Chapter 4 – Troubleshooting
Multi-Tech RouteFinder RF650VPN User Guide
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Message: Service to add must selected
Error Header: $error_message{35}
Meaning: At Definitions|Services|Add service you clicked the Add button without first entering a Sevice
Name.
Recovery: Enter a valid, unused Sevice Name and click Add.
Message: Service for elimination must be selected
Error Header: $error_message{36}
Meaning: At Definitions|Services|Delete service you clicked the Delete button without first entering a
Sevice Name.
Recovery: Enter an existing Service Name from the list and click Delete.
Message: Enter a correct IP address like "192.168.2.1".
Error Header: $error_message{37}
Meaning: You entered an incorrect or invalid IP address in an entry field (e.g., from
Definitions|Networks|Add network).
Recovery: Type in a correct IP address (e.g., 192.168.2.1).
Message: Firewall could not resolve hostnames. Please type in correct hostname or IP address.
Error Header: $error_message{38}
Meaning: From System | WebAdmin site certificate you intended to generate a WebAdmin site certificate
matching your enterprise's data and the RouteFinder hostname, but the Firewall hostname that you
entered did not match a hostname stored in the RouteFinder.
Recovery: Be sure to enter the same Firewall hostname here that you will use to access the WebAdmin
interface in your web browser (this can be one of the RouteFinder IP adresses as well).
Message: Please type in a TCP port. i.e.: 25 for SMTP
Error Header: $error_message{39}
Meaning: You entered an inconsistent TCP port number in an entry field. For example:
At Network|Tools|TCP connect you did not correctly enter the corresponding port number into the TCP
port entry field (e.g., you entered Port number 70 instead of 80 for the HTTP service).
At System|Settings|Automatic Disconnect you entered an incorrect TCP port number in an entry field.
Recovery: Enter the corresponding port number into the TCP port entry field (e.g.,
Port number 80 for the HTTP service). The default TCP port for WebAdmin is 443, which is also the
default port for HTTPS sessions. You can change the port setting with in WebAdmin with the TCP Port
setting entry field.
Message: Please type in an internet port. i.e.: 25 for SMTP
Error Header: $error_message{40}
Meaning: You made an invalid entry in Network|Tools|Ping.
Recovery: Enter a well-known Internet port number (e.g., Port 25 for SMTP).
Message: Please type in a correct IP address. i.e.: 194.162.162.194
Error Header: $error_message{41}
Meaning: You entered an invalid IP address or an IP address in an incorrect syntax.
Recovery: Enter a valid IP address in the correct sysntax.
Message: No entries under this term.
Error Header: $error_message{42}
Meaning: The term that you searched for (e.g., in Help|Search|Search term) could not be found.
Recovery: Check the spelling of the term that you entered and re-try the search. Try using the
Help|Index function, the Help|Glossary function, or the context-sensitive Online Helps (click Online Help
from the sreen with the terms you want defined).
