Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or
Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the
extension user may process calls or use a system feature. Calls left on Hold too long recall the
extension that placed them on Hold. There are four types of Hold:
• System Hold
An outside call a user places on Hold flashes the line key (if programmed) at all other Multiline
Terminals. Any Multiline Terminal user with the flashing line key can pick up the call.
• Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The
trunk appears busy to all other Multiline Terminals that have a key for the trunk. Exclusive hold is
important if a user does not want a co-worker picking up their call on Hold.
• Group Hold
If a user places a call on Group Hold, another user in the Department Group can dial a code to pick
up the call. This lets members of a department easily pick up each other’s calls.
• Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other
extension.
Hold Recall to Operator
Hold Recall to Operator enhances how the system handles calls that are left on hold too long. With
Hold Recall to Operator:
• A trunk call recalls the extension that placed it on Hold after the Hold/Exclusive Hold Recall Time.
• The recalling trunk rings the extension that placed it on Hold for the Hold/Exclusive Hold Recall
Callback Time.
• After the Hold/Exclusive Hold Recall Callback Time, the trunk call rings the operator.
Hold Recall to Operator applies to trunk calls placed on System Hold, Exclusive Hold and Group Hold.
It does not apply to Intercom calls.
Conditions
• The called extension must lift the handset or press
Speaker
key before the call can be placed on
hold.
• Callers on Hold hear Music on Hold, if programmed.
• An extension can have function keys for System Hold and Exclusive Hold.
• Analog Single Line Terminals can only use Exclusive Hold and Group Hold.
• If station A calls station B, and station A puts station B on hold and then calls station C, station C
cannot transfer the call.
• The Exclusive Hold Recall Timer is used when an internal call from a Single Line telephone or 3rd
party SIP telephone is placed on Hold.
Default Settings
Enabled
SL2100
ISSUE 1.0
1-342
Hold
H
Содержание UNIVERGE SL2100
Страница 1: ...Features and Specifications Manual GVT 010794 401 00 AU ISSUE 1 0 May 2017 ...
Страница 14: ...MEMO SL2100 ISSUE 1 0 R 4 Regulatory ...
Страница 53: ...Operation Depends on the connected ancillary device ISSUE 1 0 SL2100 Features and Specifications Manual 1 39 A ...
Страница 300: ...5 Press Speaker key to hang up SL2100 ISSUE 1 0 1 286 Distinctive Ringing Tones and Flash Patterns D ...
Страница 313: ...Operation None ISSUE 1 0 SL2100 Features and Specifications Manual 1 299 D ...
Страница 412: ...Operation None SL2100 ISSUE 1 0 1 398 Howler Tone Service H ...
Страница 446: ...Figure 1 19 Cascade Message Notification Flow Chart 1 SL2100 ISSUE 1 0 1 432 InMail Cascade Message Notification I ...
Страница 447: ...Figure 1 20 Cascade Message Notification Flow Chart 2 ISSUE 1 0 SL2100 Features and Specifications Manual 1 433 I ...
Страница 571: ...Operation LCR Operation Flow Diagram ISSUE 1 0 SL2100 Features and Specifications Manual 1 557 L ...
Страница 572: ...LCR Dial LCR Dial Editing SL2100 ISSUE 1 0 1 558 LCR Least Cost Routing L ...
Страница 573: ...LCR Cost Center Code ISSUE 1 0 SL2100 Features and Specifications Manual 1 559 L ...
Страница 604: ...On pressing OK the Cancel button is disabled as follows SL2100 ISSUE 1 0 1 590 Maintenance Automatic System Update M ...
Страница 728: ...2 Press the programmable key The programmed function displays SL2100 ISSUE 1 0 1 714 Programmable Function Keys P ...
Страница 846: ...2 Press Hold key and talk with the party SL2100 ISSUE 1 0 1 832 Tone Override T ...
Страница 878: ...Operation None SL2100 ISSUE 1 0 1 864 Universal Slots U ...
Страница 946: ...MEMO SL2100 ISSUE 1 0 1 932 Warning Tone for Long Conversation W ...
Страница 976: ...MEMO SL2100 ISSUE 1 0 3 6 Features Availability by Software Revision ...
Страница 977: ...MEMO ISSUE 1 0 SL2100 Features and Specifications Manual 3 7 ...
Страница 978: ...Features and Specifications Manual NEC Corporation ISSUE 1 0 ...