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Setup
When any technician visits a customer site, he or she must first determine what type of network is available for
the connection. The 2 types of networks are described below.
•
Dynamic Host Configuration Protocol (DHCP) Network – Automatic Configuration
The DHCP server will automatically provide networked computers with the required TCP/IP
configuration from a central location. When a computer requires the use of TCP/IP network resources, it
broadcasts a request for address information. The DHCP server responds to this request by assigning a
new address and sending it to the computer along with other required configuration information for the
network. This information is acknowledged by the computer and used in setting up that configuration.
•
Static Network – Manual Configuration
The static network has a manually configured setup for each computer or device, and each device must be
assigned the same subnet mask but a different IP address from all other computers and devices.
By default, most laptops and computers are shipped with DHCP already enabled. This does NOT mean that the
network has a DHCP server that will automatically assign the computer an individual IP address. Technicians
should still complete the following to determine the proper configuration for the machine:
1. Use the command prompt in Windows to check the IP configuration. Technicians can use either of the
following methods:
a. Go to Start >> All Programs >> Accessories >> Command Prompt.
b. Go to Start >> Run, type in
cmd
, and press Enter.
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