McAfee GOLD 1.0, Руководство пользователя

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McAfee Gold Technical Support
www.mcafee.com
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All end-of-life, end-of-sale, and end-of-full-service support information will be posted on the McAfee Technical Support
Online ServicePortal web site.
The McAfee end-of-life terms and conditions can be found at http://www.mcafee.com/common/media/mcafeeb2b/support/
terms/Support_Policy-Product_Support_EOL.pdf .
A list of supported products and versions can be found at http://www.mcafee.com/us/enterprise/support/customer_service/
end_life.html .
Additional support options
Enhanced support offerings
McAfee Gold Select Technical Support
Our entry-level premium support offering provides all of the benefits of Gold Technical Support, and introduces you to
McAfee Product Support Specialists who are accustomed to working in corporate enterprise environments. McAfee Gold
Select Technical Support quickly aligns you with the proper resource for your product issue on a case-by-case basis. Their
expertise and security knowledge ensures that your complex issues are resolved quickly to mitigate risk to your business
infrastructures. We protect what you consider valuable.
McAfee Gold Technical Support
You can stay productive and confident by lowering your risk when problems occur and offering stakeholders uninterrupted
access to mission-critical systems and applications.
Our McAfee Gold Technical Support premium offering provides the benefits of Gold Select Technical Support, and
introduces you to a McAfee Support Account Manager (SAM)—your advocate and single point of contact at McAfee. Your
SAM provides personalized product support, solutions planning assistance, proactive advice, and direct intercession on your
behalf, while leveraging the proper McAfee Product Specialist for the fastest possible resolution to complex technical issues.
McAfee Platinum Select Technical Support
Our McAfee Platinum Select Technical Support offering provides the benefits of Platinum Technical Support, on a global
scale, for all of your McAfee solutions. With SAMs assigned to support your business worldwide, in locations suitable to
you, we provide you with coordinated account management, solutions-planning assistance, proactive advice, and direct
intercession on your behalf.
Named Global
Co-ordinator
(5 Regional SAMs)
Platinum
Select
Enhanced
Platinum
Gold
Select
Critical Incident
Management
Account
Management
Global
Management
Named Support
Account Manager
Product Specialists
Threat
(McAfee Total Protection,
McAfee IntruShield, McAfee
Messaging and Web Security)
Compliance
(McAfee Data Protection,
McAfee Foundstone, McAfee
Network Access Control)