Troubleshooting guide (en) 07/2020 - v.1.1 ©Copyright 2019-2020: Mobile Industrial Robots A/S.
15
Error code
Error type
Description
Solution
911, "Camera
(realsense
<R200/D435>
):
Unable to
connect to
camera,
however it
seems to be
available. "
Hardware
error.
Can resolve
itself.
This error may occur
after a new camera or
robot computer has
been installed.
If the error occurred after a software
update, or you have replaced either
one of the cameras or the robot
computer, try rebooting the robot.
Otherwise, verify that you are using
the latest firmware (5.10.6) on the
camera . If the latest firmware is
being used and the issue persists, refer
to the solution in error
(OpenNI): Waiting for connection is
taking longer than expected!" on the
previous page
..
911, "Camera
(realsense
<R200/D435>
):
Unable to
detect camera
with serial:
'xxxx,yyyy,zzzz,
(etc)', however
xx other
cameras are
connected with
serial:
xxxx,yyyy,zzzz,
(etc)"
Hardware
error.
Requires
interaction.
Both cameras have
another serial number
than those the robot
computer is searching
for.
In the robot interface, go to
System >
Settings > 3D cameras
. Change the
serial number of the cameras to the
last two serial numbers reported in the
error.
Select
Save changes
. If the error does
not disappear within a minute, try
rebooting the robot.
If the robot does not operate correctly,
especially during docking, you may
have swapped the serial numbers
between the right and left side
camera. Go back to the 3D camera
setttings, and swap the two serial
numbers.
