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Troubleshoot a problem

Print quality problems

Find the image that resembles the print quality problem you are having, and then click the link below it to read
problem-solving steps.

“Blank or white pages” on
page 89

“Dark print” on page 90

“Fine lines are not printed
correctly” on page 92

“Folded or wrinkled paper”
on page 93

“Gray background” on
page 94

“Horizontal light bands”
on page 104

“Incorrect margins” on
page 96

“Light print” on page 96

“Mottled print and dots” on
page 98

“Paper curl” on page 99

“Print crooked or skewed”
on page 101

“Repeating defects” on
page 110

“Solid black pages” on
page 102

“Text or images cut off” on
page 103

“Toner easily rubs off” on
page 104

“Vertical dark bands” on
page 107

Troubleshoot a problem

Содержание MS331

Страница 1: ...B3340 B3442 MS331 MS431 MS439 Printers User s Guide November 2020 www lexmark com Machine type s 4601 Models 230 280 4a0 480 ...

Страница 2: ...18 Loading paper and specialty media 19 Installing and updating software drivers and ﬁrmware 23 Networking 25 Printing the Menu Settings Page 29 Secure the printer 30 Locating the security slot 30 Erasing printer memory 30 Restoring factory default settings 30 Statement of Volatility 31 Print 32 Printing from a computer 32 Printing from a mobile device 32 Conﬁguring conﬁdential jobs 33 Printing co...

Страница 3: ...lies 69 Replacing parts and supplies 71 Cleaning printer parts 82 Saving energy and paper 86 Moving the printer to another location 86 Shipping the printer 87 Troubleshoot a problem 88 Print quality problems 88 Printing problems 89 The printer is not responding 115 Network connection problems 117 Issues with supplies 119 Clearing jams 120 Paper feed problems 135 Contacting customer support 138 Rec...

Страница 4: ...Notices 140 Index 151 Contents 4 ...

Страница 5: ...s multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product The use...

Страница 6: ...e printer has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in ﬂooring If the printer does not have a caster base but is conﬁgured with optional trays or output options then remove the output options and lift the printer off the trays Do not try to lift the printer and any options at the same time Always use the handholds on the printe...

Страница 7: ...arts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions This p...

Страница 8: ...ng up and using the printer software Conﬁguring the printer on a network Caring for and maintaining the printer Troubleshooting and solving problems Information Center Go to https infoserve lexmark com Product videos Go to https infoserve lexmark com idv Help using the printer software Help for Microsoft Windows or Macintosh operating systems Open a printer software program or application and then...

Страница 9: ...y that came with the printer Have the following information ready when you contact customer support Place and date of purchase Machine type and serial number Safety information Regulatory information Warranty information Environmental information Warranty information varies by country or region In the U S See the Statement of Limited Warranty included with the printer or go to http support lexmark...

Страница 10: ...Using the control panel Control panel part Function 1 Display View printer messages and supply status Set up and operate the printer 2 Right arrow button Scroll through menus or move between screens and menu options Increase the numeric value of a setting 3 Stop or Cancel button Stop the current job Learn about the printer 10 ...

Страница 11: ...r is in Sleep mode Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble free printing Always use new undamaged paper Before loading paper know the recommended printable side of the paper This information is usually indicated on the paper package Do not use paper that has been cut or trimmed by hand Do not mix paper sizes types or weights in the same tr...

Страница 12: ...n is either grain long running the length of the paper or grain short running the width of the paper For 60 120 g m2 16 32 lb paper grain long paper is recommended Fiber content Most high quality xerographic paper is made from 100 percent chemically treated pulped wood This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality...

Страница 13: ... the storage or transportation environment is very different from the printer environment Thick paper may also require a longer conditioning period For best results store paper where the temperature is 21 C 70 F and the relative humidity is 40 percent Most label manufacturers recommend printing in a temperature range of 18 24 C 65 75 F with relative humidity between 40 and 60 percent Store paper i...

Страница 14: ... mm 5 5 x 8 5 in X Executive 184 2 x 266 7 mm 7 25 x 10 5 in X Letter 215 9 x 279 4 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5 x 14 in Folio 215 9 x 330 2 mm 8 5 x 13 in Universal3 99 x 148 mm to 215 9 x 359 92 mm 3 9 x 5 83 in to 8 5 x 14 17 in 2 1 The default support is long edge feed 2 Paper must at least be 210 mm 8 27in wide and 279 4 mm 11 in long for two sided printing 3 When Universal is se...

Страница 15: ...76 x 250 mm 3 87 x 6 38 in to 6 93 x 9 84 in X X X 1 The default support is long edge feed 2 Paper must at least be 210 mm 8 27in wide and 279 4 mm 11 in long for two sided printing 3 When Universal is selected the page is formatted for 215 90 x 355 60 mm 8 5 x 14 in unless speciﬁed by the application Supported paper types Paper type Standard 250 sheet tray Optional 550 sheet tray Multipurpose fee...

Страница 16: ...lope X X X Rough envelope X X X One sided paper labels are supported for occasional use of less than 20 pages per month Vinyl pharmacy or two sided labels are not supported Supported paper weights Standard 250 sheet tray Optional 550 sheet tray Multipurpose feeder Two sided printing Paper weight 60 120 g m2 16 32 lb 60 120 g m2 16 32 lb 60 217 g m2 16 58 lb 60 90 g m2 16 24 lb Learn about the prin...

Страница 17: ...tions Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a ﬂat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airﬂow of air conditioners heaters or ventilators Free from direct sunlight and humidity extremes Observe the recommend...

Страница 18: ... or printer malfunction do not touch the USB cable any wireless network adapter or the printer in the areas shown while actively printing Printer port Function 1 USB printer port Connect the printer to a computer 2 Ethernet port Connect the printer to a network 3 Power cord socket Connect the printer to an electrical outlet Installing optional trays CAUTION SHOCK HAZARD To avoid the risk of electr...

Страница 19: ...easily accessible 6 Turn on the printer Add the tray in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 25 Loading paper and specialty media Setting the paper size and type 1 From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type select a paper source 2 Set the paper size and type Conﬁgu...

Страница 20: ... sure that the guides ﬁt snugly against the paper Notes Load letterhead facedown with the header toward the front of the tray for one sided printing Load letterhead faceup with the header toward the back of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper ﬁll indicator Set up install and conﬁgure 20 ...

Страница 21: ...y set the paper size and paper type from the control panel to match the paper loaded Loading the multipurpose feeder 1 Open the multipurpose feeder 2 Flex fan and align the paper edges before loading Set up install and conﬁgure 21 ...

Страница 22: ...ontrol panel set the paper size and paper type to match the paper loaded Linking trays 1 From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type 2 Set the same paper size and paper type for the trays that you are linking 3 From the control panel navigate to Settings Device Maintenance Conﬁg Menu Tray Conﬁguration 4 Set Tray Linking to Automatic To unlink trays make sure...

Страница 23: ...formation see Attaching cables on page 18 Note The USB cable is sold separately For Windows users 1 From a computer install the print driver Note For more information see Installing the printer software on page 23 2 Open Printers scanners and then click Add a printer or scanner 3 Depending on your printer connection do one of the following Select a printer from the list and then click Add device C...

Страница 24: ...in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Update Firmware 3 Do either of the following Click Check for updates I agree start update Upload the ﬂash ﬁle No...

Страница 25: ...you want to update and then do either of the following For Windows 7 or later select Printer properties For earlier versions select Properties 3 Navigate to the Conﬁguration tab and then select Update Now Ask Printer 4 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to your printer and then select Options Supplies 2 Navigate to the list of hardware option...

Страница 26: ...nt permissions 4 Tap Connect to Printer Go to Wi Fi Settings 5 Connect your mobile device to the printer wireless network 6 Return to the app and then tap Setup Wi Fi Connection 7 Select a Wi Fi network and then type the network password 8 Tap Done Connecting the printer to a wireless network using Wi Fi Protected Setup WPS Note This feature is available only in some printer models Before you begi...

Страница 27: ...nt 5 Enter the eight digit PIN and then save the changes Conﬁguring Wi Fi Direct Note This feature is available only in some printer models Wi Fi Direct is a Wi Fi based peer to peer technology that allows wireless devices to connect directly to a Wi Fi Direct enabled printer without using an access point wireless router 1 From the control panel navigate to Settings Network Ports Wi Fi Direct 2 Co...

Страница 28: ...t password Connecting a computer to the printer Note This feature is available only in some printer models Before connecting your computer make sure that Wi Fi Direct has been conﬁgured For more information see Conﬁguring Wi Fi Direct on page 27 For Windows users 1 Open Printers scanners and then click Add a printer or scanner 2 Click Show Wi Fi Direct printers and then select the printer Wi Fi Di...

Страница 29: ...y 1 From the control panel navigate to Settings Reports Network Network Setup Page 2 Check the ﬁrst section of the page and conﬁrm that the status is connected If the status is not connected then the LAN drop may be inactive or the network cable may be unplugged or malfunctioning Contact your administrator for assistance Printing the Menu Settings Page 1 From the control panel navigate to Settings...

Страница 30: ...tile memory or individual settings device and network settings security settings and embedded solutions do the following 1 From the control panel navigate to Settings Device Maintenance Out of Service Erase Sanitize all information on nonvolatile memory Yes 2 Select either Start initial setup or Leave printer offline and then press Restoring factory default settings 1 From the control panel naviga...

Страница 31: ...orms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the following circumstances The printer is being decommissioned The printer is being moved to a different department or location The printer is being serviced by someone from outside your organization The ...

Страница 32: ...Some third party applications may not support the send or share feature For more information see the documentation that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Mopria Print Service Note This feature is available only in some printer models Mopria Print Service is a mobile printing solution for mobile devices running on AndroidTM version...

Страница 33: ... Wi Fi Direct is a printing service that lets you print to any Wi Fi Direct ready printer Note Make sure that the mobile device is connected to the printer wireless network For more information see Connecting a mobile device to the printer on page 28 1 From your mobile device launch a compatible application or select a document from your ﬁle manager 2 Depending on your mobile device do one of the ...

Страница 34: ...e Reserve held jobs are automatically deleted after printing Require All Jobs to be Held Set the printer to hold all print jobs Keep duplicate documents Set the printer to print all documents with the same ﬁle name Printing conﬁdential and other held jobs For Windows users 1 With a document open click File Print 2 Select a printer and then click Properties Preferences Options or Setup 3 Click Prin...

Страница 35: ...owing the Orientation menu choose Print and Hold 3 Choose Conﬁdential Print and then enter a four digit PIN 4 Click Print 5 From the printer control panel release the print job Navigate to Held jobs select your computer name Conﬁdential select the print job enter the PIN Print Printing a font sample list 1 From the control panel navigate to Settings Reports Print Print Fonts 2 Select a font sample...

Страница 36: ...printers folder and then select your printer From the System Preferences in the Apple menu navigate to your printer 2 Select a print job to cancel Adjusting toner darkness 1 From the control panel navigate to Settings Print Quality Toner Darkness 2 Adjust the setting and then press Print 36 ...

Страница 37: ...cess Security Login methods Certiﬁcate Management Login Restrictions Conﬁdential Print Setup Erase Temporary Data Files Miscellaneous Reports Menu Settings Page Device Print Network Troubleshooting Print Quality Test Pages Can be conﬁgured only from the Embedded Web Server Device Preferences Menu item Description Display Language Set the language of the text that appears on the display Country Reg...

Страница 38: ...rd determines the initial paper size setting Screen Timeout 5 300 60 Set the idle time in seconds before the display shows the home screen or before the printer logs out a user account automatically Note An asterisk next to a value indicates the factory default setting Eco Mode Menu item Description Print Sides 1 Sided 2 Sided Specify whether to print on one side or two sides of the paper Print Pa...

Страница 39: ...eb Server E mail Alerts Setup E mail Setup Primary SMTP Gateway Primary SMTP Gateway Port 25 Secondary SMTP Gateway Secondary SMTP Gateway Port 25 SMTP Timeout 30 seconds Reply Address Always use SMTP default Reply Address Off Use SSL TLS Disabled Require Trusted Certiﬁcate On SMTP Server Authentication No authentication required Device Initiated E mail None Device Userid Device Password NTLM Doma...

Страница 40: ... information of the reboot counter Error Prevention Display Short Paper Error Auto clear On Set the printer to show a message when a short paper error occurs Note Short paper refers to the size of the paper loaded Error Prevention Page Protect Off On Set the printer to process the entire page into the memory before printing it Jam Content Recovery Jam Recovery Auto Off On Set the printer to reprin...

Страница 41: ...Timeout to turn off the printer while an active Ethernet connection exists Note An asterisk next to a value indicates the factory default setting Anonymous Data Collection Menu item Description Allow Anonymous Data Collection Yes No Send printer usage and performance information to Lexmark Note An asterisk next to a value indicates the factory default setting Restore Factory Defaults Menu item Des...

Страница 42: ...ays Display a message to select paper size and type after inserting the tray Tray Conﬁguration A5 Loading Short Edge Long Edge Specify the page orientation when loading A5 paper size Tray Conﬁguration Paper Prompts Auto MP Feeder Manual Paper Set the paper source that the user ﬁlls when a prompt to load paper appears Tray Conﬁguration Envelope Prompts Auto MP Feeder Manual Envelope Set the paper s...

Страница 43: ...mulations Emulator Security Disable Printer Message Access On Disable access to the printer message during emulation Print Conﬁguration Font Sharpening 0 150 24 Set a text point size value below which the high frequency screens are used when printing font data Print Conﬁguration Print Density Disabled 1 5 3 Adjust the toner density when printing documents Device Operations Quiet Mode Off On Set th...

Страница 44: ...fault setting Out of Service Erase Menu item Description Erase Printer Memory Printer Memory Last Sanitized Sanitize all information on nonvolatile memory Erase all printer and network settings Clear all settings and applications that are stored in the printer About this Printer Menu item Description Asset Tag Show the serial number of the printer Printer s Location Identify the printer location T...

Страница 45: ... the paper source for the separator sheet Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper Pages per Side Ordering Horizontal Reverse Horizontal Vertical Reverse Vertical Specify the positioning of multiple page images when using Pages per Side Note ...

Страница 46: ... Resources associated with the inactive printer language are deleted When set to On the printer preserves all the permanent downloaded resources across all language switches When necessary the printer shows memory full messages instead of deleting permanent resources Print All Order Alphabetical Newest First Oldest First Specify the order when you choose to print all held and conﬁdential jobs Note...

Страница 47: ... more data before canceling a print job Note An asterisk next to a value indicates the factory default setting PCL Menu item Description Font Name List of available fonts Courier Select a font from the speciﬁed font source Symbol Set List of available symbol set 10U PC 8 Specify the symbol set for each font name Note A symbol set is a set of alphabetic and numeric characters punctuation and specia...

Страница 48: ...f the cursor to the ﬁrst position on the same line Auto LF after CR Off On Set the printer to perform a line feed after a carriage return control command Tray Renumber Assign MP Feeder Assign Tray x Assign Manual Paper Assign Manual Envelope Conﬁgure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper sour...

Страница 49: ...set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Specify the orientation of text and graphics on the page Note An asterisk next to a value indicates the factory default setting Paper Tray Conﬁguration Menu item Description Default Source Tray x 1 MP Feeder Manual Paper Manual Envelope Set the paper source for all print jobs Note M...

Страница 50: ...ltipurpose feeder until it is empty regardless of the required paper source or paper size Note An asterisk next to a value indicates the factory default setting Media Conﬁguration Universal Setup Menu item Description Units of Measure Inches Millimeters Specify the unit of measurement for the universal paper Note Inches is the U S factory default setting Millimeters is the international factory de...

Страница 51: ...us Show the connectivity status of the printer network Display Network Status on Printer Off On Show the network status on the display Speed Duplex Show the speed of the currently active network card IPv4 Show the IPv4 address All IPv6 Addresses Show all IPv6 addresses Reset Print Server Start Reset all active network connections to the printer Note This setting removes all network conﬁguration se...

Страница 52: ...i Protected Setup Start Push Button Method Start PIN Method Establish a wireless network and enable network security Notes Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point wireless router are pressed within a given time Start PIN Method connects the printer to a wireless network when a PIN on the printer is entered into the w...

Страница 53: ... Note This menu item appears only if Wireless Security Mode is set to 802 1x Radius IPv4 Enable DHCP On Off Enable Dynamic Host Conﬁguration Protocol DHCP Note DHCP is a standard protocol that lets a server dynamically assign an IP address and other network conﬁguration parameters to each device on the network so that they can communicate with other IP networks IPv4 Set Static IP Address IP Addres...

Страница 54: ...utomatically to PS emulation when a print job requires it regardless of the default printer language Notes This menu item appears only in some printer models If PS SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes This m...

Страница 55: ...etwork Speed Show the speed of an active network adapter IPv4 Enable DHCP On Off Enable Dynamic Host Conﬁguration Protocol DHCP Note DHCP is a standard protocol that allows a server to distribute IP addressing and conﬁguration information to clients in a dynamic manner IPv4 Set Static IP Address IP Address Netmask Gateway Set the static IP address of your printer IPv6 Enable IPv6 On Off Enable IPv...

Страница 56: ...ulation when a print job requires it regardless of the default printer language Note If PS SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print jobs using the s...

Страница 57: ...OOTP On Off Allow the BOOTP to assign a printer IP address MTU Specify a maximum transmission unit MTU parameter for the TCP connections Raw Print Port 1 65535 9100 Specify a raw port number for printers connected on a network Outbound Traffic Maximum Speed On Off Enable the printer maximum transfer rate Enable TLSv1 0 On Off Enable the TLSv1 0 protocol Enable TLSv1 1 On Off Enable the TLSv1 1 pro...

Страница 58: ...ssword Privacy Password Set Read only Credentials User Name Authentication Password Privacy Password Authentication Hash MD5 SHA1 Minimum Authentication Level No Authentication No Privacy Authentication No Privacy Authentication Privacy Privacy Algorithm DES AES 128 Conﬁgure SNMP version 3 to install and update the printer security Note An asterisk next to a value indicates the factory default set...

Страница 59: ...y IKE SA Lifetime Hours and IPSec SA Lifetime Hours appear only when Base Conﬁguration is set to Secure IKE SA Lifetime Hours 1 2 4 8 24 IPSec SA Lifetime Hours 1 2 4 8 24 Proposed Encryption Method 3DES AES Specify the encryption and authentication methods to connect to a network securely Note These menu items appear only when Base Conﬁguration is set to Compatibility Proposed Authentication Meth...

Страница 60: ...rs only in network printers or printers that are attached to print servers Menu item Description LPD Timeout 0 65535 seconds 90 Set the time out value to stop the Line Printer Daemon LPD server from waiting indeﬁnitely for hung or invalid print jobs LPD Banner Page Off On Print a banner page for all LPD print jobs Note A banner page is the ﬁrst page of a print job used as a separator of print jobs...

Страница 61: ...er FTP Proxy IP Address HTTP Default IP Port 1 65535 80 HTTPS Device Certiﬁcate FTP Default IP Port 1 65535 21 Timeout for HTTP FTP Requests 1 299 30 Specify the amount of time before the server connection stops Retries for HTTP FTP Requests 1 299 3 Set the number of retries to connect to the HTTP FTP server Note An asterisk next to a value indicates the factory default setting USB Menu item Descr...

Страница 62: ...ters using either Windows or Macintosh operating systems When set to Off the printer ﬁlters PostScript print jobs using the standard protocol Enable USB Port Disable Enable Enable the standard USB port Note An asterisk next to a value indicates the factory default setting Restrict external network access Menu item Description Restrict external network access Off On Restrict access to network sites...

Страница 63: ...work Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu SE Menu Device Menu Control access to the printer menus Manage Permissions Device Management Remote Management Firmware Updates Import Export All Settings Out of Service Erase Embedded Web Server Access Control access to the printer management options Local Accounts Menu item Description Add User User Name Password U...

Страница 64: ...ect Alternate Name Set the default values for generated certiﬁcates Device Certiﬁcates Generate delete or view device certiﬁcates Manage CA Certiﬁcates Load delete or view Certiﬁcate Authority CA certiﬁcates Login Restrictions Menu item Description Login failures 1 10 3 Specify the number of failed login attempts before the user gets locked out Failure time frame 1 60 minutes 5 Specify the time fr...

Страница 65: ...ed off then all conﬁdential jobs held in the printer memory are deleted Repeat Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for a print job that you want to repeat Verify Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer prints a copy for the user to examine its quality before printing the remaining copies Reserve Job Expiration...

Страница 66: ...rinter No Effect may make access to the printer impossible when the required security information is unavailable Minimum Password Length 0 32 Specify the password length Note An asterisk next to a value indicates the factory default setting Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus Device Menu item Description Device Informat...

Страница 67: ...s settings on the printer Note This menu item appears only in network printers or printers connected to print servers Wi Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi Fi Direct Note This menu item appears only when Enable Wi Fi Direct is set to On Troubleshooting Menu item Description Print Quality Test Pages Print sample pages t...

Страница 68: ...u click Custom Supply Notiﬁcations 4 Select a notiﬁcation for each supply item 5 Apply the changes Setting up e mail alerts Conﬁgure the printer to send e mail alerts when supplies are low when paper must be changed or added or when there is a paper jam 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP ...

Страница 69: ...supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components It can also affect warranty coverage Damage caused by the use of third party parts and supplies is not covered by the warranty All life indicators are designed to function wit...

Страница 70: ...100E 55B200E 55B300E 55B400E 55B500E 55B600E High yield Corporate Return Program toner cartridge2 55B1H0E 55B2H0E 55B3H0E 55B4H0E 55B5H0E 55B6H0E Extra high yield Corporate Return Program toner cartridge1 2 55B1X0E 55B2X0E 55B3X0E 55B4X0E 55B5X0E 55B6X0E 1 Supported only in the Lexmark MS431 printer model 2 Available only for contract managed printers For more information contact your Lexmark repr...

Страница 71: ...4X00 B345X00 B346X00 Supported only in the Lexmark B3442 printer model Lexmark B3340 and B3442 regular toner cartridges Item Worldwide High yield regular toner cartridge1 B340HA0 Extra high yield regular toner cartridge2 B340XA0 1 Supported only in the Lexmark B3340 printer model 2 Supported only in the Lexmark B3442 printer model Ordering an imaging unit Extremely low print coverage for extended ...

Страница 72: ...ing unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Maintain the printer 72 ...

Страница 73: ...4 Unpack the new toner cartridge 5 Shake the toner cartridge to redistribute the toner Maintain the printer 73 ...

Страница 74: ...sert the imaging unit 8 Close the door Replacing the imaging unit 1 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintain the printer 74 ...

Страница 75: ...2 Remove the used imaging unit Maintain the printer 75 ...

Страница 76: ...toner cartridge until it clicks into place Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Maintain the printer 76 ...

Страница 77: ...r Replacing the tray 1 Remove the used tray 2 Unpack the new tray 3 Insert the new tray Replacing the pick roller assembly 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer Maintain the printer 77 ...

Страница 78: ...3 Open the front door 4 Remove the imaging unit 5 Close the front door 6 Remove the tray Maintain the printer 78 ...

Страница 79: ...7 Position the printer on its side 8 Remove the used pick roller assembly 9 Unpack the new pick roller assembly Note To avoid contamination make sure that your hands are clean Maintain the printer 79 ...

Страница 80: ...unit 14 Close the front door 15 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 16 Turn on the printer Maintain the printer 80 ...

Страница 81: ...r 1 Remove the tray and then remove the used separator roller 2 Unpack the new separator roller Note To avoid contamination make sure that your hands are clean 3 Insert the new separator roller 4 Insert the tray Maintain the printer 81 ...

Страница 82: ...ter before proceeding Notes Perform this task after every few months Damage to the printer caused by improper handling is not covered by the printer warranty 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Wipe th...

Страница 83: ...3 Open the front door 4 Remove the imaging unit 5 Close the front door 6 Remove the tray Maintain the printer 83 ...

Страница 84: ...7 Position the printer on its side 8 Remove the pick roller assembly 9 Apply isopropyl alcohol to a soft lint free cloth and then wipe the pick roller assembly Maintain the printer 84 ...

Страница 85: ...it 14 Close the front door 15 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 16 Turn on the printer Maintain the printer 85 ...

Страница 86: ... sided printing is the default setting in the print driver Print multiple pages on a single sheet of paper Use the preview feature to see how the document looks like before printing it Print one copy of the document to check its content and format for accuracy Moving the printer to another location CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may require two o...

Страница 87: ...e time Always use the handholds on the printer to lift it Any cart used to move the printer must have a surface able to support the full footprint of the printer Any cart used to move the hardware options must have a surface able to support the dimensions of the options Keep the printer in an upright position Avoid severe jarring movements Make sure that your ﬁngers are not under the printer when ...

Страница 88: ...rinted correctly on page 92 Folded or wrinkled paper on page 93 Gray background on page 94 Horizontal light bands on page 104 Incorrect margins on page 96 Light print on page 96 Mottled print and dots on page 98 Paper curl on page 99 Print crooked or skewed on page 101 Repeating defects on page 110 Solid black pages on page 102 Text or images cut off on page 103 Toner easily rubs off on page 104 V...

Страница 89: ...Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Is the printer printing blank o...

Страница 90: ...shake the imaging unit to redistribute the toner d Insert the imaging unit e Print the document Is the printer printing blank or white pages Go to step 3 The problem is solved Step 3 Replace the toner cartridge Is the printer printing blank or white pages Go to step 4 The problem is solved Step 4 Replace the imaging unit Is the printer printing blank or white pages Contact customer support The pro...

Страница 91: ... step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print dark Go to step 4 The problem is solved Ste...

Страница 92: ...ality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Is the print dark Go to step 8 The problem is solved Step 8 a Replace the imaging unit b Print the document Is the print dark Contact customer support The problem is solved Fine lines are not printed correctly Note Before solv...

Страница 93: ...not printed correctly Contact customer support The problem is solved Folded or wrinkled paper Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Le...

Страница 94: ... Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the paper folded or wrinkled Contact customer support The problem is solved Gray background Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action ...

Страница 95: ...s Go to step 4 The problem is solved Step 4 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the documen...

Страница 96: ...oblem is solved Go to step 3 Step 3 a Depending on your operating system specify the paper size from the Printing Preferences or Print dialog Note Make sure that the setting matches the paper loaded b Print the document Are the margins correct The problem is solved Contact customer support Light print Note Before solving the problem print the Print Quality Test Pages From the control panel navigat...

Страница 97: ...t light Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print light Go to step 4 The problem...

Страница 98: ... Go to step 6 The problem is solved Step 6 a Check the status of the toner cartridge From the control panel navigate to Settings Reports Device Device Statistics b From the Supply Information section of the pages printed check the status of the toner cartridge Is the toner cartridge near end of life Go to step 7 Contact customer support Step 7 a Replace the toner cartridge b Print the document Is ...

Страница 99: ...the control panel navigate to Settings Reports Device Device Statistics b From the Supply Information section of the pages printed check the status of the imaging unit Is the imaging unit near end of life Go to step 4 Contact customer support Step 4 a Replace the imaging unit b Print the document Is the print mottled Contact customer support The problem is solved Paper curl Note Before solving the...

Страница 100: ...d Step 4 a Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the paper curled Go to step 5 The problem is solved Step 5 a Remove...

Страница 101: ...Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the print crooked or skewed Go to step 3 The problem is solved Step 3 a Check if the paper loaded is supported Note If paper is not supported then load a supported paper b Print the document Is the print crooked or skewed Contact customer support The problem is solv...

Страница 102: ...Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Is the printer printing solid black pages Go to step 3 The problem is solved Step 3 ...

Страница 103: ...t Are text or images cut off Go to step 2 The problem is solved Step 2 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future pri...

Страница 104: ...rtridge is not supported then install a supported one b Print the document Does toner easily rub off Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray ...

Страница 105: ...pose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Do horizontal light bands appear on prints Go to step 3 The problem is solved Step 3 a Replace the imaging unit b Prin...

Страница 106: ... From the Supply Information section of the pages printed check the status of the toner cartridge Do vertical light bands appear on prints Go to step 3 The problem is solved Step 3 a Replace the toner cartridge b Print the document Do vertical light bands appear on prints Contact customer support The problem is solved Vertical white lines Note Before solving the problem print the Print Quality Tes...

Страница 107: ...e to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do vertical white lines appear on prints Contact customer support The problem is solved Vertical dark bands Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the...

Страница 108: ... printer and move the printer if necessary b Print the document Do vertical dark bands appear on prints Contact customer support The problem is solved Vertical dark lines or streaks Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the ...

Страница 109: ...ort The problem is solved Vertical dark streaks with print missing Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the ...

Страница 110: ...non touch screen printer models press to navigate through the settings Action Yes No Step 1 Using the Print Quality Test Pages check if the distance between the repeating defects is equal to any of the following Imaging unit 96 mm 3 78 in 37 7 mm 1 48 in Toner cartridge 43 5 mm 1 71 in 37 5 mm 1 48 in Transfer roller 52 mm 2 05 in Fuser 79 8 mm 3 14 in 62 5 mm 2 46 in Does the distance between the...

Страница 111: ...splay c Print the document Is the document printed The problem is solved Go to step 3 Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print the document Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about ...

Страница 112: ... Operations Quiet Mode b Print the document Is the printer printing slow Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the print resolution from the Printing Preferences or Print dialog b Set the resolution to 600 dpi c Print the document Is the printer printing slow Go to step 4 The problem is solved Step 4 a From the control panel navigate to Settings Pri...

Страница 113: ...panel navigate to Settings Paper Media Conﬁguration Media Types Note Rough paper textures and heavy paper weights may print more slowly b Print the document Is the printer printing slow Go to step 7 The problem is solved Step 7 Remove held jobs Is the printer printing slow Go to step 8 The problem is solved Step 8 a Make sure that the printer is not overheating Notes Allow the printer to cool down...

Страница 114: ...he problem is solved Go to step 3 Step 3 a Check if the trays are linked For more information see Linking trays on page 22 b Print the document Is the document printed from the correct tray The problem is solved Contact customer support Conﬁdential and other held documents do not print Action Yes No Step 1 a From the control panel check if the documents appear in the Held Jobs list Note If the doc...

Страница 115: ...the documents Are the documents printed The problem is solved Contact customer support The printer is not responding Action Yes No Step 1 Check if the power cord is connected to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily acces...

Страница 116: ...rt the cables to the correct ports Step 6 Turn off the printer install the hardware options and then turn on the printer For more information see the documentation that came with the option Is the printer responding The problem is solved Go to step 7 Step 7 Install the correct print driver Is the printer responding The problem is solved Go to step 8 Step 8 Turn off the printer wait for about 10 se...

Страница 117: ...xplorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is working Is the network connection working Go to step 5 Contact your administrator Step 5 Make sure that the cable connections to the printer and print...

Страница 118: ...p 3 Step 3 Connect to the correct Wi Fi network For more information see Connecting the printer to a Wi Fi network on page 25 Can the printer connect to the Wi Fi network The problem is solved Go to step 4 Step 4 Check the wireless security mode From the control panel navigate to Settings Network Ports Wireless Wireless Security Mode Is the correct wireless security mode selected Go to step 6 Go t...

Страница 119: ... part installed in the printer Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third party supplies or parts are u...

Страница 120: ... select Continue 4 To clear the message press and hold X and simultaneously for 15 seconds Note If you are unable to reset the supply usage counters then return the item to the place of purchase Clearing jams Avoiding jams Load paper properly Make sure that the paper lies ﬂat in the tray Correct loading of paper Incorrect loading of paper Do not load or remove a tray while the printer is printing ...

Страница 121: ...gn the paper edges before loading Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure that the paper size and type are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages wi...

Страница 122: ...tions 1 Standard bin 2 Multipurpose feeder 3 Trays 4 Duplex unit 5 Rear door Paper jam in the standard bin Remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 122 ...

Страница 123: ...Note Make sure that all paper fragments are removed 3 Close the multipurpose feeder 4 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Troubleshoot a problem 123 ...

Страница 124: ...ose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Troubleshoot a problem 124 ...

Страница 125: ...inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed 7 Insert the imaging unit 8 Close the door Troubleshoot a problem 125 ...

Страница 126: ...9 Open the multipurpose feeder 10 Flex fan and align the paper edges before loading 11 Reload paper Troubleshoot a problem 126 ...

Страница 127: ...e tray 2 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Troubleshoot a problem 127 ...

Страница 128: ...blems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 4 Remove the jammed paper CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed Troubleshoot a problem 128 ...

Страница 129: ... The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 8 Remove the jammed paper Note Make sure that all paper fragments are removed 9 Close the rear door 10 Remove the optional tray 11 Remove the jammed paper Troubleshoot a problem 129 ...

Страница 130: ... the tray Paper jam in the duplex unit 1 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Troubleshoot a problem 130 ...

Страница 131: ...blems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 3 Remove the jammed paper CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed Troubleshoot a problem 131 ...

Страница 132: ... the imaging unit 5 Close the door 6 Remove the tray 7 Push the duplex unit latch to open the duplex unit 8 Remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 132 ...

Страница 133: ...f the printer before accessing or touching interior areas of the printer 2 Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Troubleshoot a problem 133 ...

Страница 134: ...e hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 4 Remove the jammed paper Note Make sure that all paper fragments are removed 5 Close the rear door 6 Insert the imaging unit 7 Close the front door Troubleshoot a problem 134 ...

Страница 135: ...ﬁguration Paper Size Type b Send the print job Does the envelope seal when printing Contact customer support The problem is solved Collated printing does not work Action Yes No Step 1 a From the control panel navigate to Settings Print Layout Collate b Set Collate to On 1 2 1 2 1 2 and then press c Print the document Is the document collated correctly The problem is solved Go to step 2 Step 2 a Fr...

Страница 136: ... the trays link correctly The problem is solved Go to step 2 Step 2 a From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type b Set the paper size and paper type to match the paper loaded in the linked trays c Print the document Do the trays link correctly The problem is solved Go to step 3 Step 3 a Make sure that Tray Linking is set to Automatic For more information se...

Страница 137: ... Type b Set the correct paper size and type c Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Do paper jams occur frequently Contact customer support The problem is solved Jammed pages a...

Страница 138: ...e and serial number Go to http support lexmark com to receive e mail or chat support or browse through the library of manuals support documentation drivers and other downloads Technical support via telephone is also available In the U S or Canada call 1 800 539 6275 For other countries or regions go to http support lexmark com Troubleshoot a problem 138 ...

Страница 139: ... These efficiencies result in fewer greenhouse emissions energy savings and natural resource savings Lexmark also offers recycling of packaging components in some countries or regions For more information go to www lexmark com recycle and then choose your country or region Information on available packaging recycling programs is included with the information on product recycling Lexmark cartons ar...

Страница 140: ...nufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in con...

Страница 141: ...d use is strictly prohibited PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates th...

Страница 142: ...yl ethers in concentrations exceeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in the Rule Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to...

Страница 143: ...Temperature information Ambient operating temperature 10 to 32 2 C 50 to 90 F Shipping temperature 40 to 40 C 40 to 104 F Storage temperature and relative humidity 40 to 40 C 40 to 104 F 8 to 80 RH Laser notice The printer is certiﬁed in the U S to conform to the requirements of DHHS 21 CFR Chapter I Subchapter J for Class I 1 laser products and elsewhere is certiﬁed as a Class I laser product con...

Страница 144: ...1 The power consumption levels listed in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Values are subject to change See www lexmark com for current values Sleep Mode This product is designed with an energy saving mode called Sleep Mode The Sleep Mode saves energy by lowering power consumption during extended periods o...

Страница 145: ...units of Watts the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage The total product energy usage is the sum of each mode s energy usage Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models If in doubt as to whether your model is a wireless model go to http su...

Страница 146: ...and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the...

Страница 147: ...VCCI B European Community EC directives conformity This product is in conformity with the protection requirements of EC Council directive 2014 53 EU on the approximation and harmonization of the laws of the Member States relating to radio equipment The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark ...

Страница 148: ...l This product satisﬁes the Class B limits of EN 55022 and EN55032 and safety requirements of EN 62368 1 STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS LEXMARK LED PRINTERS AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International Inc Lexington KY This limited warranty applies to the United States and Canada For customers outside the U S refer to the country speciﬁc warranty informa...

Страница 149: ...y service and or replacement Lexmark may update the ﬁrmware in your printer to the latest version Firmware updates may modify printer settings and cause counterfeit and or unauthorized products supplies parts materials such as toners and inks software or interfaces to stop working Authorized use of genuine Lexmark products will not be impacted Before you present this product for warranty service r...

Страница 150: ...atsoever will be limited to the amount you paid for the product that caused the damages This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS LOST SAVINGS INCIDENTAL DAMAGE OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES This is tr...

Страница 151: ...acting customer support 138 control panel using 10 crooked print 101 customer support contacting 138 cut off images 103 cut off text 103 D dark print 90 deactivating Wi Fi network 29 documents printing from a computer 32 from a mobile device 32 dots on print 98 E emission notices 141 145 147 enabling Wi Fi Direct 28 envelope seals when printing 135 environmental settings 86 erasing printer memory ...

Страница 152: ...6 multipurpose feeder loading 21 N noise emission levels 141 Non Lexmark supply 119 non volatile memory 31 erasing 30 notices 141 142 143 144 145 147 O ordering supplies imaging unit 71 toner cartridge 69 P paper letterhead 13 preprinted forms 13 selecting 11 unacceptable 12 paper characteristics 11 paper curl 99 paper guidelines 11 paper jam in the rear door 133 in trays 127 paper jam in the dupl...

Страница 153: ...rk packaging 139 Lexmark products 139 removing paper jam in the duplex unit 130 in the multipurpose feeder 123 in the rear door 133 in trays 127 repeating defects on print 110 Replace cartridge printer region mismatch 119 replacing parts pick roller assembly 77 tray 77 tray separator roller 81 replacing supplies imaging unit 74 toner cartridge 71 reports viewing 69 resetting supply usage counters ...

Страница 154: ...with print missing 109 vertical light bands 105 vertical white lines 106 U Universal paper conﬁguring the settings 19 unlinking trays 22 updating ﬁrmware 24 USB printer port 18 using genuine Lexmark parts and supplies 69 using the control panel 10 V vertical dark bands 107 vertical dark lines on prints 108 vertical dark streaks 109 vertical light bands 105 vertical streaks on prints 108 vertical w...

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