McAfee Gold Technical Support
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Toll-free numbers (where available) can be found in the
Additional Gold Technical Support Contact Information
section at the end of this document, or online at
http://www.mcafee.com/us/about/contact/index.html
On opening a new service request, you will be given a service request number that will allow you to track the status of
your issue either from the ServicePortal, via chat or by phone. Please make a note of this service request number, as it will
significantly speed up our ability to respond to any future queries you have regarding your issue.
Tracking service requests
Online tracking
The status of new service requests and previous case histories can be tracked online from the ServicePortal. Once logged on,
select
Interactive Support: Manage Service Requests
on the lower portion of the page. The
Check My Open Service
Requests
link will list all of the cases that you have logged with McAfee Technical Support that are currently open and active.
Details of specific service requests can be viewed by clicking on the desired case from the status screen.
Updates are visible in the
Updates
section, and you can add information that may help McAfee resolve your issue. You can
also upload attachments such as log files and network diagrams in the Attachments section of the service request.
