default allows all users to access the network folder The ot...

Страница 88: ...safely 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and pass...

Страница 89: ...can use the Internet to access USB devices attached to the router s USB ports when you re not home This chapter includes the following sections Set Up and Manage Dynamic DNS Set Up FTP Access Through...

Страница 90: ...e Dynamic DNS service does not work because private addresses are not routed on the Internet Set Up FTP Access Through the Internet To set up FTP access 1 Launch a web browser from a computer or mobli...

Страница 91: ...use the power supply when you connect the USB storage device to the router When you connect the USB storage device to the router USB port it might take up to two minutes before it is ready for sharing...

Страница 92: ...browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is...

Страница 93: ...network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you...

Страница 94: ...amic DNS type the DNS name To use a Dynamic DNS account you must enter the account information on the Dynamic DNS page See Set Up and Manage Dynamic DNS on page 90 To connect without Dynamic DNS type...

Страница 95: ...the Router as a Media Server This chapter contains the following sections Specify ReadyDLNA Media Server Settings Play Music From a Storage Device With iTunes Server Set Up the Router to Work With Ti...

Страница 96: ...check box if you want to play ReadyNAS media on your TiVo device For more information see Set Up the Router to Work With TiVo on page 99 Enable iTunes Server Music Only Select this check box if you wa...

Страница 97: ...u must use the power supply when you connect the USB storage device to the router When you connect the USB storage device to the router s USB port it might take up to two minutes before it is ready fo...

Страница 98: ...omputers on your local area network LAN 3 Connect your iPhone or iPad to your router s WiFi network 4 Download the Remote app from the Apple App Store 5 Launch the Remote app from your iPhone or iPad...

Страница 99: ...ies 2 and later Home Media Option to play photos and music on your Windows or Mac computer in your TiVo user interface To set up the router to work with TiVo 1 Launch a web browser from a computer or...

Страница 100: ...Up a Default DMZ Server Manage IGMP Proxying Manage VPN Pass Through Manage NAT Filtering Manage the SIP Application Level Gateway Manage the LAN IP Address Settings Manage the Router Information Pro...

Страница 101: ...ettings The WAN security settings include port scan protection and denial of service DoS protection which can protect your LAN against attacks such as Syn flood Smurf Attack Ping of Death and many oth...

Страница 102: ...compromised the DMZ server computer can be used to attack other computers on your network The router usually detects and discards incoming traffic from the Internet that is not a response to one of yo...

Страница 103: ...MP proxying is disabled 6 Click the Apply button Your settings are saved Manage VPN Pass Through VPN pass through allows a computer on the local area network LAN to receive VPN traffic from the Intern...

Страница 104: ...ive The BASIC Home page displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays 5 Select a NAT Filtering radio button Secured Provides a secured firewall to protect the computers on the...

Страница 105: ...The IP address and subnet mask identify which addresses are local to a specific device and which must be reached through a gateway or router You might want to change these settings if you need a speci...

Страница 106: ...ing table periodically and incorporates information that it receives This is the default setting Out Only The router broadcasts its routing table periodically but does not incorporate the RIP informat...

Страница 107: ...Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 Make sure that the Use Router as DHCP Server check box is selected This check box is selected by default 6 Specify the range of IP addres...

Страница 108: ...eservation page displays 7 Change the settings 8 Click the Apply button Your settings are saved Delete a Reserved IP Address Entry To delete a reserved address entry 1 Launch a web browser from a comp...

Страница 109: ...user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN...

Страница 110: ...ated to your local network for all 192 168 1 x addresses With this configuration if you attempt to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwa...

Страница 111: ...the IP address for the final destination of the route Destination IP Address Enter the IP subnet mask for the final destination of the route If the destination is a single host enter 255 255 255 255...

Страница 112: ...http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The password is the one that you specified the first time that you logged in The user nam...

Страница 113: ...admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VLAN Bri...

Страница 114: ...er from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The p...

Страница 115: ...to which the device is connected If your device is connected to your router s WiFi network select the WiFi check box that corresponds to the router s WiFi network to which the device is connected You...

Страница 116: ...Firmware Change the admin Password Enable admin Password Recovery Recover the admin Password Manage the Router Configuration File Disable or Enable LED Blinking or Turn Off LEDs Return the Router to...

Страница 117: ...opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive...

Страница 118: ...nd password are case sensitive The BASIC Home page displays 5 Select ADVANCED Administration Firmware Update The Firmware Update page displays 6 Click the Browse button 7 Find and select the firmware...

Страница 119: ...o log in to your router web interface We recommend that you enable password recovery so that you can recover the password if it is forgotten This recovery process is supported in Internet Explorer Fir...

Страница 120: ...covered password 8 Click the Login again button A login window opens 9 With your recovered password log in to the router Manage the Router Configuration File The configuration settings of the router a...

Страница 121: ...kup Settings The Backup Settings page displays 5 Click the Browse button to find and select the cfg file 6 Click the Restore button The file is uploaded to the router and the router restarts WARNING D...

Страница 122: ...address of the router first try to use an IP scanner application to detect the IP address before you reset the router to factory default settings To reset the router to factory default settings you c...

Страница 123: ...ter the router user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home p...

Страница 124: ...ge uses the following color coding A green flag indicates that the Internet connection is fine and no problems exist For a WiFi network the network is enabled and secured A red X indicates that config...

Страница 125: ...ports Up Time The time elapsed since this port acquired the link Poll Interval The interval at which the statistics are updated on this page 6 To change the polling frequency enter a time in seconds i...

Страница 126: ...many other router actions Up to 256 entries are stored in the log You can manage which activities are logged View Email or Clear the Logs In addition to viewing the logs you can email them and clear...

Страница 127: ...first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Logs The Logs page displays 5 Select the check boxes that corr...

Страница 128: ...a limit To start or restart the traffic meter without configuring traffic volume restrictions 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter ht...

Страница 129: ...n about the connection time and traffic volume in MB 6 To refresh the information on the page click the Refresh button The information is updated 7 To display more information about the data traffic a...

Страница 130: ...is setting is optional When the traffic limit is reached the Internet LED blinks alternating green and amber Disconnect and disable the Internet connection This setting is optional When the traffic li...

Страница 131: ...rnates blinking green and amber Disconnect and disable the Internet connection This setting is optional When the traffic limit is reached the Internet connection is disconnected and disabled 11 Click...

Страница 132: ...er http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The...

Страница 133: ...8443 which is a common alternate for HTTP 8 Click the Apply button Your settings are saved Use Remote Access To use remote access 1 Launch a web browser on a computer that is not on your home network...

Страница 134: ...i features of the router The chapter includes the following sections Set Up a WiFi Schedule Manage the WPS Settings Manage Advanced WiFi Settings Specify How the Router Manages WiFi Clients Set Up a W...

Страница 135: ...he 5 GHz band click the Add a new period button The When to turn off wireless signal page displays 6 Use the menus radio buttons and check boxes to set up a period during which you want to turn off th...

Страница 136: ...PS clear one or both of the Keep Existing Wireless Settings check boxes By default both Keep Existing Wireless Settings check boxes are selected We recommend that you leave these check boxes selected...

Страница 137: ...ot change these settings unless directed by NETGEAR support or unless you are sure what the consequences are Incorrect settings might disable the WiFi function of the router unexpectedly Fragmentation...

Страница 138: ...na closest to the client Explicit beamforming works whether or not the client supports beamforming Implicit beamforming means that the router can use information from client devices that support beamf...

Страница 139: ...a WiFi Bridge Between the Router and Another Device You can use the router as a WiFi bridge and connect multiple devices with WiFi for example at the faster 802 11ac speed To do this you need another...

Страница 140: ...e first time that you logged in The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Advanced Wireless Settings The Advanced Wireless Settings pa...

Страница 141: ...ing http www routerlogin net When the router functions as a WiFi bridge you cannot change its WiFi settings that is the settings on the Wireless Network page BASIC Wireless are masked out However if y...

Страница 142: ...mended Use this setting if you want to manually assign a specific IP address to the router while it functions in access point mode Using this option effectively requires network experience To avoid in...

Страница 143: ...hapter explains how to set up and use VPN access The chapter includes the following sections Set Up a VPN Connection Specify VPN Service in the Router Install OpenVPN Software Use a VPN Tunnel on Your...

Страница 144: ...in the router before you can use a VPN connection To specify the VPN service 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A...

Страница 145: ...sword The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service chec...

Страница 146: ...PN client is installed at C Program files OpenVPN config by default 18 For a client device with Windows modify the VPN interface name to NETGEAR VPN a On your computer go to the Networks page If you a...

Страница 147: ...download the OpenVPN client utility for Mac OS X 9 Download and install the file 10 Unzip the configuration files that you downloaded and copy them to the folder where the VPN client is installed on...

Страница 148: ...o install VPN client software on an Android device 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Ente...

Страница 149: ...h administrator privileges The OpenVPN icon displays in the Windows taskbar You can create a shortcut to the VPN program then use the shortcut to access the settings and select the run as administrato...

Страница 150: ...PNTunnel to AccessYour Internet Service at Home To access your Internet service 1 Set up the router to allow VPN access to your Internet service See Set Up VPN Client Internet Access in the Router on...

Страница 151: ...button When you access the Internet with the VPN connection instead of using a local Internet service you use the Internet service from your home network 7 Click the Apply button Your settings are sav...

Страница 152: ...s and copy them to the folder where the VPN client is installed on your device For a client device with Windows 64 bit system the VPN client is installed at C Program files OpenVPN config by default U...

Страница 153: ...to set up rules for Internet traffic for services and applications You need networking knowledge to set up these features This chapter includes the following sections Manage Port Forwarding to a Local...

Страница 154: ...specify this setting use the reserved IP address feature See Manage Reserved LAN IP Addresses on page 107 3 Launch a web browser from a computer or mobile device that is connected to the router networ...

Страница 155: ...ssword are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 6 Make sure that the Port Forw...

Страница 156: ...he rule is added to the table on the Port Forwarding Port Triggering page Change a Port Forwarding Rule You can change an existing port forwarding rule To change a port forwarding rule 1 Launch a web...

Страница 157: ...plays 5 Make sure that the Port Forwarding radio button is selected 6 In the table select the radio button for the service or application name 7 Click the Delete Service button The rule is removed fro...

Страница 158: ...ter or mobile device device that sent the web page request Manage Port Triggering for Services and Applications Port triggering is a dynamic extension of port forwarding that is useful in these cases...

Страница 159: ...rt Triggering Rule page displays 7 Specify a new port triggering rule with a custom service or application as described in the following table Description Field Service Enter the name of the custom se...

Страница 160: ...sword is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port T...

Страница 161: ...Port Triggering Portmap Table Specify the Time Out for Port Triggering The time out period for port triggering controls how long the inbound ports stay open when the router detects no activity A time...

Страница 162: ...gering settings display 6 Select the Disable Port Triggering check box If this check box is selected the router does not apply port triggering rules even if you specified them 7 Click the Apply button...

Страница 163: ...source port for example port 33333 as the destination port and also sends an identify message to your router with destination port 113 6 When your router receives the incoming message to destination...

Страница 164: ...k the NETGEAR support site at http support netgear com for product and contact information The chapter contains the following sections Quick Tips Troubleshoot With the LEDs You Cannot Log In to the Ro...

Страница 165: ...tings Make sure that the WiFi settings in the computer and router match exactly The WiFi network name SSID and WiFi security settings of the router and WiFi computer must match exactly If you set up a...

Страница 166: ...ructions or help with a hardware problem contact Technical Support at netgear com support Internet or Ethernet Port LEDs Are Off If either the Ethernet port LEDs or the Internet LED does not light whe...

Страница 167: ...pport such a configuration You Cannot Access the Internet If you can access your router but not the Internet check to see if the router can obtain an IP address from your Internet service provider ISP...

Страница 168: ...P IP gateway on your computer If your computer obtains its information from the router by DHCP reboot the computer and verify the gateway address You might be running login software that is no longer...

Страница 169: ...the WiFi LED on the router If it is off you can press the WiFi On Off button on the router to turn the router WiFi radios back on If you disabled the router s SSID broadcast then your WiFi network is...

Страница 170: ...at the appropriate LEDs are lit for your network devices If your router and computer are connected to a separate Ethernet switch make sure that the link LEDs are lit for the switch ports that are conn...

Страница 171: ...te device Check to see that your cable or DSL modem is connected and functioning If your ISP assigned a host name to your computer enter that host name as the account name on the Internet Setup page Y...

Страница 172: ...A Supplemental Information This appendix includes technical information about your router The appendix covers the following topics Factory Settings on page 173 Technical Specifications on page 176 172...

Страница 173: ...case sensitive password Login password case sensitive Internet connection Use default hardware address WAN MAC address Determined by the protocol that is used for the Internet connection see Manage t...

Страница 174: ...network Enabled WiFi communication See the router label SSID name WPA2 PSK AES Security See the router label WiFi passphrase North America United States Europe Europe Other continents Varies by region...

Страница 175: ...eneral WiFi settings 100 nonconfigurable Radio transmission power Enabled 20 40 MHz coexistence 2346 Fragmentation length 2347 CTS RTS threshold Long Preamble Preamble mode WPS Enabled WPS capability...

Страница 176: ...supporting 10BASE T 100BASE TX and 1000BASE T WAN Maximum WiFi signal rate complies with the IEEE 802 11 standard Note that NETGEAR makes no express or implied representations or warranties about thi...

Страница 177: ...412 2 472 GHz Japan 2 412 2 472 GHz 5 GHz band US 5 18 5 24 5 745 5 825 GHz Europe 5 18 5 24 GHz Australia 5 18 5 24 5 745 5 825 GHz Japan 5 18 5 24 GHz Operating frequency range WPA2 PSK WPA PSK WPA...

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