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ROUBLESHOOTING
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Troubleshooting Guide
TROUBLESHOOTING
Additional resources are available on the Johnson Customer Service Portal (“CS Web”:
http://service.johnsonfitness.com/cs_new/login.asp
) are noted through this guide (CS Web >
index tab
).
General Troubleshooting
•
UPDATE TO THE LATEST SOFTWARE VERSION,
if possible.
•
Cycling power is recommended as the first attempt to fix most failures, and after major repairs
are implemented.
•
Before replacing any major part, inspect the cables to/from it. Disconnect and inspect the
connectors on both ends, as well as the terminals on the boards. If capable, use a multimeter to
perform continuity tests to verify that all of the conductors are intact. If no damage/corrosion is
noted, carefully reconnect the cables, ensuring proper seating and connection. Request
replacement cables if at all suspicious.
•
After each corrective action is taken, re-evaluate if the failure has been resolved. Some
indications have a straightforward order of attempts, and not all steps are always necessary if a
lower-level fix resolves the issue.
