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McAfee Gold Technical Support

www.mcafee.com

Additional Gold Technical Support Contact Information

Please check the McAfee web site at

http://www.mcafee.com/us/about/contact/index.html

for the latest Technical Support

telephone numbers.

Europe, Middle East, Africa

Country

Technical Support

Customer Services

Toll Free

Toll Share

Toll Free

Austria

00 800 6247 7463

0810 818 849

00 800 1225 5624

Belgium

07 8250143

Denmark

70 10 54 40

Finland

03 039001

France

08 26020102

Germany

01805 002380

Greece

00800 3122 1303

00 44 870 9110010

00 800 3122 1287

Hungary

0680 015021

00 44 870 9110010

0680 015021

Ireland

1800 552190

1850 201 861

1800 552171

Israel

00 800 1225 5624

+44 870 9110010

00 800 1225 5624

Italy

00 800 6247 7463

02 45281511

Luxembourg

04 0666 15671

Netherlands

0900 2020546

Norway

815 00 414

Poland

00 800 311 1314

00 44 870 9110010

00 800 311 1314

Portugal

00 800 6247 7463

800 831503

00 800 1225 5624

South Africa

0 800 995069

0800 995081

0 800 995054

Spain

00 800 6247 7463

902 196803

00 800 1225 5624

Sweden

020 522829

085 7929008

020 522827

Switzerland

00 800 6247 7463

084 8444002

00 800 1225 5624

Turkey

00 800 3192 9159

00800 31920163

00 800 3192 9147

00 800 6247 7463

0870 9110010

00 800 1225 5624

Other

00 800 6247 7463

0870 9110010

00 800 1225 5624

North America

Country

Technical Support

Customer Services

Toll Free

USA

1 800 937 2237

1 800 338 8754

Canada (English)

Canada (French)

1 866 488 8447 (7:00 am to 8:00 pm, Monday through Friday)

Содержание GOLD 1.0

Страница 1: ...Protect what you value McAfee Gold Technical Support Handbook Version 1 0...

Страница 2: ...cal Support 3 Getting Started 4 Maximizing Your Security 4 Tools and Resources 8 Support Tools 12 Getting Help 13 Requesting Technical Help 15 Malware Identification 18 Response Charter 19 Customer Sa...

Страница 3: ...y access to solutions McAfee Virtual Technician to automatically resolve many common issues Chat and web support for opening and monitoring cases Online documentation and FAQs for each product Video t...

Страница 4: ...oying the software as failing to do this could result in a violation of your McAfee contract Maximizing Your Security Due to the ever evolving threat from attack and data loss McAfee is constantly enh...

Страница 5: ...to ePO the updates can then be deployed to the end nodes with the instructions provided in the following KnowledgeBase article at http knowledge mcafee com SupportSite search do cmd di splayKC docType...

Страница 6: ...ted in alphabetical order so it may be necessary to click on the right facing arrow to advance through the list of patches Once you have advanced through several screens of the patches it is possible...

Страница 7: ...notification to inform subscribers of the latest information regarding threats that reach Low Profiled Medium Medium On Watch High or High Outbreak assessment levels Sign up for Avert Labs Threat News...

Страница 8: ...skilled technician any time of the day or night as needed The McAfee ServicePortal http mysupport mcafee com provides a comprehensive searchable collection of support tools with centralized access to...

Страница 9: ...uick links to top searches hot topics recently added content and common issues The search engine provides resolution flows to refine search criteria The KnowledgeBase articles themselves provide text...

Страница 10: ...d and resolved where appropriate For more information please see the McAfee Virtual Technician section of this document Self service To aid our customers in increasing their knowledge and ability to r...

Страница 11: ...ests Change email settings and update account information in a user profile Hot topics Search and view hot topics and common tasks localized in 13 languages Links to the top ten most commonly asked qu...

Страница 12: ...ments Try out a product installation in a safe and reproducible environment knowing that any major mistakes can be resolved simply by closing down the environment and starting again Demonstration envi...

Страница 13: ...tips Much more Deployment Assistance is available for the following McAfee products McAfee Messaging and Web Security formerly McAfee Secure Content Management McAfee Foundstone FS1000 McAfee IntruSh...

Страница 14: ...nowledgeBase By clicking on the Search the KnowledgeBase link you can query over 10 000 articles to learn about products and find solutions to issues This search can then launch a guided or advanced s...

Страница 15: ...ts on the lower portion of the page Chat support has two main benefits Quick and easy feedback on status updates Interactive problem solving One of McAfee s key innovations in security support is prov...

Страница 16: ...quest complete all of the required fields by entering the issue details The more information provided the better McAfee Technical Support will be able to assist in finding a solution Phone support Inc...

Страница 17: ...have regarding your issue Tracking service requests Online tracking The status of new service requests and previous case histories can be tracked online from the ServicePortal Once logged on select I...

Страница 18: ...issue will be escalated to Avert Labs analysts More information about WebImmune can be found at https www webimmune net faqs asp WebImmune was the first Internet virus security scanner that resides on...

Страница 19: ...abs Tier III Gold Support Product Specialist Support Account Manager Tier II Gold Support Tier I Gold Support Gold Customer Gold Select Customer Platinum Platinum Select Customer Escalation and respon...

Страница 20: ...all service requests failures and enhancement requests to indicate the impact and the urgency of the request Severity 1 Business has stopped Your organization cannot conduct business or business is se...

Страница 21: ...r further communication from our management team Metrics and responses from these surveys are analyzed weekly and feedback is provided to support management product management engineering and sales We...

Страница 22: ...ng your risk when problems occur and offering stakeholders uninterrupted access to mission critical systems and applications Our McAfee Gold Technical Support premium offering provides the benefits of...

Страница 23: ...com eservice_enu To purchase additional support options please contact your authorized McAfee reseller or McAfee sales representative McAfee Professional Services training and consulting In addition...

Страница 24: ...552171 Israel 00 800 1225 5624 44 870 9110010 00 800 1225 5624 Italy 00 800 6247 7463 02 45281511 Luxembourg 04 0666 15671 Netherlands 0900 2020546 Norway 815 00 414 Poland 00 800 311 1314 00 44 870...

Страница 25: ...42 Ecuador Pacifictel 1 800 999 171 ask Sprint for 866 608 6995 Andinatel 1 999 171 ask Sprint for 866 608 6995 Guatemala 9999 195 ask Sprint for 866 804 9041 Honduras 8000 121 ask Sprint for 866 608...

Страница 26: ...e Terminating China 800 810 6030 corporate customer service 8008107030 corporate customer service Hong Kong 800 962 443 corporate customer service 800933298 corporate customer service Taiwan 800 666 2...

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