Clearing jams
Jam error messages appear on the printer control panel display and include the area of the printer where the jam
occurred. When there is more than one jam, the number of jammed pages is displayed.
Note:
Jam recovery is set to Auto by default. When jam recovery is set to Auto, the memory that holds the image of
the page may be re-used after the page is printed if the memory is needed for another use. This can occur before the
paper exits the printer. Therefore, a jammed page may or may not be reprinted, depending on the overall memory
usage in the printer.
Avoiding jams
The following hints can help you avoid jams:
Paper tray recommendations
•
Make sure the paper lies flat in the tray.
•
Do not remove a tray while the printer is printing.
•
Do not load a tray while the printer is printing. Load it prior to printing, or wait for a prompt to load it.
•
Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
•
Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing too
tightly against the paper or envelopes.
•
Push the tray in firmly after loading paper.
Paper recommendations
•
Use only recommended paper or specialty media.
•
Do not load wrinkled, creased, damp, bent, or curled paper.
•
Flex, fan, and straighten paper before loading it.
•
Do not use paper that has been cut or trimmed by hand.
•
Do not mix paper sizes, weights, or types in the same stack.
•
Make sure all sizes and types are set correctly in the printer control panel menus.
•
Store paper per the manufacturer's recommendations.
Identifying jams in the paper path
The following illustration shows the path that paper travels through the printer. The path varies depending on the
input source (tray or feeder) and depending on whether a duplex (two-sided) print job is being sent.
Clearing jams
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