McAfee Gold Technical Support
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Welcome to McAfee Gold Technical Support
McAfee
®
Gold Technical Support options help you make the most of your investment in McAfee security products on a
global scale. Gold Technical Support provides you with support solutions and options that are in line with the McAfee
security risk management framework. You’ll receive global technical support to help you install your McAfee solutions and
ensure that they’re working properly, so that all of your locations worldwide stay protected. You will also get access to a
variety of other services that are valuable throughout the life of your products.
Summary of Gold Technical Support benefits
Product updates/upgrades
• Staying secure, as the latest versions of your products are included with Gold Technical Support
• Protection from the latest threats with daily updates of anti-virus signature files
Online services
• Online KnowledgeBase for easy access to solutions
• McAfee Virtual Technician to automatically resolve many common issues
• Chat and web support for opening and monitoring cases
• Online documentation and FAQs for each product
• Video tutorials showing product demonstrations and configuration walkthroughs
Telephone access to skilled technicians
• Support that is available 24/7, whenever a problem or outbreak may occur
• Unlimited number of calls to McAfee Technical Support with no need for named contacts
• Regular updates on the status of open cases
• Support technicians who are certified with high-skill security qualifications
• Remote debugging and re-configuration tools for rapid fault resolution
• Support in 13 languages
Product evaluations
• Online McAfee Global Solutions Lab to test upgrades, new products, and new configurations
• Free trials of new products available for download
• New feature requests for enhancements to products
Outbreak analysis
• Submit spam or virus samples for analysis
Information
• New threat notification
• New update notification
• Notification of changes in open support service requests
Best regards,
The McAfee Gold Technical Support Management Team
