62
14-TROUBLESHOOTING
ANOMALY
POSSIBLE CAUSES
SOLUTIONS
The product works for a few minutes
and then switches off.
Start-up phase is not completed.
Repeat start-up.
Temporary power cut.
Wait for the automatic restart.
Clogged smoke duct.
Clean the smoke duct.
Faulty or malfunctioning temperature
probes.
Check and replace the probes.
Pellets accumulate in the brazier, the
glass of the door gets dirty and the
flame is weak.
Insufficient combustion air.
Make sure that the air inlet in the room is
fitted and clear.
Clean the brazier and check that all the
holes are clear.
Perform a general cleaning of the
combustion chamber and the smoke duct.
Check the condition of the door gaskets.
Damp or unsuitable pellets.
Change the type of pellets.
Faulty smoke evacuation motor.
Check the motor and replace it, if
necessary.
The smoke evacuation motor does
not work.
No electrical supply to the stove.
Check the mains voltage and the
protection fuse.
The motor is faulty.
Check the motor and capacitor and
replace them, if necessary.
Defective circuit board.
Replace the circuit board.
The control panel is broken.
Replace the control panel.
The convection air fan never stops.
Thermal probe defective or faulty.
Check the probe and replace it, if
necessary.
Fan faulty.
Wait a few minutes and check motor
operation, replace it if necessary.
The product has not reached the
shutdown temperature yet.
Wait.
