8. Troubleshooting
page 61
LaCie Bigger Disk Extreme with Triple Interface
User’s Manual
The Problem
The drive is working
slowly.
The drive is not running
noticeably faster when
connected via FireWire
800.
The drive turns on and off
when you turn your
computer on and off.
Questions to Ask
Is the LaCie Bigger Disk Extreme
with Triple Interface connected
directly to the host computer?
Are you running Windows 2000
and have you installed the
Windows 2000 Service Pack 4?
Is the drive connected via the
FireWire 800 9-to-9-pin cable to
the a FireWire 800 port?
Possible Solutions
Make sure that your LaCie Bigger Disk Extreme with Triple
Interface is connected directly to the computer (see section
3.2. Connecting The Interface Cable
for more information).
For best performance, avoid daisy-chain configurations and
connect devices directly to the computer. For more infor-
mation, see section
5.3. Optimizing FireWire Performance
.
In order to operate FireWire 800 devices under Windows
2000, the Service Pack 4 update must be installed. This is a
free download offered on Microsoft’s Web site. If not, you
will need to use the FireWire 400 interface or use a
FireWire 800 9-to-6-pin cable (sold separately).
To acheive the high transfer rates of the FireWire 800
standard, you must have the drive connected, using the
FireWire 800 9-to-9-pin cable, to a FireWire 800 port on
another device or computer. For the best performance and
reliabiltiy, connect your LaCie Bigger Disk Extreme with
Triple Interface directly to a computer’s FireWire 800 port
using the LaCie 9-to-9-pin cable provided with your drive.
This is normal. Your drive has an autoswitching power feature, which means that if your drive is
connected to your computer, turning the computer on will automatically turn the drive on.
Likewise, turning the computer off will automatically turn the drive off. If you wish to power off
the drive while it is connected to your computer, first make sure that your computer is not
accessing the drive and then follow the steps in section
3.4. Disconnecting Your LaCie Drive
.
After you have disconnected the drive, push the blue On/Off button on the front of the drive to
turn the drive off.
