A-2 Administrator’s Handbook
Note:
If you are attempting to modify the IP address or subnet mask from a previous, successful
configuration attempt, you will need to clear the IP address or reset your Router to the factor y default before
reinitiating the configuration process. For fur ther information on resetting your Router to factor y default, see
“How to Reset the Router to Factory Defaults” on page A-2
.
Network problems
Problems communicating with remote IP hosts
•
Verify the accuracy of the default gateway’s IP address (entered in the IP Setup or Easy Setup screen).
•
Use the Motorola Netopia® Embedded Software Version 8.7.4’s Ping utility, in the Utilities & Diagnostics
screen, and tr y to Ping local and remote hosts. See
“Ping” on page 11-2
for instructions on how to use the
Ping utility. If you can successfully Ping hosts using their IP addresses but not their domain names
(198.34.7.1 but not garcia.netopia.com, for example), verify that the DNS ser ver’s IP address is correct
and that it is reachable from the Router (use Ping).
•
If you are using filters, check that your filter sets are not blocking the type of connections you are tr ying to
make.
Local routing problems
•
Obser ve the Ethernet LEDs to see if data traffic flow appears to be normal.
•
Check the WAN statistics and LAN statistics screens to see more specific information on data traffic flow
and address ser ving. See
“Statistics & Logs” on page 9-3
for more information.
How to Reset the Router to Factory Defaults
Lose your password? This section shows how to reset the Motorola Netopia
®
Router so that you can access the
configuration screens once again.
Note:
Keep in mind that all of your settings may need to be reconfigured.
If you don't have a password, the only way to access the Motorola Netopia
®
Router is the following:
1.
Referring to the diagram below, find the round Reset Switch opening.
Example Motorola Netopia
®
Router back panel
Factory Reset Switch:
Push to clear all settings
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