BioMax2 / KBio2-Online
Installation and Programming Manual
Page
86 of 91
Appendix B. Troubleshooting
1. The BioMax2 / KBio2-Online electronics does not open the session via UDP,
although it is detected via SLK
Using the Kimaldi Localisation Service, select the terminal in question and edit the
network configuration. Make sure that:
- The terminal's IP is properly assigned (there are no duplicities, you obtain
response to ‘ping’). If you are in a network with dynamic IP assignment, set the
‘DHCP’
field of the IP configuration to ‘TRUE’ (
‘01’
).
- The submask and gateway are correctly configured.
- The server's IP is only necessary if DHCP is enabled.
- The Host to contact the
BioMax2 / KBio2-Online
electronics is displayed in the
Remote Host
.field
- The Host contacts the
BioMax2 / KBio2-Online
electronics via its 5501 port in the
case of Bio-OCX UDP and via its 6001 port in the case of UDP-KSP.
- If Bio-OCX UDP is used to contact several
BioMax2 / KBio2-Online
electronics
at the same time, the Host will require a different port for each one. In this case,
configure the Host port in the
Port-RemoteHost
field. Value 0 configures the
suitable port automatically with the limitation that it does not generate events
until the Host has started communications.
If configuration parameters are to be modified, remember to apply them (
)
before assessing their effectiveness. If the DHCP is enabled, IP initialisation may
take several seconds.
2. The FIM module does not recognize the user’s fingerprint.
Biometric devices require some caution:
- When the user identifies, the fingertip skin must be clean, not very dry and not
very humid. The finger tip must be positioned straight at the terminal’s front
panel, so that the center of the fingertip is centered on the sensor.
- Extreme climate conditions (summer or winter) may vary hydrating conditions on
our skin.
- Those people involved in intense manual work (manipulation of water, detergents,
paints, ...) should consider the use of gloves to protect their fingertip skin.