210
Troubleshooting
Check Here First
If symptoms continue even after checking, contact a SoftBank
Shop or "
."
Hints
Q.
Unable to connect WLAN device
A.
Make sure Wi-Fi Frequency Settings of Wi-Fi router and
WLAN function of WLAN device are activated. When five
minutes elapse after no WLAN devices are connected,
Wi-Fi router goes into Sleep mode and WLAN function
of Wi-Fi router is disabled. Long press
to turn on
automatically. To change the time until WLAN function
turns OFF, use the displayed menu on Wi-Fi router or
Web UI. For details, see "
"
A.
Confirm that network name (SSID) of Wi-Fi router is
selected and the correct password (Encryption Key) is
entered on the WLAN device. If you forget the network
name (SSID) or password (Encryption Key), you can
confirm it in the displayed menu,
Information
Info
Wi-Fi
. Or, you can confirm and change them
in Web UI by going to "Wi-Fi Settings" then "Owner SSID/
Guest SSID Common Settings/Owner SSID settings."
For details, see "
Checking Wi-Fi Information on Wi-Fi
support the encryption mode of WPA/WPA2/WPA3. See
WLAN device user guide.
A.
If you are unable to connect with WPS function, see
WLAN device user guide etc. If you are still unable to
connect, set up WLAN function manually. For details, see
A.
Depending on the specifications or settings of
WLAN devices, the connection may not be resumed
automatically even if WLAN function of Wi-Fi router and
WLAN devices is set to ON. See WLAN device user guide.
A.
Check that there are no other access points or
interfering equipment around.
A.
Change Wi-Fi frequency band being used and the channel
being used and reconnect. For details about the settings,
see "
A.
Wi-Fi router uses IEEE 802.11ax technology and the
default setting of "IEEE 802.11ax Mode" is set to
"Use" to provide stable communications to multiple
devices simultaneously. Connections can be done if "IEEE
802.11ax Mode" is set to "Do not use." For details about
the settings, see "
SSID/Guest SSID Common Settings
A.
Wi-Fi router's default setting for "encryption mode" is
set to "WPA2-PSK/WPA3-SAE(AES)." Connections can
be done if "WPA2-PSK (AES)" or "WPA/WPA2-PSK (TKIP/
AES)" is selected. For details about the settings, see
"
."
A.
Wi-Fi router supports Protected Management Frames
(PMF) that strengthens communication security, but
connection may fail depending on the WLAN device to
be connected. In that case, in the displayed menu, set
Quick Menu
Setting
LAN
PMF
to
OFF
(Do not use), or in Web UI, in "Advanced Settings,"
for the "Owner SSID settings" or "Guest SSID settings,"
set "Protected Management Frame Function(PMF)" to
OFF. For details, see "
."
Q.
Unable to connect PC etc. via WLAN
A.
WLAN connection may not be established depending on
security settings of PCs and devices to connect. Check
if security software installed on PC prohibits WLAN
connection. If problem persists, contact administrator.
Q.
PC does not recognize Wi-Fi router even when connected
by USB
A.
Confirm that Wi-Fi router is properly connected to PC.
A.
Remove Wi-Fi router from PC, restart PC, then reconnect
Wi-Fi router.
Q.
Installer does not automatically activate (Windows PC)
A.
It takes time for the system to recognize new
hardware and then to prepare for installation. Wait for
approximately ten seconds.
Q.
Charging time is long
A.
Charging via USB connection with PC takes longer. Do not
use except for compatible AC Charger (sold separately)
or supplied USB Cable (sample) to charge Wi-Fi router.
May cause malfunction.
A.
It takes longer to charge while using Wi-Fi router.
Q.
Internet connection fails
A.
Confirm that you are in a service area.
A.
If signal reception is poor, move to where signal is
strong, then reconnect.
A.
The access point might be busy depending on the time of
day. Wait a little while then reconnect.
A.
Activate Web UI and confirm that Wi-Fi Spot setting and
network settings are correct.
A.
When "ESS-ID Stealth (SSID Hiding)" is ON, connection
to the network may be impossible. Set Wi-Fi router's
"ESS-ID Stealth (SSID Hiding)" to OFF. For details about
the settings, see "
" and "
."
Содержание A201NE
Страница 1: ...A201NE User Guide ...
Страница 2: ......
Страница 8: ...6 ...
Страница 18: ...16 Power Off Long press for about 3 seconds until the Power Option screen appears Power Power OFF Power is off ...
Страница 36: ...34 ...
Страница 40: ...38 ...
Страница 44: ...42 ...
Страница 112: ...110 Layout of the Settings Screen Item Description ...
Страница 121: ...119 Settings Using Web UI A201NE Traffic Counter Traffic Counter screen appears ...
Страница 122: ...120 Set each item in Monthly Counter Apply Monthly Counter is set Click Reset to reset Traffic Counter ...
Страница 124: ...122 Wi Fi Spot Wi Fi Spot screen appears ...
Страница 128: ...126 Set the items in Owner SSID Guest SSID Common Settings Apply The items common to Owner SSID and Guest SSID are set ...
Страница 130: ...128 Owner SSID Guest SSID Common Settings Owner SSID Settings Owner SSID Settings screen appears ...
Страница 133: ...131 Settings Using Web UI A201NE Wi Fi Settings Guest SSID Guest SSID settings screen appears ...
Страница 134: ...132 Set Wireless Function to ON Set items in Guest SSID settings Apply Guest SSID setting items are set ...
Страница 140: ...138 WPS Settings WPS Settings screen appears ...
Страница 143: ...141 Settings Using Web UI A201NE ECO Settings The ECO Settings screen appears ...
Страница 144: ...142 Set each item in ECO Settings Apply ECO Settings are set ...
Страница 146: ...144 Set Screen Lock Passcode Function to ON Enter Screen Lock Passcode Apply Screen Lock Passcode Function is set ...
Страница 150: ...148 LAN Settings LAN Settings screen appears ...
Страница 153: ...151 Settings Using Web UI A201NE IPv4 Packet Filter Settings IPv4 Packet Filter Settings screen appears ...
Страница 154: ...152 Select the target interface Select Add IPv4 Packet Filter Settings Add screen appears ...
Страница 157: ...155 Settings Using Web UI A201NE IPv6 Packet Filter Settings IPv6 Packet Filter Settings screen appears ...
Страница 158: ...156 Select the target interface Select Add IPv6 Packet Filter Settings Add screen appears ...
Страница 167: ...165 Settings Using Web UI A201NE ...
Страница 168: ...166 Other Setting items are set ...
Страница 177: ...175 Settings Using Web UI A201NE Confirmation Update The latest version of the software appears ...
Страница 185: ...183 Settings Using Web UI A201NE Exit Home Screen appears ...
Страница 188: ...186 Open ...
Страница 189: ...187 Settings Using Web UI A201NE PIN Authentication ...
Страница 196: ...194 Restart Confirmation screen appears OK ...
Страница 197: ...195 Settings Using Web UI A201NE OK Wi Fi router restarts ...
Страница 200: ...198 ...
Страница 203: ...201 Settings Using Web UI A201NE Connection History Connection History screen appears ...
Страница 206: ...204 Check UPnP Info IP address and port number appear ...
Страница 208: ...206 Check notifications Notification is shown You can delete notifications by selecting them and then clicking Delete ...
Страница 210: ...208 Manual A website on which the manual is available is opened ...
Страница 232: ...230 ...
Страница 235: ......