McAfee Gold Technical Support
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Technical Support ServicePortal service request submission
To submit a service request using the Technical Support ServicePortal, you
must be logged in and select
Interactive Support: Manage Service
Requests
on the lower portion of the page.
Please note that ServicePortal submissions are for lower-priority requests
and customers with critical issues should use phone or chat support.
To create a new service request, complete all of the required fields by entering the issue details. The more information
provided, the better McAfee Technical Support will be able to assist in finding a solution.
Phone support
Included in your Gold Technical Support contract is telephone access to technical support 24 hours a day, 365 days a year.
This service is provided in local languages (languages are provided on a commercially reasonable basis during business
hours, English at other times).
Languages supported
• Cantonese
• Dutch
• English
• French (European and Canadian)
• German
• Italian
• Japanese
• Korean
• Mandarin
• Portuguese (Latin American)
• Spanish (European)
• Spanish (Latin American)
• Swedish
• Thai
