8. Troubleshooting
page 58
LaCie Bigger Disk Extreme with Triple Interface
User’s Manual
The Problem
Error messages under
Mac OS 10.x.
Unplanned shutdown.
Mac OS 10.3.x “hangs”
when you connect a
LaCie Bigger Disk
Extreme with Triple
Interface.
The drive turns on and off
when you turn your
computer on and off.
Questions to Ask
Did you get an “Error –50”
message while copying to a FAT
32 volume?
Did you get an error message
telling you that the drive has
been disconnected when coming
out of sleep mode?
Are you having problems getting
your FireWire device to be
recognized?
Did you have an improper
shutdown, forced restart or
power interuption?
Is the drive formatted as a NTFS
volume?
Possible Solutions
When copying files or folders from Mac OS 10.x to a FAT
32 volume, certain characters cannot be copied. These
characters include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of
characters are not being used.
Simply ignore this message. The drive will remount to the
desktop. LaCie drives conserve power by spinning down
when you set your computer to sleep mode, and when the
computer is “woken” from sleep, it does not give the drive
enough time to spin-up from its sleep mode.
If you are having problems with your FireWire connection
under Mac OS 10.2.x, upgrade to the latest version.
If this happens and you are running Mac OS 10.x, you can
utilize Apple’s Disc Utility to check the status of the drive and
recover from such an event. Please refer to Apple’s Web site
article:
Mac OS X: About Using Disc Utility and fsck for File
System Management
.
If the file cluster size is set at 4KB (which is the default setting
under Windows), this may be too small. Reformat the drive
and change the cluster size to 32KB.
This is normal. Your drive has an autoswitching power feature, which means that if your drive is
connected to your computer, turning the computer on will automatically turn the drive on.
Likewise, turning the computer off will automatically turn the drive off. If you wish to power off
the drive while it is connected to your computer, first make sure that your computer is not
accessing the drive and then follow the steps in section
3.4. Disconnecting Your LaCie Drive
.
After you have disconnected the drive, push the blue On/Off button on the front of the drive to
turn the drive off.
