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Troubleshooting
6-7
Printing Problems
Problem (VJ and HR Series
Printheads)
Possible Cause
Solutions
Message won’t print.
Printing key is set to OFF.
(If the printing key is off, the
printhead LED will not turn red
when the photocell is broken.)
Press the Printing key.
The system has run out of ink.
(If the system is out of ink, the
printhead LED will turn red
when the photocell is tripped,
and then go back to green.)
Replace the ink container. See your
ink system technical manual for
details.
The data line between the
controller and the printhead is
loose.
(If the data cable is loose, the
printhead LED will be solid
amber.)
Make sure both ends of each cable
are well fastened to the connectors
on the controller and the
printheads.
There is no message loaded to
print.
(If no message is loaded, the
printhead LED doesn’t change.)
Set the controller to print a
message. (See “Printing a
Message” on page 4-54.)
The printhead configuration has
not been set.
Configure the printheads. (See
“Printhead Configuration” on
page 4-9.)
If you are dual-tasking, the Task 2
Key is not installed.
Install the Task 2 Key on the back of
your controller. (See “Task 2 Key
Installation for Dual Tasking” on
page 3-22.)
The master printhead is
malfunctioning.
Designate a different printhead as
the master. If there still is no print,
the original master printhead is not
malfunctioning. (See “Designating
a Master Printhead” on page 4-14.)
There is a shaft encoder in the
setup but it is not connected to
the controller.
(If the shaft encoder is not
connected to the controller, but
the controller is configured for
one, the LED will turn red when
the photocell is tripped, and will
stay red.)
1. Connect the shaft encoder and
make sure it is activated. (See
“Adding a Shaft Encoder to the
Printhead Configuration” on
page 4-16.)
OR
2. Configure the system so that no
shaft encoder is used. (See
“Adding a Shaft Encoder to the
Printhead Configuration” on
page 4-16.)
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