Troubleshooting guide (en) 07/2020 - v.1.1 ©Copyright 2019-2020: Mobile Industrial Robots A/S.
31
Error code
Error type
Description
Solution
911, "Camera
(realsense
D435): Unable to
connect to
camera,
however it
seems to be
available. "
Hardware
error.
Can resolve
itself.
This error may occur
after a new camera or
robot computer has
been installed.
If the error occurred after a software
update or you have replaced either
one of the cameras or the robot
computer, try rebooting the robot.
Otherwise, verify that you are using
the latest firmware (5.10.6) on the
camera. If the latest firmware is
being used and the issue persists,
refer to the solution in error
"Unable to connect to camera." on
page 39
.
911, "Camera
(realsense
D435): Unable to
detect camera
with serial:
'xxxx,yyyy,zzzz,
(etc)', however
xx other cameras
are connected
with serial:
xxxx,yyyy,zzzz,
(etc)"
Hardware
error.
Requires
interaction.
Both cameras have
another serial number
than those the robot
computer is searching
for.
In the robot interface, go to
System >
Settings > 3D cameras
. Change the
serial number of the cameras to the
last two serial numbers reported in
the error.
Select
Save changes
. If the error
does not disappear within a minute,
try rebooting the robot.
If the robot does not operate
correctly, especially during docking,
you may have swapped the serial
numbers between the right and left
side camera. Go back to the 3D
camera setttings, and swap the two
serial numbers.
