McAfee Gold Technical Support
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Interactive support
If our self-support options are unsuccessful at resolving your issue, you can submit a service request, or you can view
previously logged requests to monitor resolution progress and history.
Features of the system allow you to:
• Set a severity level upon creation
• Include attachments
• Update requests with comments
• Resolve high-priority issues through live chat with an agent
• Receive proactive email notifications on open service requests
• Change email settings and update account information in a user profile
Hot topics
Search and view hot topics and common tasks localized in 13 languages. Links to the top-ten most commonly asked
questions are displayed on the search page and are useful for quickly receiving information about a widespread virus
outbreak, any emerging issues on the rise, or common tasks such as how to download a patch or how to upgrade a
particular product.
Hot topics and common tasks are localized in the following languages:*
• Dutch
• English
• French
• German
• Italian
• Japanese
• Korean
• Mandarin (Chinese Simplified UTF-8)
• Portuguese (Brazil)
• Spanish
• Swedish
*All localization is provided on a commercially reasonable basis.