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Jusan Fonomail ProAttendant, Инструкция по установке и программированию

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TELEMAINTENANCE 

68 

10- TELEMAINTENANCE 

 
Telemaintenance may be carried out via Internet or via modem. 

 
10.1 Connection via Internet 

 
If the device for which the telemaintenance operation is to be carried out has a 
public IP address, the connection may be made via Internet. 

•

  Run the “Voice Mail” setup program from the “Voice Mail” programs group. 

The following screen appears. 

 

 

 

•

  Check the “IP Access” box, then type in the public IP address and the 

password, and press 

OK

. The setup program starts automatically. 

 

 

 
 
 

10.2 Connection via Modem 

 
Make sure that the unit’s “MODEM” port (rear panel) is connected to the 
corresponding PBX port and that the serial port marked “COM” is disconnected. 

 

Reboot the unit. 
 

Содержание Fonomail ProAttendant

Страница 1: ...Fonomail ProAttendant Installation and Programming Manual Software version 5 0...

Страница 2: ...ce Mail System Parameters 23 4 3 1 Ring Signals 23 4 3 2 Sequences 24 4 3 3 System Parameters I 25 4 3 4 System Parameters II 27 4 4 Recording the Mailbox Greeting Messages 28 4 4 1 Recording Messages...

Страница 3: ...e and Rename Files 60 8 2 4 1 Files in the PC 60 8 2 4 2 Files in the Unit Voice System 60 9 MAINTENANCE 61 9 1 Backup and Restore 61 9 1 1 Backup 61 9 1 2 Restore 61 9 2 Signal and Ring Signal Levels...

Страница 4: ...and built in modem as standard and optionally may also may be equipped with an SMS feature 1 1 Connections Diagram The supplied CompactFlash card must be installed before connecting to the mains Optio...

Страница 5: ...e cover Connect the aerial to the rear o f the external SMS unit Connect the power adapter to the mains Reboot the Voice Mail unit Before switching on the unit the aerial must be connected 1 3 Start U...

Страница 6: ...luggable equipment the socket outlet shall be installed near the equipment and shall be easily accesible The Power LED turns green Wait while the unit starts up The Status LED turns green to indicate...

Страница 7: ...ion will light followed a few seconds later by the STATUS LED indicating that the unit has started up correctly Make sure there are no applications open in the PC Insert the CD ROM supplied with the u...

Страница 8: ...b directory click Next and installation will begin When the process has finished you will be asked to select the PC application language Once installation is finished a message indicating that the com...

Страница 9: ...nd the system date and time will be taken from the PC in which installation is made This may be modified later by starting the Voice Mail program and unchecking the box and then modifying these parame...

Страница 10: ...screen will appear Type in the values for the following parameters Attendant Transfer Seq Sequence to be dialed to transfer a call to the operator Use T for DTMF dialing P for pulse dialing R for Fla...

Страница 11: ...c Callback see section 6 5 Mailbox Generation Wizard Click this box to activate the mailbox setup program Each new user will receive a message notification by telephone and on calling the voice mail...

Страница 12: ...ent from and until and the two columns on the right represent the midday break This configuration may be undertaken in more detail at a later stage see section 6 2 Click Next The following screen in w...

Страница 13: ...ARD 13 The Configuration Wizard automatically downloads these values to the unit as shown in the following screen Standard configuration is now complete The following screen shows the list of mailboxe...

Страница 14: ...n to an external voice mail unit is setup in the PBX 4 1 Mailbox Management The Setup program allows you to create modify and delete the unit s mailboxes Go into the Mailboxes menu on the main screen...

Страница 15: ...t created during installation it may be created at a later date from the System Parameters screen See 4 3 3 4 1 2 Creating New Mailboxes Click New to create new mailboxes The following screen appears...

Страница 16: ...Some functions may be modified via the web as well These functions are indicated by the icon Select the mailbox you wish to setup and click Edit 4 1 3 1 Basic User Name Type in the name of the extens...

Страница 17: ...ized by the owner for the greeting message that asks callers to leave a message in the mailbox 4 1 3 2 Advanced Do Not Disturb This parameter may be activated deactivated from a telephone When activat...

Страница 18: ...ated For the Day Night and Break fields described hereafter various different programs may be selected to establish a particular result For normal voice mail use it is recommended to use the default p...

Страница 19: ...messages Details Click Details to obtain the date time and origin of the message The Caller ID is shown if the PBX protocol allows it 4 1 3 4 Notification This screen is used to setup the message noti...

Страница 20: ...lay DTMF2 This is a special notification used when the system needs two different notification modes RS232 Used when the unit is PBX integrated via a serial channel The PBX informs the extension that...

Страница 21: ...cessary to add the prefix for outgoing calls when programming the remote notification number as the system takes this value from the configuration parameters Copy to Active This type of notification s...

Страница 22: ...istened to or deleted the message it becomes listened to or deleted for all group members Various capture groups are generated by default Distribution Each group member receives and acts upon the mess...

Страница 23: ...he parameters related to the Voice Mail system 4 3 1 Ring Signals Click Ring Signals and the following screen appears This screen allows for the adjustment of the Ring Signal detection parameters for...

Страница 24: ...um Minimum Off Time Time interval corresponding to 20 of the actual measured value for the absence of tone Repetitions Number of times that the unit verifies the tone it finds on calling the required...

Страница 25: ...Pilot light on the extension Change of dialing tone Message on the telephone s display The next two parameters Alternative Message Notification and Alternative Message De notification correspond to t...

Страница 26: ...he unit is required to send e mails Maximum Message Duration Secs This is the maximum duration of the messages left in the mailbox This parameter is global for all mailboxes When selecting this value...

Страница 27: ...from the mailboxes screen Mailbox Configuration Wizard Click this box to enable the welcome mode feature for new voice mail users The new mailbox receives notification of a message and on consulting...

Страница 28: ...e language assigned by default during the creation of the mailboxes Once the different folders parameters have been completed the Save option allows these input values to be sent to the unit for confi...

Страница 29: ...g interface used for this feature is the client interface Outlook Lotus Notes Eudora if SMTP compatible Messages left in the mailbox may be listened to via PC using Windows Media Player However a soft...

Страница 30: ...ask Subnet mask associated to the IP address which allows the segment where the voice server is located to be identified Router Address Router IP address on the same network as the voice server which...

Страница 31: ...s in the header so that the GreCo program is able to contact the unit and mark read messages first via local IP or via the public IP Note In order to access the setup and administration functions via...

Страница 32: ...ce re boots automatically every 24 hours at the programmed time if this parameter is active a search for new e mails will be done every 24 hours Email User Account Unit s Email User Account name Optio...

Страница 33: ...screen is used to setup the message notification options such as the type of notification to be used according to the time of day For each notification type it is possible to setup a schedule a delay...

Страница 34: ...e notification takes place on the extension and the user is additionally able to delete protect or forward the message to another mailbox Make sure there are no applications running in the PC Insert t...

Страница 35: ...wing screen appears select Yes I want to restart my computer now to completely end the operation The unified messaging feature is now fully operational GReCo may be installed in a language different t...

Страница 36: ...the week and the time Thus a different program may be used for each of the Day Night and Break modes respectively These modes are also customizable for each port which enables different programs to b...

Страница 37: ...schedules through the maintenance program via telephone 6 2 2 Weekly Schedule Select the Maintenance menu from the main screen then select the Weekly Schedule option and either Winter or Summer depend...

Страница 38: ...ch day of this standard week have been defined including the column Holidays click Send and the port or ports to which it is wished to apply this schedule Click Close to return to the main screen 6 2...

Страница 39: ...ously defined In a single level the system allows up to 12 options numbers 0 to 9 and plus the Time Out event which corresponds to the absence of selection by the caller Up to 10 levels are available...

Страница 40: ...ge the menu language Message None Parameter Language Options Fixed return to menu Note This option implies that the automatic attendant messages are recorded both in the default language and the propo...

Страница 41: ...ame if they wish to be included in the ABC directory Click on the Day Night and Break icons to switch between the modes of a particular level Click on the Pages button to switch between the different...

Страница 42: ...ic Attendant Go into the Maintenance menu and select the System Parameters option In this section the parameters related to the automatic attendant are described 6 4 1 Dialing Times This screen allows...

Страница 43: ...line is lower than the Minimum Audio Level to determine if there is silence on the line Continuous Tone Duration Minimum detection time of a line signal higher than the Minimum Audio Level to determin...

Страница 44: ...actual measured value for the presence of busy tone Maximum Minimum Off Time Time interval corresponding to 20 of the actual measured value for the absence of busy tone Repetitions Number of times th...

Страница 45: ...imum Minimum On Time Time interval corresponding to 20 of the actual measured value for the presence of tone Maximum Minimum Off Time Time interval corresponding to 20 of the actual measured value for...

Страница 46: ...which allows to know exactly the emitted values See Chapter 9 Maintenance 6 4 4 Sequences The following characters are used to define the dialing sequences The 16 DTMF characters T for DTMF dialing P...

Страница 47: ...mbered by 2 3 4 5 or 6 digits respectively 6 4 5 System Settings I Rings to Answer This field is only valid if the Repetitions parameter of the Ring Signals screen is set to 1 Select the number of rin...

Страница 48: ...ed transfer type is possible 6 5 Automatic Attendant Voice Mail Port Management Thanks to the Voice Mail protocol the ports are not reserved for exclusive auto attendant or voice mail use For a given...

Страница 49: ...e a message in the mailbox 4 0 to contact the operator 6 MB_MENU_CB 1 11 Press 1 to reach the back up extension 3 2 For your call to be returned 4 9 to leave a message in the mailbox 4 0 to contact th...

Страница 50: ...s like MBENTRY 7 If the mailbox owner s name has been recorded in the ABC directory this message will be Extension number x name x 8 It is possible that several mailboxes use the same Call forward ext...

Страница 51: ...automatic attendant In the main window click the Reports menu and then select Statistics and the following screen appears The 0 to 9 and options are associated to keys 0 to 9 and The Time Out counter...

Страница 52: ...ess 12 04 07 08 52 38 192 168 0 208 Previous IP Access 30 03 07 12 13 10 192 168 0 50 Mailboxes Created 91 Mailboxes Used 9 REGISTER Incoming Messages 24 Total SMS sent 0 E mail notifications 2 AA ACT...

Страница 53: ...r of e mail notifications Total Calls Number of calls attended by the auto attendant Abandoned Calls Calls attended by the auto attendant which hang up during the message Operator Calls Calls directed...

Страница 54: ...D SETUP To use the Music on Hold feature connect the unit s MoH port rear panel to the PBX s external music input channel The unit comes with pre recorded music named MUSIC_ON_HOLD To use alternative...

Страница 55: ...g screen appears Click the Connect button and the Message Manager Connection window opens Select the preferred connection from among Serial Port Access Select the COM port IP Access Enter the unit s I...

Страница 56: ...omes available again 8 2 1 Message and Music Folders in the Unit The Message Manager window is split into 2 halves The right hand side displays the system of folders stored in the unit By default only...

Страница 57: ...odes Day Night Break Mailboxes Messages For each mailbox there are tour possible associated messages A Greeting B Greeting C Greeting and the User name Double click the folder and the following screen...

Страница 58: ...8 KHz 8 bits mono o WAV PCM 8 KHz 16 bits mono The volume level may be compared with that of a supplied reference file Double click the file and select Play sample audio to compare volume level then...

Страница 59: ...stem section of the screen or select the file click and the Upload button Wait while the file is uploaded 8 2 3 Download a Sound File Open the folder in which the file is to be copied in the PC sectio...

Страница 60: ...file click Delete To change the filename click Rename 8 2 4 2 Files in the Unit Voice System Select the file click the right Mouse button and the following screen appears To listen to the file click...

Страница 61: ...is stored on the uni t Comapct Flash card This operation may require various minutes 9 1 2 Restore The unit restores the configuration automatically For manual operation consult the installer 9 2 Sign...

Страница 62: ...the Signal Level Graph option Choose the graph scale 10 or 2 seconds depending on the tone to be analyzed Click OK Select the port connected to the PBX Click the Pickup key Click the Dial key Type T...

Страница 63: ...e graph will correspond to this special tone Click the Stop key to freeze the graphic image Two vertical bars that can be moved with the mouse allow the measurement of the ON and OFF signals Click one...

Страница 64: ...an extension dial the number of the extension to which the unit is connected Click the Start key Click the Stop key to freeze the graphic image Two vertical bars that can be moved with the mouse allo...

Страница 65: ...Various System Parameters Go into the Maintenance menu and select the System Parameters option Click Ports Play Volume This is the volume level at which messages are played Default value is 8 and the...

Страница 66: ...them using the tools available for such an operation Section 6 1 6 2 The system works messages can be left but when trying to hear them they do not exist Message was never recorded Check Minimum Audio...

Страница 67: ...elect the Open Register File option from the File menu and assign a name to the Register file Press the Debog ON button Select Open log File from the File menu and assign a name to the register file T...

Страница 68: ...ion may be made via Internet Run the Voice Mail setup program from the Voice Mail programs group The following screen appears Check the IP Access box then type in the public IP address and the passwor...

Страница 69: ...ust be installed in a PC equipped with an internal or external modem It is mandatory to activate your modem s loudspeaker and to ensure that the PBX extension connected to Port 1 of the Voice Mail uni...

Страница 70: ...back numbers Click Dial The local modem will call the remote unit When the vocal server answers the call heard through the modem s loudspeaker press Connect Following a short interval the following s...

Страница 71: ...TELEMAINTENANCE 71 The following screen appears when the connection has been established Click OK The setup program starts automatically...

Страница 72: ...P and Vista and has been optimized for a resolution of 800 x 600 pixels 2 wall mount fixtures 2 rack mount fixtures according to version 11 2 Weight and Dimensions Weight Total weight of the device wi...

Страница 73: ...er to the unit s POWER connection and connect the adapter to the mains Following international security instructions for pluggable equipment the socket outlet shall be installed near the equipment and...

Страница 74: ...status indicators 9 pin connector auxiliary The system status is indicated according to the following table System status LED Power LED Status Off Not connected Off Not ready Red Power on Green Ready...

Страница 75: ...ednesday Wednesday Thursday Thursday Friday Friday Saturday Saturday Sunday Sunday Today Today Yesterday Yesterday Day_bef_yest Day Before yesterday 0 Zero 00 Zero zero 05 Zero five 1 1 10 10 11 11 12...

Страница 76: ...an automatic attendant HELLO_DAY You are connected to an automatic attendant please enter the extension number or hold the line HELLO_BREAK You are connected to an automatic attendant The operator is...

Страница 77: ...your mailbox 6 to hear the previous message 7 to send a message to another mailbox 0 to exit QUERY_OUTC_SECOND 8 to contact the caller 9 to hear the telephone number of the caller asterisk to protect...

Страница 78: ...few moments REC_CALLER Who s calling please CALL_SCREEN You have a call from C_SCREEN_MENU Press 0 to accept the call 9 to reject it CONF_RECEPT The message sent to the mailbox SEC_CONF_REC has been...

Страница 79: ...ash hash to reset the mailbox password 0 to exit CALLBACK Please call the following number MBE_MENU_CB Press 1 to reach the back up extension 2 to request a call back 9 to leave a message in the mailb...

Страница 80: ...Parliament and of the Council of the European Union dated 27 January 2003 known as the WEEE directive Waste Electronic and Electrical Equipment In the European Union this symbol indicates that when th...

Страница 81: ...nt and Council Directive on the Restrictions of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment 2002 95 EC Reference D227XXJUSTX01EN The manufacturer reserves the right...

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