SECTION 12
TROUBLESHOOTING
#BHM-38 & #BHM-38-BW
R.1 September 2021
74
HUSSONG MFG. CO., INC.
KOZY HEAT FIREPLACES
Issue
Cause
Solution
Pilot and burner extinguish
while in operation
No propane in tank
Check propane tank. Refill if necessary.
Incorrect glass assembly
installation
Refer to section
8.1, GLASS FRAME ASSEMBLY
on page 53.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Improper pitch on horizontal
venting
1/4” (6mm) rise for every 12” (305mm) of travel is required on horizontal
venting
Exhaust vent pipe leaking exhaust
gases back into firebox
Check for leaks and repair if necessary.
Excessive draft
A restrictor may need to be installed or modified. Refer to section
11.2.2
VENT RESTRICTION
on page 72.
Soot appears on glass
Improper log placement
Refer to section
8.4, #BH38-500 & #BH38-B501 LOG SET
INSTALLATION
on page 55.
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow more air into
the gas mix. Refer to section
11.2.1, BURNER VENTURI
on page 71.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Flame burns blue and lifts
off burner
Improper venturi setting
The venturi air shutter may need to be closed slightly to allow less air
into the gas mix. Refer to section
11.2.1, BURNER VENTURI
on page
71.
Incorrect vent cap installation
Adjust if necessary.
Blockage or leakage of the vent
system
Check the vent pipes for leaks, and the vent cap for debris. Repair the
vent pipes or remove debris from vent cap, if necessary.
No reaction to command
Battery back batteries or remote
control batteries low
Replace batteries.
No communication between
remote control and IFC module
Reprogram remote control to IFC module. Refer to section
10.2,
INITIALIZE THE CONTROL SYSTEM
on page 64.
A maximum number of failed
ignitions or flame restorations has
been reached
Reset IFC module. Refer to section
10.7, IFC MODULE IGNITION
SEQUENCE
on page 65.
