Troubleshooting
MP1800X Series Router Installation Manual
5-16
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2017Maipu, all rights reserved
accordingly. Refer to “
4.1.2 Configure the hyperterminal parameters of PC
”.
5.2
Power Failure Troubleshooting
If the
“PWR” indicator on the panel of the router is off, the corresponding power in the
device fails. The troubleshooting steps are:
Step 1:
Check the power supply system connected by the router, and confirm that the power
supply system and the voltage are normal.
Step 2:
Check the connection of the power cable on the router, re-swap the power cable, and
confirm whether the power cable is loosened.
Step 3:
Change the power cable or adapter connected to the router, and then, view whether the
power indicator returns to normal. If yes, it can be confirmed that the previous power
cable is damaged. If no, contact the agent or the local technical engineer.
5.3
Gain Technical Supporting
In case the failure still exists after implementing the above steps, you are requested to
contact the agent or local technical engineer for replacement without delay. Before
contacting the Customer Service, you are required to prepare the following data to
assist the customer service personnel in solving the problem as soon as possible.
1. The delivery time of the router
2. The serial number of the chassis (indicated on the chassis label)
3. Software version number (the version information may be viewed by the
show
version
command in the command line view).
4. Maintenance Agreement or Warranty Card
5. Brief description of the failure
6. Brief description of the troubleshooting measures taken
You can call the Customer Service Hotline or seek for help through the website or
E-mail.
Customer Service Hotline: 028-65710935; 400-886-8669
E-mail: [email protected]
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