A white zone appears in the Built-in Viewer.
For some computers, if [Start]-[Control Panel]-[Adjust
screen resolution]-[Make text and other items larger or
smaller] is set to “Medium - 125%” or “Larger - 150%”,
some parts of the Internet Explorer may be left white
with no graphics.
N
If this occurs, perform setting as follows.
Set [Start]-[Control Panel]-[Adjust screen
resolution]-[Make text and other items larger or
smaller] to “Smaller - 100% (default)”.
When 3D DNR is used, an afterimage appears.
When you use 3-dimensional noise reduction, in
principle, an afterimage can appear if you shoot a
moving object, however it is not a camera malfunction.
I cannot receive an alarm via TCP/UDP.
The port may be blocked by the Windows Firewall.
N
Execute the following operation for the firewall of
the Windows environment on your PC.
A
Select [Start]-[Control Panel]-[System and
Security].
B
Open [Check firewall status] under [Windows
Firewall].
C
Open the [Advanced] menu and select [Inbound
Rules]-[New Rule].
D
In [New Inbound Rule Wizard], select “port” in
[Rule type].
E
In [Protocols and Ports], enter the port number for
“Specific local ports”.
F
Select “Allow the connection” in [Actions].
G
Select applicable conditions in [Profile].
H
Register any character string for the “Name” in
[Name].
N
For more information on the firewall for the network
you are using or if you are still unable to resolve the
issue with the above operation, please consult your
network administrator or installation technician.
Characters of the file name registered in the FTP
server are garbled.
N
When double-byte characters are to be used for the
file name, make use of an FTP server for which the
character code is EUC-JP.
Videos set to be exported are not saved to my
computer.
N
Run the Internet Explorer as an administrator. You
can perform this as follows.
A
Right-click Internet Explorer.
B
Select [Run as administrator].
The camera pans automatically
When [Auto Cleaning] is set to “ON”, this is not an
abnormality.
N
Check the current settings of [Auto Cleaning].
I cannot perform the PTZ operations.
The network bandwidth may be insufficient.
N
Ensure that there is sufficient network bandwidth,
and operate in “100 M Full”.
Motion and tampering detection setting cannot be
performed.
Settings for motion detection and tampering detection
cannot be specified at the same time. If one of the
detection features (motion detection or tampering
detection) is currently enabled, an error message will
be displayed when you try to enable the other detection
feature.
N
Check the message displayed, set the currently
enabled feature to “OFF”, and perform the
detection setting again.
“Caution : The fan is stopped” appears on the
screen.
The internal fan is abnormal. Please consult your
dealer. Also, stop using this unit and turn off the power.
90
Troubleshooting
Others
