McAfee Gold Technical Support
12
Support Tools
McAfee Global Solutions Lab
The McAfee Global Solutions Lab provides customers with hands-on access to real environments containing McAfee’s
products at the click of a mouse. The Global Solutions Lab provides the perfect test environment to try out new functionality
and to evaluate the upgrade process from one version of product to the next.
Simply log on at
INTE
RNET
User
Connects via the Internet
Select Product
and Requirement
Remote Access
to Real Products
Video Tutorials
Attack
Device
Victim
Device
McAfee
IntruShield
®
The Global Solutions Lab infrastructure includes McAfee’s server- and appliance-based products, along with attack
simulation tools to see actual products in action.
Upgrade environments
Walk through a product upgrade in a clean and contained environment, allowing for product familiarization and risk
mitigation before deploying in a live environment.
Installation environments
Try out a product installation in a safe and reproducible environment, knowing that any major mistakes can be resolved
simply by closing down the environment and starting again.
Demonstration environments
Gain immediate access to preconfigured products quickly, showing a product’s full benefits from centralized management to
defending against attacks and vulnerabilities.
Video tutorials
View video tutorials that are included with each environment within the Global Solutions Lab. There are two main videos
available. The first is a high-level overview of the solution; the second is a detailed step-by-step walkthrough showing the
configuration of a product, including narration as to why options were chosen and what other options do.
Registering
New users should quickly register using their email address at
http://mcafeegsl.netexam.com/registration.asp
Once you have registered and logged in, you will gain access to a full range of McAfee products and environments,
depending on your needs.
Deployment Assistance Program
To aid customers and McAfee partners in the limited installation and evaluation of new appliances, McAfee offers the
Deployment Assistance Program (DAP).
