If
possible,
be
at
your
computer
when
you
call.
Have
the
following
information
available:
v
Machine
type
and
model
v
Serial
numbers
of
your
hardware
products
v
Description
of
the
problem
v
Exact
wording
of
any
error
messages
v
Hardware
and
software
configuration
information
Using
other
services
If
you
travel
with
your
computer
or
relocate
it
to
a
country
where
your
desktop
or
notebook
computer
machine
type
is
sold,
your
computer
might
be
eligible
for
International
Warranty
Service,
which
automatically
entitles
you
to
obtain
warranty
service
throughout
the
warranty
period.
Service
will
be
performed
by
service
providers
authorized
to
perform
warranty
service.
Service
methods
and
procedures
vary
by
country,
and
some
services
might
not
be
available
in
all
countries.
International
Warranty
Service
is
delivered
through
the
method
of
service
(such
as
depot,
carry-in,
or
on-site
service)
that
is
provided
in
the
servicing
country.
Service
centers
in
certain
countries
might
not
be
able
to
service
all
models
of
a
particular
machine
type.
In
some
countries,
fees
and
restrictions
might
apply
at
the
time
of
service.
To
determine
whether
your
computer
is
eligible
for
International
Warranty
Service
and
to
view
a
list
of
the
countries
where
service
is
available,
go
to
http://www.lenovo.com/support,
click
Warranty
,
and
follow
the
instructions
on
the
screen.
For
technical
assistance
with
the
installation
of
or
questions
related
to
Service
Packs
for
your
preinstalled
Microsoft
Windows
product,
refer
to
the
Microsoft
Product
Support
Services
Web
site
at
http://support.microsoft.com/directory
or
you
can
contact
the
Customer
Support
Center.
Some
fees
might
apply.
Purchasing
additional
services
During
and
after
the
warranty
period,
you
can
purchase
additional
services,
such
as
support
for
hardware,
operating
systems,
and
application
programs;
network
setup
and
configuration;
upgraded
or
extended
hardware
repair
services;
and
custom
installations.
Service
availability
and
service
name
might
vary
by
country
or
region.
For
more
information
about
these
services,
go
to
the
Lenovo
Web
site
at:
http://www.lenovo.com
74
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Guide
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