PyroTec™ PRO Hardw are User’s Manual, V1.2
102
RT-MN024-1.2 02/21
No Tip available
Disposable tip tray empty
Wrong disposable tip tray
elected
Place disposable tip tray on speci-
fied position
Use adjust DiTi position function in
PyroTec™ PRO software module
See Application Software Manual
Tip not picked up
Wrong tip position coordi-
nates
Define tip position
See Application software manual
Tip not removed
Wet or unclean cone
DiTi adapter mounted in-
correctly
Clean DiTi cone
Check correct installation of DiTi
adapter
See “Disposable Tip Cone (DiTi
Cone) LiHa”
No liquid detected
Not enough liquid
Bad ground connection of
carrier
Check/add liquid
Place rack correctly on carrier
Clean carrier, to ensure good con-
nection
Assure container-rack-carrier-work-
table contact
Wrong detection parame-
ters
Check parameter in the application
software
Dirty DiTi cone
Clean DiTi cone
See “Instrument Parts and Cleaning
Agents”
MultiSense option: Pres-
sure measurement bad
Contact Lonza Scientific Support
Not enough liquid detected
Not enough liquid
Incorrect container/rack
definition
Check/add liquid
Check container, rack definition
See Application Software Manual
Clot detected
Clot aspirated (cLLD)
Wrong container diameter
Replace DiTi and retry
Check container data
See “Application Software Manual”
Contact Lonza Scientific Support
Level sense failure
Use of mobile phone or
high level of static electric-
ity in the area
Do not use mobile phones, not even
in standby-mode closer than 2 m to
the instrument.
Low humidity in the room
Increase ambient humidity (humidi-
fier)
Incorrect sample position-
ing
Bent tips
Use of incorrect carrier
Incorrect LiHa, X-, Y- and
Z-setup
Incorrect tip configuration
Rectify sample positioning
Replace bent tips
Use/configure the correct carrier.
Contact Lonza Scientific Support
Rectify tip configuration
