Lexmark MS331, Руководство пользователя

Страница: 95 / 154

Action Yes No
Step 2
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b
Print the document.
Does gray background appear on prints?
Go to step 3. The problem is
solved.
Step 3
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting from the printer control
panel. Navigate to
Settings > Paper > Tray Configuration
> Paper Size/Type .
b
Print the document.
Does gray background appear on prints?
Go to step 4. The problem is
solved.
Step 4
a
Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
affect the quality of future print jobs.
b
Print the document.
Does gray background appear on prints?
Go to step 5. The problem is
solved.
Step 5
a
Update the printer firmware. For more information, see
“Updating firmware” on page 24 .
b
Print the document.
Does gray background appear on prints?
Go to step 6. The problem is
solved.
Step 6
a
Replace the imaging unit.
b
Print the document.
Does gray background appear on prints?
Contact customer
support .
The problem is
solved.
Troubleshoot a problem 95